Important info about me...
Yes, I am a member of staff. Specifically, I am an Assistant Administrator and the assistant head of the Customer Service and Support/User Admin (CSS/UA) department. This means I do many of the things a UA does, though I am not a UA. Unfortunately, I can't draw art, push through new items, or fix programming problems. I know, I suck. 
Please use the Ticket Center if you have questions or problems that need to be addressed by a staff member. Programming issues should be reported in the Problems & Bugs forum. If you have a question about the rules, check the Rule Center. You can find links to all of those here on our Help page.
Frequently Asked Questions
Q: My GA hasn't activated! What do I do?
A: Sometimes gold account benefits can take up to 24 hours to activate. If you have been waiting longer than 24 hours, open a support ticket.
Q: I made a purchase at the Cash Shop and haven't received my credits! Can you help me?
A: Please wait 24 hours before opening a support ticket about it. If you used PayPal's eCheck service, wait at least 8 business days. If you purchased through a sponsor, you will need to contact their support staff instead of ours.
Q: I received an event, verbal warning, Official Warning, or shoutbox ban. Why?
This issue can only be addressed through the Ticket Center. If you would like to appeal or request additional information, please submit a ticket. We'll be happy to help you out!
Q: I encountered an error OR something isn't working correctly; what should I do?
A: Please go to the Problems and Bugs area of the forums. Check to make sure the error hasn't already been reported! If nobody has mentioned it there, please submit a bug report with as much information as you can give, including what you were doing when the error occurred and what browser and browser version you are using. If the glitch resulted in you gaining extra items or sP, open a support ticket to have the extras deleted (failure to delete extra items gained as the result of a glitch can result in freezing!)
Q: Can I apply for a job in the UA Department?
We only hire User Admins from the pool of Minimods. The good news is that yes, you can send  Rasputina an application to become a Minimod if we have positions available! We do have certain requirements, so be sure to include all of the information requested in the hiring thread. Where is the hiring thread, you ask? You'll find it in the Announcements forum.
Do you have other questions? Ask me anything here! (Please note that the link is NOT to the Ticket Center and should not be used for Subeta support issues.)
Alternately, you are welcome to leave me a comment in the box below, but please be aware that I absolutely cannot offer site support through comments. The same holds true for sMail as well. Please reserve profile comments for personal communication and remember to use the Ticket Center if you require assistance in any official capacity. This is company policy, so I'm not saying this to be rude; I just can't make exceptions. Thank you for your understanding!
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