A couple months ago (around April) we had a problem that caused user accounts to disappear, and a few users had their accounts deleted by hackers. :(
We finally have a method of handling your situation, all you have to do is send a sMail to any user admin on the Help Page and they will assist you in retrieving any lost sP and pets. :)
I just want to thank all of you for waiting so long, and being so patient. I know that losing everything you worked hard for hasn't been easy, but you've all done an amazing job. Thank you!
Posted by 
Keith
User not found:
<img src="http://images.subeta.org/smilies/6398_emoticon_grin.gif" border="0" /> Subeta you are awesome! People will be thrilled to get their accounts back.
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witchy_woman
I was hacked april 25th, luckily all I was missing were my pets. I was glad to get my account back couple months ago. <br />
<br />
The Subeta staff does a great job. Thanks guys
<br />
The Subeta staff does a great job. Thanks guys
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Cobaltbluetoo
After spending 4 years on the yellow site and 6 months on this site all I can say is the difference is amazing. People matter on this site, we're not just blown off with an "oh well" attitude from staff. I can't tell you what a pleasure it is to be here.
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User not found:
Wow....about time. I was hacked, and then claimed for multiple accounts due to it, and i mailed everyone i could. no one would do anything about it. finally, we are going to be heard!
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User not found:
I wasnt personally affectred by the hackers, however I am so glad staff was able to coem up with a solution for those who had. I send you all a standing Ovation!
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Terra
I don't know about gold account time, but I just got all of my sP back. <img src="http://images.subeta.org/smilies/6398_emoticon_heart.gif" border="0" /><br />
<br />
I just want to give a great big thank you to all of the staff. It warms my heart that you care so much about your users and work so hard to fix problems like these, when other places would just blow it off.
<br />
I just want to give a great big thank you to all of the staff. It warms my heart that you care so much about your users and work so hard to fix problems like these, when other places would just blow it off.
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Victoria_884
Shiva - I got my sP back, but not the gold account time... which is perfectly fine with me <img src="http://images.subeta.org/smilies/6398_emoticon_grin.gif" border="0" />
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SHiVA
I got most of my stuff back when that one program was made.. Will this give me back my lost sP and gold account time?
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Ryusaurus
it took 7 months, but it's better than nothing. <img src="http://images.subeta.org/smilies/6398_emoticon_heart.gif" border="0" />
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User not found:
Great job! And this just shows how much the staff at subeta care about their users!
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HeIsRisen287
Big thanks to you Keith and all the Subeta Team, the UA's have been incredible taking on all the stress this caused, only here in subeta is it really truly apparent people matter. You Rock!
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User not found:
its a good thing that the accounts are back but some of us gave up and made new accounts oh well?
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User not found:
Congrats on getting your stuff back guys, and thanks staff for fixing it. Alot of the users (friends) will come back to the site now and make it much more enjoyable.. they were disgusted over it. x_x
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puissance0
wow. thanks so much, i was one of those and let me tell you, i really missed subeta back then. now i can have my sp back <img src="http://images.subeta.org/smilies/6398_emoticon_grin.gif" border="0" />
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Tribunal
Oh wow.. I thought this had already been taken care of.<br />
<br />
Well good job staff, for still fixing it, and not just hoping everyone would forget <img src="http://images.subeta.org/smilies/6398_emoticon_smile.gif" border="0" /> *BIG HUG*.<br />
<br />
Can Gold Accounts work now, though?? *Puppy-dog eyes*
<br />
Well good job staff, for still fixing it, and not just hoping everyone would forget <img src="http://images.subeta.org/smilies/6398_emoticon_smile.gif" border="0" /> *BIG HUG*.<br />
<br />
Can Gold Accounts work now, though?? *Puppy-dog eyes*
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User not found:
good work guys.<br />
and it again shows why so many of them say sub was the best game site they found.. i am sure those players would be happy to get their account back ! <img src="http://images.subeta.org/smilies/6398_emoticon_smile.gif" border="0" />
and it again shows why so many of them say sub was the best game site they found.. i am sure those players would be happy to get their account back ! <img src="http://images.subeta.org/smilies/6398_emoticon_smile.gif" border="0" />
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User not found:
<img src="http://images.subeta.org/smilies/6398_emoticon_smile.gif" border="0" /> I feel so loved here. I have not gone back to the other pet sites since I have discovered this site. Keep up the wonderful work you all do. <img src="http://images.subeta.org/smilies/6398_emoticon_smile.gif" border="0" />
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mistress_of_fire2007
Egh,I just hope I can help my friend get his account back,we'd both given up on it as lost and he doesn't want to make another one because he put all his hard work into his old one to have it stolen away.
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jeazard
THANK YOU! <img src="http://images.subeta.org/smilies/6398_emoticon_grin.gif" border="0" />
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User not found:
heh, better late than never.
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KEN
That's excellent news! <img src="http://images.subeta.org/smilies/6398_emoticon_smile.gif" border="0" />
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User not found:
That is good news. Now you can devote time to fixing the GA medal issue. <img src="http://images.subeta.org/smilies/6398_emoticon_wink.gif" border="0" />
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Ophelia_886
Oh, yay! I lost my account to hackers, and it took quite an amount of finagling and some sheer dumb luck to get it back - I'm so glad to hear that all the ordeals are finally over. <img src="http://images.subeta.org/smilies/6398_emoticon_smile.gif" border="0" />
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User not found:
Wonderful! I am certain quite a few user will be delighted. Well done!
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User not found:
My sister will be happy. Thanks guys.
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LEANNE
THANK YOU KEITH. <img src="http://images.subeta.org/smilies/6398_emoticon_heart.gif" border="0" />
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User not found:
that good for people that need it now to wait for the ga to get fixed
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User not found:
Again...you guys are fantastic...top of the totem pole!<br />
I've been at other sites and no way would they go through all this because members lost accounts !! <br />
And Aloneinshadow is right...this will make a lot of people very happy! <br />
I've been at other sites and no way would they go through all this because members lost accounts !! <br />
And Aloneinshadow is right...this will make a lot of people very happy! <br />
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Crash
Wasn't there something like this released months ago for those that lost their accounts to hackers, I remember having to go to a page and filling out a form thing to get my lost account back.
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Foolkillersfancy
This Is why Subeta is the Best Petsite..you really actually care about your users! <img src="http://images.subeta.org/smilies/6398_emoticon_heart.gif" border="0" />
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User not found:
Wow. This'll make alot of user's overjoyed! 8D
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