Hi all! This is just an update regarding the recent issues we've experienced (over the past 2 days). If you're not inclined to read on, you should just know that there's going to be a 2-hour downtime window tonight around 12:30 am for us to take a few backups.
So anyway, a couple of days ago one of our web servers suffered a small hard disk crash. This happened to be the web server that stores the site images, however, so it being suddenly unavailable caused some random problems to develop, including difficulty loading the site, images not loading, and avatar saving problems, etc.
Fortunately, we were able to restore from an images backup, and we were even able to recover some the data that had been "lost", so there was no long-term effect to the site at all.
I'm happy to say that in this case everything worked mostly as planned - we were able to move the images share to another server and run everything. We had a few hiccups with the aforementioned problems, and next time we'll know what to watch out for!
That said, tonight we will be taking the site offline to take another images backup. Our artists have been working hard lately, and we want to protect their updates!
-Alex
So anyway, a couple of days ago one of our web servers suffered a small hard disk crash. This happened to be the web server that stores the site images, however, so it being suddenly unavailable caused some random problems to develop, including difficulty loading the site, images not loading, and avatar saving problems, etc.
Fortunately, we were able to restore from an images backup, and we were even able to recover some the data that had been "lost", so there was no long-term effect to the site at all.
I'm happy to say that in this case everything worked mostly as planned - we were able to move the images share to another server and run everything. We had a few hiccups with the aforementioned problems, and next time we'll know what to watch out for!
That said, tonight we will be taking the site offline to take another images backup. Our artists have been working hard lately, and we want to protect their updates!
-Alex
Posted by alx
Load this on 🆕 Kumos site
Blastoise
WOW YOU GUYS ARE AMAZING
The Subeta staff deserves real props for this, as they work so hard for everyone. =) I would give everybody cupcakes too, but since I'm in another country then all of you guys I can't. Hugs
I just can't say how awesome the Subeta Staff is. The site is running like, 472% better now than it was last year; every time there is an issue it is fixed almost immediately and is explained very well. If there is downtime, we are given plenty of notice. YOU GUYS ROCK!
I had wondered why the site was so unstable for a day or so .. glad to see that its sorted and thanks for the info (some sites would not admit to problems like this)
thank you for the heads up and i agree i have never found a site anywhere that care about their users like subeta.thank you for all the hard work and for all the time you put into making this site so addictive lol .hugs you all.
You know what I really love? The fact you guys are able to turn around and say things went wrong.
Don't underestimate for a second how much that little bit of information helps. I makes the world of difference.
I left many other sites because the staff couldn't take two seconds out of their day to say "yep, there are issues". But you guys give us more than that, you give us full explanations <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
Don't underestimate for a second how much that little bit of information helps. I makes the world of difference.
I left many other sites because the staff couldn't take two seconds out of their day to say "yep, there are issues". But you guys give us more than that, you give us full explanations <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
Thanks so much for the updates and all that hard work, Alex and staff! You guys are wonderful for that! bows down to awesomeness
<img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
<img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
I just want to say that I really appreciate the staff telling us this. (Unlike -some- sites...)
ohoho, theres one more reason for me to think this is the best petsite, the staff is very dedicated <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" /> thank you guys!
Thank you for all the hard work restoring the lovely artworks <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
All the best! <img src="http://images.subeta.net/smilies/6398_emoticon_happy.gif" border="0" />
All the best! <img src="http://images.subeta.net/smilies/6398_emoticon_happy.gif" border="0" />
danke for working so hard and giving us info about what's happening <img src="http://images.subeta.net/smilies/6398_emoticon_heart.gif" border="0" /> you guys are awesome <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
<b>Quote:</b><blockquote style="padding:5px; line-height:15px; background-color: #FAFFFF; border: 1px solid #000000; font-family: georgia; font-size: 10;">Our artists have been working hard lately, and we want to protect their updates!</blockquote>
That they have. SoO have you!
That they have. SoO have you!
Thanks for the heads up...that's about my bedtime anyway, so I am not affected too much by this. But I know others that are, are grateful for the info. ^.^
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Oh man, you guys are amazing. Thanks for letting us know! That's usually when I'm on so now I know to give it a break. You guys rock my socks. <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
Thank you for working on the problem. <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" /> It sucks that the images crashed. T_T; Slow subeta = sad sad me. Hope the backup and everything goes okay~
Thanks for the info, Alex. <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
thank you for let us know! Keep up with the good job! <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
Thabks so much for letting us know expected downtimes, unlike a certain site starting with an N that has lags and dontimes before you can expect it.
Thank you so much for letting us know. It's so nice to be on a site that keeps it's users updated. A lot of other sites don't bother, and they just make things worse by pretending that nothing bad is happening.
Once again, thank you!
Once again, thank you!
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Superb! Love all the artwork!
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YAY, thank you so much for being a great staff, and protect the artists WONDERFUL WORK!!
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Well, since my new class is Algebra I and I really need to get to bed early to know how to do the lame shit, this is fine.
owo
owo
Thanks for keeping us updated <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
You guys are the best staff ever. You actually CARE, unlike other sites. cough neopets cough
Thank you so much.
Thank you so much.
thanks for keeping us informed <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
oh, cool.
Odd, I haven't been having problems with saving avatars. It doesn't show that it saved it but after looking at my profile, it did.
Odd, I haven't been having problems with saving avatars. It doesn't show that it saved it but after looking at my profile, it did.
Thanks for the update--while I may not understand every bit of information you might provide, I get enough to say "okay, I get that!" <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
Thanks for the update! You guys are AWESOMESAUCE. <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
Awesome! Great to know that you guys know what happened and are working on keeping it under control!
Heh, the more recent downtimes and stuff have been nothing compared to what Subeta used to get, and I am so thankful for that. <img src="http://images.subeta.net/smilies/6398_emoticon_wink.gif" border="0" /> So great that I'm on here more than Neo now...
Heh, the more recent downtimes and stuff have been nothing compared to what Subeta used to get, and I am so thankful for that. <img src="http://images.subeta.net/smilies/6398_emoticon_wink.gif" border="0" /> So great that I'm on here more than Neo now...
Jenni
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Thank youuu Alexx! Try not too work too hard though you guys, you deserve a break every once in a while! <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
Thanks alex,As always it is nice to see an update I understand haha. Thanks for working so hard everyone <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
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Thanks for working hard to keep us up and running!
yay i am glad ya figured it out <img src="http://images.subeta.net/smilies/6398_emoticon_wink.gif" border="0" />
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Thanks so much for working so hard! Keep it up guys! <3