Subscription Monthly Item: Delicate Sapphire Butterfly
Posted by 
SubetaTeam
Nomi_Barei
I love that all the sapphire monthly subscription/bonus items are the same exclusive shade of blue, it's such a pretty colour!
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:blue_heart:
Bug
To explain the delays: the items are not given automatically when it's changed, we have to manually run a script for that. There's been a recurring issue with the script when Amber runs it, so she's had to wait for a me to do it, hence the short delays.
There is no harm in filing a ticket immediately if you'd like the peace of mind. There's also no harm in waiting a day to see if it gets addressed, if you'd rather save yourself the trouble. So far, yes, we've been aware of the problem when it occurs, it's just about waiting for a programmer to be available. I do my best to address it within the same day.
Amber runs it, so she's had to wait for a me to do it, hence the short delays. There is no harm in filing a ticket immediately if you'd like the peace of mind. There's also no harm in waiting a day to see if it gets addressed, if you'd rather save yourself the trouble. So far, yes, we've been aware of the problem when it occurs, it's just about waiting for a programmer to be available. I do my best to address it within the same day.
12
Delirium
Augh, as soon as I need to cancel, this BEAUTY comes up. xD Gonna have to save up some sp again!
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Bug
Hi all, if you were supposed to get your item when this was released but didn't, you should have it now.
4
Yuzu
Good to know I'm not the only subscriber this didn't roll out to right away. (I upgraded my subscription yesterday.) I'm going to wait a day or two before submitting a ticket though since I get the feeling they are already aware this is a problem and they're working on it. :)
This item is BEAUTIFUL and I can't wait to wear it! It's going to look beautiful with my other sapphire stuff +_+
This item is BEAUTIFUL and I can't wait to wear it! It's going to look beautiful with my other sapphire stuff +_+
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Sneaky
So it's not just me then. It's just that I need to sleep and I'd rather wake up to find I have to make a ticket when I could be making one now.
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Loki
Mine renewed yesterday, and I usually get my item when the news post hits. However I did not this time. :(
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Avel
@pointycatears
Mine renews on the same day and I got mine just before the news came out. Maybe it goes in alphabetical order? I would wait until tomorrow and then submit a ticket if it's still missing but that's just me.
Mine renews on the same day and I got mine just before the news came out. Maybe it goes in alphabetical order? I would wait until tomorrow and then submit a ticket if it's still missing but that's just me.
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Sneaky
@Kushiel Mine renewed on the 13th, they used to release the item on the 12th and when they started doing it later I wouldn't get a copy of the previous item and instead get the new item when it came out but for some reason I haven't this time and I don't know if it's just a normal delay or if there's a problem I have to report.
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Riashire
@pointycatears
Yeah, just give it a little time. :) Mine renewed earlier today, but we should see it soon! I think the longest it's ever taken me to get mine is like a day?
Yeah, just give it a little time. :) Mine renewed earlier today, but we should see it soon! I think the longest it's ever taken me to get mine is like a day?
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Sneaky
Does it take time for the items to go out to those whose subscriptions renewed before it was released? I don't have mine yet...I don't have to send a ticket, do I?
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