🔒 Authentication Fixes
I've fixed the issue, so if you're still not able to log in, please make your way to kumos login page and start the lost password flow. You'll get an email, and be able to set a new password.
We've created a new free gift page that gives you a visit for the bath house days, updates your melody achievement and some CSC for the trouble. I know this doesn't give the prizes for those bath house / melody days, but we'll be making those items available (like always! we hate gateekeeping melody items!) soon.
Posted by 
Keith
kreepysol
My bathhouse days and minion bonding keep resetting, sometimes only one and sometimes both. Still cant claim free gift either
0
Banana
Bathhouse finally unstuck for me. I think I was given 3 or 4 extra and it seemed to be stuck for those 3 or 4 days. So, while the intention was there to help add days that people missed, it just kinda canceled itself out. I didn't miss any days to begin with because I was always able to log in so this doesn't matter to me but I have a funny feeling that's whats happening to people. 15 extra days = 15 days it's gonna be stuck basically? I could be wrong.
0
ColdDragon
You have visited the bathhouse 2,082 days in a row!
You found 2 QuestPoints in the pool!
Unstuck. Thank you!
You found 2 QuestPoints in the pool!
Unstuck. Thank you!
2
unusedacccountreadstatus
ADMINS PLEASE DO NOT BAN THIS ACCOUNT OR MY ORIGINAL ACCOUNT.
I am doing absolutely nothing on this account and plant to abandon/delete it ASAP, but no matter what I do I still cannot access my original account, allnightforever. I have spent a lot of time and even money on this site, I do not want to lose everything and I’m getting frustrated at this point. I can’t log in, I tried support twice already, and I’m not getting a reset link for my password in my email. I don't know what else to do.
I am doing absolutely nothing on this account and plant to abandon/delete it ASAP, but no matter what I do I still cannot access my original account, allnightforever. I have spent a lot of time and even money on this site, I do not want to lose everything and I’m getting frustrated at this point. I can’t log in, I tried support twice already, and I’m not getting a reset link for my password in my email. I don't know what else to do.
6
Stiles
Thank you for the help guys, the link is listed in the comments from Keith on the kumos post, it works ❤ Bath house is still stuck, but I'm sure theyll figure it out!
1
Sulfuric
Uh, so my bathhouse days wasn't broken before accepting this gift, but now they are broken? I'm pretty sure I accepted the gift yesterday, or the day before, and I can't accept today's bathhouse day now and am stuck at 31 days? No button is showing up to click for today.
1
floofafox
bathhouse has been stuck at 24 days for a few days now... i have logged out and and in, reset cache, so idk
0
OctoPocky
Bathhouse has been stuck at 22 days for 2 days. Tried logging out again and then back in.
0
Tammynoneed20
I used to get csc every 5 days on bathhouse this time I got a bubble spirit on day 75
0
Destiny
Just a note that I have reported that it has not reset. There is a bug board for things not resetting!
9
Opulent
So while I'm appreciative of the fix and finally being able to get back in, this was still incredibly frustrating. I've been trying to make my way back into the site after being gone for ages, and it's disappointing to see that it's a lot of "same problems, different day" that it was years ago. I'm going to stick around because like before, there are elements of the site that I enjoy and I miss the social aspect of the friends that I made years ago, it's just sad to know that I need to go in with the same measured expectations of before. (And yes I'm glad that "this is supposed to be the big fix to fix it all moving forward!" but I also feel like I've been here long enough to remember multiple similar instances. Trying to stay optimistic, it's just hard.
9
Snowwall
@Stiles
Different blog/news posts have differing links.
https://kumos.subeta.net/thank-you is the working link.
https://kumos.subeta.net/free-gift is the 404-ing link.
(and if you tarry too long on a kumos login page, you might see a "419 page expired" - in that case go back, refresh the page with the login/pass textbox and try again quicker :D ).
Different blog/news posts have differing links.
https://kumos.subeta.net/thank-you is the working link.
https://kumos.subeta.net/free-gift is the 404-ing link.
(and if you tarry too long on a kumos login page, you might see a "419 page expired" - in that case go back, refresh the page with the login/pass textbox and try again quicker :D ).
0
Snowwall
Whatever did you use to get that button? I have never had a problem with any of the free gifts - but the kumos-based "open gift" button behaves like I'm not there.
I've liked Subeta's interface for its simplicity (after all, if I wanted World of Warcraft, I'd go there) and if all buttons move from a working
'<a href="/explore/gift.php" class="ui button large">Free Gift</a>'
to
'<button class="btn btn-primary" wire:loading.attr="disabled" wire:click="openGift">🎁 Open Gift</button>' that simply ignores my clicking, I won't be able to do anything at all :,(
Console shows "SyntaxError: invalid regular expression flag s app-5b235b59.js:6:80327" , if that's any use... But I have a feeling that that "wire" thing is some new-fangled API that doesn't respect browsers older than 6 months and that basic incompatibility is what the problem is, regardless of wording :((
I've liked Subeta's interface for its simplicity (after all, if I wanted World of Warcraft, I'd go there) and if all buttons move from a working
'<a href="/explore/gift.php" class="ui button large">Free Gift</a>'
to
'<button class="btn btn-primary" wire:loading.attr="disabled" wire:click="openGift">🎁 Open Gift</button>' that simply ignores my clicking, I won't be able to do anything at all :,(
Console shows "SyntaxError: invalid regular expression flag s app-5b235b59.js:6:80327" , if that's any use... But I have a feeling that that "wire" thing is some new-fangled API that doesn't respect browsers older than 6 months and that basic incompatibility is what the problem is, regardless of wording :((
2
Skye
I just wanted to chime in that I'm also stuck at the bath house now, after claiming the gift yesterday. The baths are empty today and my streak is unchanged
3
capper09
after the new login i was on day 15 in bathhouse ... before more than 150.. now since 4 days i stay on 18... is this the new Level we can reach. .? cool, short game... fast archivement.. 😄
0
Marlboro
stuck with 2352, I had 2350, did this update and got 2 days extra, now it's stuck, I really don't want to lose this streak :(
6
Bliss
Well, sec9nd day in a row where I can't take a dip at the bathhouse. I don't want to lose my streak 😤
7
Serena
I think I may be having an issue with the bathhouse not allowing me to take a dip today, but I don't really mind as long as I'm able to do it tomorrow without losing my streak.
1
Psychedelia
I'm also in the collected free gift, up a few days on bath house yesterday, now no bath house for dipping for today.
1
FrancineNebet
Just chiming in to say I also have an issue with the bathhouse not letting me take a dip today.
14
Skye
Thank you so much for all the hard work you've been doing! And thank you for all the explanations along the way! Knowing exactly WHY things broke/are broken makes it a lot easier to quell frustrations. And y'all going above and beyond with the gifts is just a huge bonus!
💕🥰
💕🥰
4
Norn
Thank you for this gift! And thank you for trying to make the page more secure. I understand there is a bit of confusion if this is for all or just for those who actually were effected. I heard that it was confirmed on discord that it was indeed a free gift for all.
So I wonder - why has it been confirmed on Discord, and not here?
So I wonder - why has it been confirmed on Discord, and not here?
6
Cream
Perhaps the free shop can open for the melody items, Thank you for your hard work as always. I look forward to watching the site grow and being able to continue growing with it.
5
Lawnbuddha
My kid has a similar issue to @Opossum - their email they used to sign-up with years ago no longer exists. He sent an email to support @ subeta.net a few days ago but has yet to hear anything back yet. Should I open a support ticket for another player?
0
Blythe
I can hang with just about anything after being here for the last reset in the now ancient past. But I appreciate the gift and love how Subeta always does its best to do right by the users when stuff happens.
1
Bliss
I claimed the gift because I saw confirmation that the gift was intended for everyone (claimed it on the 5th). My bathhouse did not reset and there's no button to take a dip for today
9
Synth
I claimed the gift on the 5th (thank you!) and I'm also now having an issue with the bathhouse not resetting today. It added three days to my visit count since yesterday though. Others in the Bathhouse Reminder thread are reporting this issue as well.
5
Penemuel
Oh, okay - I see we didn’t get the Melody items, just the streak & achievement. That’s better - I didn’t waste the sP then :)
1
Rocketlauncher
I have a question, I claimed the free gift on 5th, and now on 6th there's no button to take a bathhouse dip. Bathhouse pools still empty. When will that button return?
9
Penemuel
Thanks for the CSC - doesn’t quite give me back the 6 million sP I spent on the Melody items I missed, but I’ll take it. Guess I should’ve waited but I was afraid the prices would go even higher with a lot of folks missing them. D’oh!
1
MidnightFox
Thank you for the transparency and the very generous CSC! (Still can't get login to work on Kumos on my tablet, but thankfully it's working on the PC. ...I just have to wait until late evening to access the site.)
1
neigh
i'm a very new user relatively and not personally affected by the login issues (other than some issues logging in one day) but it's nice seeing all the work the team puts in already. glad it's fixed for everyone!
2
Amigara
I'm really happy you were able to get it fixed!
I was one of several folks who was locked out of subeta & unable to reset my password.
I got locked out on New Year's Eve, and while I was a little bummed about missing the last Melody prize, I wasn't too torn up over it.
Honestly, I was more sad about losing my bathhouse streak-- but hey, now I have it back! :D And gosh, 500 csc, too... that's so kind of you!!! Thank you so much, I (and several other folks, I'm sure) deeply appreciate it <3
I was one of several folks who was locked out of subeta & unable to reset my password.
I got locked out on New Year's Eve, and while I was a little bummed about missing the last Melody prize, I wasn't too torn up over it.
Honestly, I was more sad about losing my bathhouse streak-- but hey, now I have it back! :D And gosh, 500 csc, too... that's so kind of you!!! Thank you so much, I (and several other folks, I'm sure) deeply appreciate it <3
2
Opossum
My partner is trying to sign in to the new site, it wants them to reset their PW but when they go to hit reset PW, it says an email sent but their email doesn't have anything. We're wondering if maybe the email on their account is outdated since it's been literal years since they made their account, but they can't log into the legacy site to change it or check. What should we do?
3
Ancalimee
Thank you! The gift does rather make up for losing the last few days on my GA and Melody’s items. I’m so glad to be logged back in.
1
stjarne
thank you so much for this keith!
i was one of the people who'd been locked out of their account for about 5 days & i'm so glad that things are getting back to normal. getting back into my acc was an aha moment for sure :P
i was one of the people who'd been locked out of their account for about 5 days & i'm so glad that things are getting back to normal. getting back into my acc was an aha moment for sure :P
5
Wildflower
Thank you for working so hard for Subeta. It may be frustrating at times, but I know you guys are very dedicated in making things right. Please take care of yourselves.
3
jigo
thank you so much for doing this! i was one of these people effected and i was sad that i missed out on the last few days of melody.
1
Wichapi
I was one of those people affected but you guys fixed the issue so quick and I am so thankful. The cc is an amazing gift. Thanks staff for being so awesome.
1
Stiles
I can't edit but scroll the comments there click that link it'll work, the other ones won't
0
GummyLeech
Thank you !!! I only missed one day I would have been fine missing it but I appreciate you guys going the extra mile like this
1
Stiles
It's reading as 404 error for me when I click the free gift page, but I'm glad we can login now
1
MidnightShadow
Thanks! Communication could have been WAY better. A news post would be great because logged out you can still see that.
I know it's the holidays and thus not as many staff available, but it probably would have helped a lot to put some members minds at ease and lower the influx of messages staff got. Just something to consider in the future! But thanks again and I do appreciate it
I know it's the holidays and thus not as many staff available, but it probably would have helped a lot to put some members minds at ease and lower the influx of messages staff got. Just something to consider in the future! But thanks again and I do appreciate it
9
Tucker
I did had trouble for a bit with logging in on my phone but luckily I never ran into the issue on my desktop.
0
jeanneh65
I will say I was one of the people that has not been able to log in since the 23rd and found it very frustrating that support was not helpful at all, they responded one time telling me to delete cookies and cache and that it should work never responded again. With a glitch this large they should of known what the problem was and just been honest and told us you were working on it to fix it.
1
calie
Thank you so much! Logging in and fixing my password did throw me for a little loop, but I had figured it out pretty quickly. But I appreciate the gifts anyway!
1
Jess
@Saturnine Keith confirmed on Discord that it is for everyone. Freebies like this have historically always been open to everyone.
9
DimDim
Thank you sooo much for doing this for us. I loose all my hundret's of Bathhouse Points, but --- geting this csc is so much better and the items from Melody i miss i bought after checking the Lodge, what she gave. Important is that we all can play now, tytyty for doing this
1
Saturnine
The page doesn't give a 404 anymore. Is the prize for everybody or just people who didn't / couldn't log in? I'm not sure if I was supposed to get it but I clicked and it all showed up for me ._.
1
Bliss
I had a hard time logging in during thise 2 weeks. I was also unable to change my email, had a lot of blank pages and errors🤷♀️
0
Tomorrow
Thank you Keith!! I missed some of the melody items ;-; You and your staff are awesome <3
1
Bliss
Not to complain, but, the users who missed bathhouse and melody will get their prizes and 500 csc. What about the rest of us, who had a hard time logging in, or had other issues with bank pages, errors and unable to change their email and unable to purchase csc don't get anything?
2
Saturnine
Thank you; My CSC didn't increase and the page is a 404 so idk maybe it's hit or miss who gets it.
0
Kaje
A friend of mine was having general trouble with a password reset. Will this fix also help that? Thank you so much for this!
2
splendabae
so sweet of u! thank u for working so hard on fixing it for everyone. and thanks for the csc~
1
Keith
TLDR: I've tried to migrate us from using md5, the incredibly, horribly, outdated hashing algorithm that is now easily breakable for years. Every time, we've kept a bridge to the old passwords for folks who don't update, and just use newer algorithms on new passwords. That finally came to bite us, and I had to move to remove all of the md5 hashed passwords from our database. We didn't have a security breach, but it just needed to be done.
Your password in the database is stored as a hash of what you type in when you log in (or created when you registered). We never see what the actual password is after you log in, we just compare it with the hash in our database. That makes upgrading it to newer schemes very difficult without forcing everyone to reset their password.
There were a group of users who'd been in one of those migrations, and this new method didn't work (just completely error'd in a way I couldn't see in my tests). That's resolved now, and all of those accounts can get new, very very secure hashed passwords in the database.
Your password in the database is stored as a hash of what you type in when you log in (or created when you registered). We never see what the actual password is after you log in, we just compare it with the hash in our database. That makes upgrading it to newer schemes very difficult without forcing everyone to reset their password.
There were a group of users who'd been in one of those migrations, and this new method didn't work (just completely error'd in a way I couldn't see in my tests). That's resolved now, and all of those accounts can get new, very very secure hashed passwords in the database.
26
Oreo
This is so kind ;v; thank you so much, subeta staff ♥️ your kindness never fails to make me feel all warm inside c: you guys care for us users greatly and it has always shown!
4