Downtime :(!
Hey everyone, sorry for the downtime through the night. Rackspace had scheduled maintenance which shouldn't have been an issue but brought one of our database servers back up with a disk error at 3AM.
The site is back up and we're giving everyone who has logged in the past day 1 free day of gold account, enjoy!
Posted by 
Keith
Dr.PoisonIvy
AWWWW, I can't believe I did not notice at all! Although, I did find it strange to be able to do 500 vends xD CRAP~! now I've got to price my shop manually....xD I need to read more.
0
janine
Does the one day gold account expire at midnight or at 9:34am tomorrow which is 24 hours after this news post was posted?
2
Mackenzi
Great, I didn't need this incentive to buy more pet slots. Way to go subeta, making me want to spend money on you. Jerks.
4
Alararose
Would the GA be automatically credited? I'm pretty much always logged in and I'm certain I checked the site yesterday and today, but I don't seem to have one. Do I have to do something to claim it?
0
CastlesInTheSky
Like everyone else I'm ecstatic for people to autoprice their shops. :-D Oh, thats not what most meant.
I did happen to lose about 2k sp. WHEN AM I GOING TO BE REIMBURSED!!!!
I kid, I kid.
Because I was on here when the site went down this morning I got to do somethings I havent done for awhile....Like sleep. Thanks for the 1 day GA :)
I did happen to lose about 2k sp. WHEN AM I GOING TO BE REIMBURSED!!!!
I kid, I kid.
Because I was on here when the site went down this morning I got to do somethings I havent done for awhile....Like sleep. Thanks for the 1 day GA :)
0
TheCryptKeeper
Awwww, thank you! You spoil us. It is not you fault when the site goes down,
you always compensate us when it happens.
you always compensate us when it happens.
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PaperDoll
I filed a ticket BEFORE the site was down for lost CSC ...AND ... lost Suboutique items.
I will wait and give time for the staff to sort things before assuming that those items won't be restored.
Staff hasn't failed me so far in these issues.
Off to see if the GA took effect.
I will wait and give time for the staff to sort things before assuming that those items won't be restored.
Staff hasn't failed me so far in these issues.
Off to see if the GA took effect.
1
Leio
I had my GA Activated when the site went down, Does that mean I get an extra day of GA? Or does it matter? As I'm a little confused on that.
2
iris
Thanks for taking the site down before things got really crazy, and thank you so much for the extra day of gold!!
I wish I payed a little more attention, I THINK I tried to withdraw a whole bunch of sp but I am not positive how much sp I had before so idk if it's disappeared or not :| that's gonna bug me a little bit but whatever
I wish I payed a little more attention, I THINK I tried to withdraw a whole bunch of sp but I am not positive how much sp I had before so idk if it's disappeared or not :| that's gonna bug me a little bit but whatever
1
Valenrhyme
So does the Gold account expire tonight at midnight, or do we get 24 hours from the moment we log on?
6
Tali
Yea, I also got on a couple times yesterday (mainly to zap) but I don't have a GA either. Oh well, glad to see that the site is up again :)
0
DistressedDenim
I was rather hoping I'd log on today and find that nightmare potion I'd attempted to take out of my vault yesterday... but nope.
Guess it's lost forever. :c
Guess it's lost forever. :c
0
Sneaky
I don't seem to have gotten a gold account, even though I'm sure I was online at some point yesterday =( Or do I have to acivate it?
0
Carol
Yes, before you make any assumptions, please file a ticket if you're missing any items, sP, or CSC.
2
Exie
I'm so glad everything is good now.
I was about to file a ticket before the site went down because when i bought items
for a quests they weren't showing up in my inventory. And I kept being told that i didn't have the
items even though i surely bought them.
I was about to file a ticket before the site went down because when i bought items
for a quests they weren't showing up in my inventory. And I kept being told that i didn't have the
items even though i surely bought them.
0
Blanche
For anyone who lost items, filing a ticket is the way to go! I'm not sure if they can reset quests for people, but at least refunding items they can c:
3
Zay
I meant to say a rollback should've happened in the first place, obviously too late now.
In any case, I wonder what's going to happen to those users... I'm just going to assume out of luck like I said earlier.
In any case, I wonder what's going to happen to those users... I'm just going to assume out of luck like I said earlier.
0
FrancineZay
Better yet, what about those that took things out of their vault/shop/gallery and now their items just up and disappeared?
I know users hate rollbacks, but I honestly feel this would be the time to use one.
I know users hate rollbacks, but I honestly feel this would be the time to use one.
2
Zay
Thanks for the day, but what about those that purchased things and didn't get them?
Or those that were trying to quest or in the middle of quests and only realised they weren't able to turn in the items suddenly and now their quest has run out. I guess they are just out of luck?
Or those that were trying to quest or in the middle of quests and only realised they weren't able to turn in the items suddenly and now their quest has run out. I guess they are just out of luck?
2
egg
I don't want a gold account (that I already have). I want you to give me the SubQ gauges I bought that disappeared into the void.
4
Luck
Thank you so much. I've been wanting to get my shop priced for a while, now with the autopricer I can :)
0
ChelleOfEvil
Thankies for the extra day 'o gold, y'all. Glad Amber yanked the site before everyone freaked out, good call Amber!!!! :D :D :D :D
3
Austria
Aahaha, hey! Thanks guys, and thanks for keeping us informed. *runs off to autoprice her shop*
0
finilain
Thank you so much, that is really an awesome gesture! Also, I'm really glad the site is back, I was starting to worry!
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