Quick database downtime
AlbinoCrow
Unfortunately, it seems subeta and the Kumos site are broken on Chrome for me. I did the password reset for Kumos when It was listed as mandatory, but I still cannot access melody on Kumos and going back to legacy subeta has me log in and directs me to kumos in an endless loop. I am only able access the site on other browsers which is very inconvenient, even after resetting passwords again. I am a little disappointed as it has been nearly 4 days since the problem started and we haven't had a new post addressing it. You guys always used to be so good about mentioning problems in news posts and assuring us everything would be okay, but now it seems like you guys are pretending the problem doesn't exist for the few of us who have voiced concerns.
1
Bliss
I just want to be able to buy csc hassel free, but that doesn't appear possible at the moment. I canteven update my email on Kumos site
0
Hellish-Blood
How can someone login to update to their new email to get a password reset for Kumos?
(since typing just the username gives an error that the account is not recognized)
(since typing just the username gives an error that the account is not recognized)
1
Mackenzi
Communication with users has always seemed to be a weak point on this website. 
Bug was so great with communicating information when they were actively on staff, I hope that's something that can be improved in the future. I know it's a skill in and of itself and not convenient or easy. I hope to hear something about missed Melody/Bathhouse days, I missed Melody thru my own fault but my very small bathhouse streak seems to have reset during this kerfluffle.
Bug was so great with communicating information when they were actively on staff, I hope that's something that can be improved in the future. I know it's a skill in and of itself and not convenient or easy. I hope to hear something about missed Melody/Bathhouse days, I missed Melody thru my own fault but my very small bathhouse streak seems to have reset during this kerfluffle.
1
Lexiana
Same :( I keep putting off buying the Melody items I lost in the rollback, but the prices keep going up, and I'm getting worried I won't get them.
2
Big_Papa_Smurf
Hey there. The site seems to be working again after a couple days. How do we go about getting the Melody items we missed because of the downtime and bathhouse streak set back to what I was up to?
5
Penemuel
@Battle I finally made it back in, mostly thanks to a link @Cyroris posted over on Kumos.
I had to delete all my saved passwords first, then use that link to get it to reset, then was able to create a new one and finally log back in. Unfortunately, two of the three days of Melody I missed were 2,500,000 sP items, so that was a pretty expensive downtime for me.
I had to delete all my saved passwords first, then use that link to get it to reset, then was able to create a new one and finally log back in. Unfortunately, two of the three days of Melody I missed were 2,500,000 sP items, so that was a pretty expensive downtime for me.
1
Battle
https://subeta.net/news.php?act=comments&newsid=22736
^--- for anyone interested in the original Project Kumos post
^--- for anyone interested in the original Project Kumos post
1
Battle
@Cyroris
Yeah I think they mentioned the password reset is mandatory like a month or two ago to get into the Kumos site but it would be nice to have a new News post or Topic addressing how to do these things. Because in that previous post, it was definitely set up that Kumos seemed more of an optional thing until it's running properly. Also we have plenty of new users and returning players that likely never saw that post to know to even reference it to begin with.
Yeah I think they mentioned the password reset is mandatory like a month or two ago to get into the Kumos site but it would be nice to have a new News post or Topic addressing how to do these things. Because in that previous post, it was definitely set up that Kumos seemed more of an optional thing until it's running properly. Also we have plenty of new users and returning players that likely never saw that post to know to even reference it to begin with.
4
Battle
@Cyroris
This makes me sad. As your friend, I can say that I don't think anyone is going to question anyone for anything right now because 1. it's rude as heck (I will throw an egg at anyone that does that to you) and 2. there is several users affected by this error.
Have you tried a different browser? I'm able to log on through Kumos on my PC through Chrome and in a separate window open the OG site. I'm also able on my iphone on Safari to get on through a different window. I don't know if this will help you or not. It's still a pain to have to go through this process even if it does help you.
This makes me sad. As your friend, I can say that I don't think anyone is going to question anyone for anything right now because 1. it's rude as heck (I will throw an egg at anyone that does that to you) and 2. there is several users affected by this error.
Have you tried a different browser? I'm able to log on through Kumos on my PC through Chrome and in a separate window open the OG site. I'm also able on my iphone on Safari to get on through a different window. I don't know if this will help you or not. It's still a pain to have to go through this process even if it does help you.
0
Mort
That's crazy, this must be the first time I haven't received a ping notification. :joy: Glad it helped a bit.
0
Cyroris
Your response @Mort might need a bit to load on the Kumos side of things but seems like that helped. (Currently idk why its not showing there)
Reported to Keith to get the one link to not redirect to a 404 and hopefully things will be back to "normal" well as normal as it can get lol. Definitely seems like a password reset is the fix to access Legacy Subeta and its content.
Reported to Keith to get the one link to not redirect to a 404 and hopefully things will be back to "normal" well as normal as it can get lol. Definitely seems like a password reset is the fix to access Legacy Subeta and its content.
1
Mort
I'm gonna copy-paste what I wrote in a forum topic, maybe it'll work for you guys too.
Quote by @Mort:
Hello,
What I suggest is what worked for me:
The only way to log in right now is to go to Kumos, as the log in page on New Subeta is currently unavailable.
So go to https://kumos.subeta.net/login and ask to renew your password if it's your first time ever accessing this, then try logging in again.
Once logged in, you should be able to access the rest of the site (New Subeta, Legacy Subeta).
If you're ever in the situation where you're logged in to Kumos but logged off from the rest of the site, try again, but in the private mode of your Internet browser (or delete the site's cookies, as you wish).
EDIT: So it looks like the browser can be the culprit. If you're still having problems despite all this, try another one.
2
Cyroris
I'm unable to access any of the legacy Subeta content, so no clue how that is going to affect my tree, giving gifts, etc. Can only see things through the Kumos site.
Also unable to access the wardrobe too. Not sure what is happening to be honest and it's incredibly frustrating to have to deal with at this time of year. You couldn't have waited until after the holiday? >:c I love Subeta don't get me wrong, but this isn't working currently.
Also unable to access the wardrobe too. Not sure what is happening to be honest and it's incredibly frustrating to have to deal with at this time of year. You couldn't have waited until after the holiday? >:c I love Subeta don't get me wrong, but this isn't working currently.
2
spiralgalaxis
Ok so project kumos didn't think my email, username or password matched any of their credentials. Resetting my password fixed it.
Thanks very much to all the people posting that solution in these comments.
For convenience, here's some links:
melody: https://subeta.net/explore/melody.php
baths: https://subeta.net/explore/shengui_guo/bathhouse/pools.php
Thanks very much to all the people posting that solution in these comments.
For convenience, here's some links:
melody: https://subeta.net/explore/melody.php
baths: https://subeta.net/explore/shengui_guo/bathhouse/pools.php
3
capper09
short downton time...? what do you mean by short... ?? i've been trying to get in for 2 days...
i lost everything i worked on during the year, even melody i can forget... what about the bathhouse and the melody achievement... ?
the kumos site, login does not work... according to the system I don't exist... ( great ) but i used the button forgot password and tataaa... it worked...
i really don't know which dumbass had the idea to edit the site for christmas... we all know it; when subeta releases something new or works on something that works, our friends come... server error 404 and 500... so please, please... hands off any work for christmas... !! ;)
i lost everything i worked on during the year, even melody i can forget... what about the bathhouse and the melody achievement... ?
the kumos site, login does not work... according to the system I don't exist... ( great ) but i used the button forgot password and tataaa... it worked...
i really don't know which dumbass had the idea to edit the site for christmas... we all know it; when subeta releases something new or works on something that works, our friends come... server error 404 and 500... so please, please... hands off any work for christmas... !! ;)
3
cpbmom
@Penemuel @soralinn
I just helped my kiddo log in after a runaround between sites. The login link in the top left corner of Kumos doesn't work, but if you scroll down past the spot to put in credentials, there is a "Forgot password?" link beside the submit (or whatever it said...login?) button that does take you to a site you can plug in your email and did work. Not sure if that is the same problem ya'll are/were having, but just thought I'd mention in case it could help! I hope they get this all sorted out soon. It's so random, I have not yet (luckily) been logged out of anything, yet my daughter sitting across the room from me had major problems with it.
I just helped my kiddo log in after a runaround between sites. The login link in the top left corner of Kumos doesn't work, but if you scroll down past the spot to put in credentials, there is a "Forgot password?" link beside the submit (or whatever it said...login?) button that does take you to a site you can plug in your email and did work. Not sure if that is the same problem ya'll are/were having, but just thought I'd mention in case it could help! I hope they get this all sorted out soon. It's so random, I have not yet (luckily) been logged out of anything, yet my daughter sitting across the room from me had major problems with it.
2
Valiska
Why do I have to log into a site that is still being built to buy CSC? I was going to join kumos a little later when things were smoothed out more, because I am the worst new site tester ever in that I really get irritated when things don't work :(
6
Battle
@beogroaoaaaga
Well the Kumos site is linked to the original subeta site so once your logged into it ideally you should be able to access the original site just by opening up the original site once you are logged in to the Kumos site.
This isn't intuitive information though and it's still a complete pain to have to do all this and just to access the original site.
There could be cookie issues (involving the need to delete some cookies from your browser history) or perhaps even some different browser accessibility issues possibly who knows.
Well the Kumos site is linked to the original subeta site so once your logged into it ideally you should be able to access the original site just by opening up the original site once you are logged in to the Kumos site.
This isn't intuitive information though and it's still a complete pain to have to do all this and just to access the original site.
There could be cookie issues (involving the need to delete some cookies from your browser history) or perhaps even some different browser accessibility issues possibly who knows.
2
beogroaoaaaga
Lol, even lodging a ticket requires logging into, you guessed it! The main site. Can't lodge a ticket on project kumos. I hope I didn't miss any cute items in the past two melodys because like.... its just inaccessible.
3
Battle
@soralinn
I think the work around right now is to reset your word through your email linked to your primary account here:
https://kumos.subeta.net/login
Go to your email and use the reset link to update your kumos word and log in.
Then open a new tab to access the normal subeta site once it's linked.
Maybe you could try to file a ticket here if you have an issue with it or don't know the email: https://subeta.net/tickets.php
Also Subeta is strict about one account per person so once it's sorted, it probably would be a smart idea to ask staff if self freezing is adequate enough for the second account.
I think the work around right now is to reset your word through your email linked to your primary account here:
https://kumos.subeta.net/login
Go to your email and use the reset link to update your kumos word and log in.
Then open a new tab to access the normal subeta site once it's linked.
Maybe you could try to file a ticket here if you have an issue with it or don't know the email: https://subeta.net/tickets.php
Also Subeta is strict about one account per person so once it's sorted, it probably would be a smart idea to ask staff if self freezing is adequate enough for the second account.
1
soralinn
Please help me, i can't login to my main, i'm so sad right now.
I always get the error code "419 Page Expired"
Who can i contact in this case? D:
I always get the error code "419 Page Expired"
Who can i contact in this case? D:
0
Battle
I'm upset by all of this and I'm sure I speak for more than one person when I say that I hope staff is planning on addressing these continued issues further as soon as they are able. I understand it is the holidays.
I feel like there should be a better solution than having to rely on the Kumos site that is not fully functioning for every user.
It's obviously unfair for even a single user to be affected by these issues and miss out on these events that bring joy to these already stressful holidays.
I'm still locked out of purchasing CSC and it's affecting Subeta's overall profits and preventing me from completing all the trees and giving I have planned on this holiday. I work the weekend so I may just not be able to get half my friends anything and that frankly is not fair either.
It would be nice to have an updated response on this issue by staff.
I feel like there should be a better solution than having to rely on the Kumos site that is not fully functioning for every user.
It's obviously unfair for even a single user to be affected by these issues and miss out on these events that bring joy to these already stressful holidays.
I'm still locked out of purchasing CSC and it's affecting Subeta's overall profits and preventing me from completing all the trees and giving I have planned on this holiday. I work the weekend so I may just not be able to get half my friends anything and that frankly is not fair either.
It would be nice to have an updated response on this issue by staff.
10
beogroaoaaaga
I can't access the main site, it tells me I'm not logged in. Gives me a link to log in, I click it - it takes me here, says im already logged in. orz
0
Mort
Maybe it's a case-by-case issue, but have you guys tried logging in with your browser's private mode? I'm thinking that mayyybe the fact that users can log on to Kumos but not Legacy Subeta is due to a cookie problem?
0
villain
I’m also locked out on desktop. Logged in on kumos but not on the regular site no matter how many times I try. Glad I’m still logged in on my phone
0
Battle
@silverglow
I think someone is saying open up a new tab and click this : https://subeta.net/explore/melody.php
I am not even on the new Kumos site yet.
I think someone is saying open up a new tab and click this : https://subeta.net/explore/melody.php
I am not even on the new Kumos site yet.
0
slippy
Sigh, I don't know how to navigate this new place. How am I suppose to do anything????
I feel so lost
I feel so lost
0
muffin
Scratch my last comment, was able to get the kumos pw reset link by using microsoft edge instead of firefox to request it. Coupled with the correct kumos log in link posted by Mort, I was able to log in. Hope this helps someone!
0
muffin
Feeling like little Timmy looking into the window at everyone having their warm meal (cannot log into kumos, kicked from desktop only logged in by pure faith through mobile lmao)
1
Rosestar
Cant log in my phone and had a heartattack cause it kept saying I wasnt part of the database. Had to reset it and log on my pc. Hope its fixed soon. I miss the old site it was easier and the shoutbox too.
0
errant
Was getting the something is wrong :( error until I figured out how to send the reset link (rather than going the forgotten PW route). I'm back! I dunno if I missed anything but I'm here :D
1
Celtangel
Cannot log in except here. I just hope it comes back before the end of the day so I don't lose my Melody gift.
0
Edgeworth
weirdly i was able to login yesterday, but now today everything is logged out but kumos. main site says i'm not logged in, takes me to kumos.subeta.net/auth/login which gives me a 404, and auth.subeta.net redirects me to kumos.subeta.net/dashboard somehow (even though it's... kumos, lol), and nothing gets me logged-in to the main site. real headscratcher here!
0
Mort
The login link redirects to https://kumos.subeta.net/auth/login, but it's incorrect. It should be:
https://kumos.subeta.net/login
You'll then be able to log in and access the rest of Subeta successfully.
https://kumos.subeta.net/login
You'll then be able to log in and access the rest of Subeta successfully.
3
satanael
I can neither login nor change my password on kumos.subeta.net. I get a "404 not found" page all the time. I also cannot log in at work via subeta.net. I'm still logged in at home but once my browser kicks me I won't be able to login again. Nothing works for me right now. I really don't want to lose my account that way... :(
1
Wizard
Thank you for your work, I could log in now. Lost my bathhouse streak but that’s a minor issue, glad to be back!
0
Lawnbuddha
just randomly tried it on the desktop again and I was able to log in! Formatting on the pages seems really messed-up, but I'm able to do all of the dailies and whatnot, so it seems like we're getting there - woo-HOO!
1
Necolasa
I was able to get on through my phone today but am still bummed I missed out on my Melody streak, hoping this can be adjusted?
1
MAGE
I said "my Melody items from yesterday weren't" because I bought them from another user today. :(
1
MAGE
My Melody items from yesterday weren't in my wardrobe and plushie collection. And my Bathhouse streak reset to 1 today. :(
0
Lady_K
Echoing the unable to login on pc. Getting the "something went wrong" when trying to. Luckily I was still logged in on my phone and was able to get melody that way. But this needs to be fixed, especially for those who have melody streaks.
1
Emory
Can't enter normal subeta site.
Kumos is working but can't go to melody or anything else.
Keep getting errors
Kumos is working but can't go to melody or anything else.
Keep getting errors
0
Delirium
Can't access melody from kumos so rip. I was trying to finish my lumi shopping. Why did I ever hit log out? T-T
0
Proxy
Wanted to echo what is being said here, I'm getting the "something went wrong" error when trying to log in to my PC. My password for Kumos isn't working either, and I can't change it cause I don't currently have access to the attached email.
I am posting this from mobile however, which I was already logged in to and seems to still be working.
I am posting this from mobile however, which I was already logged in to and seems to still be working.
1
Hana
I am unable to log into the site through the Internet on my PC and not able to log into it through my phone that I use daily. It just so happens that thankfully I was still logged into the site on an old phone that I use strictly for Wi-Fi/gaming purposes now.
0
Ambrosyne
Was able to login to kumos on my pc, then get onto bathhouse from a saved (normal subeta)firefox bookmark. And since I had my daily melody widget on,I was able to claim it. Yay!
0
Kyru
Hi, I was trying to log in all night last night from my phone, just to collect at least Melody but couldn't :(
It's one thing that I've missed Melody yesterday cause of it, but my phone still gives me error message and won't log in. I can only play using my laptop which I don't have around often :(
It's one thing that I've missed Melody yesterday cause of it, but my phone still gives me error message and won't log in. I can only play using my laptop which I don't have around often :(
0
Hollieangel
I'm fairly sure I missed out of Melody's day yesterday because of this downtime. What happens about that? It wasn't my fault that the only time I could get on yesterday was when the downtime happened but I am still missing the prize/day counting towards achievements because of it.
0
ecto
for what it's worth, to echo what many are saying here - i was getting a "something went wrong" error trying to log on using new.subeta on desktop (chrome), but my ipad (firefox) seems to still be logged in just fine
thank you for working so hard on this and keeping us updated! hoping that the database behaves for you from here on out 🤞
thank you for working so hard on this and keeping us updated! hoping that the database behaves for you from here on out 🤞
0
Nebet
For those having trouble with the main site, but can log in to the Kumos site:
After logging in to Kumos, open up a bookmarked page from the main site, i.e. the bathhouse, and you should be logged in there as well. I was able to collect my bathhouse prize and Melody prize this way.
After logging in to Kumos, open up a bookmarked page from the main site, i.e. the bathhouse, and you should be logged in there as well. I was able to collect my bathhouse prize and Melody prize this way.
1
-HyperBlossom-
Dang it!! I want to change my password, but I can't get a reset link sent to email address.
0
Rakumel
Can't log in to auth Subeta with either my laptop OR my phone. Mostly I'm worried about missing today's gift...probably will miss the bathhouse daily too, but eh, it's happened before = Hope whatever it is can be resolved soon.
(Imagine that scene in Airplane! where Leslie Nielsen pops in and says "I just want to tell you both good luck. We're all counting on you." And if you're too young to remember that movie, just look it up on YouTube or something I guess XD)
(Imagine that scene in Airplane! where Leslie Nielsen pops in and says "I just want to tell you both good luck. We're all counting on you." And if you're too young to remember that movie, just look it up on YouTube or something I guess XD)
0
Nebet
If I log in to Kumos, it signs me into the main site too, thankfully. I can't log in the normal way on the main site.
0
kellycfan
I'm having the same issue as Necolosa - If I try to log in on my computer it tells me that "something went wrong :(". It doesn't seem to affect my phone though.
0
Necolasa
I am not able to log in to https://auth.subeta.net/auth/login I am able to log in on https://kumos.subeta.net/ (which is how I am posting). I keep getting the error "Something went wrong :("
0
Battle
I'm getting an error page when I try to buy CSC, under the normal Cash Shop --> buy CSC page.
1
Lucian
Can't log in on auth.subeta.net either. Posting this from Kumos.
Subeta let me in, please! xD ðŸ˜
Subeta let me in, please! xD ðŸ˜
0
Edgeworth
i see that the site is back up in the downtime log but i'm completely unable to load forums, i just thought i would mention. please be sure to take time for yourself though, keith, it's the holidays! subeta can wait.
2
springjoy
YIKES, what a headache. I feel stresed for you just thinking about it.
I'm having quite a bit of intermittent trouble with images loading (HA, but especially trees) but I'll give it some time as it seems likely that you're still working on it and probably getting ten billion questions.
I'm having quite a bit of intermittent trouble with images loading (HA, but especially trees) but I'll give it some time as it seems likely that you're still working on it and probably getting ten billion questions.
1
hannahharmin
@Keith
I think you have to do whatever you did before to get the forums, wardrobe, and new Subeta up and running again. I can't load forums or log into New Subeta.
I think you have to do whatever you did before to get the forums, wardrobe, and new Subeta up and running again. I can't load forums or log into New Subeta.
2
Truffula
I can't log in on auth.subeta.net - it keeps telling me something went wrong. I can only login here on kumos...
2
lionwarriorspets
It erased my hydrus colour after i done the quests for it. annoying but i fixed it
0
Skye
Thank you for your hard work, Keith! And thank you for the explanations as well! It's fun getting to peek behind the curtain, so to speak.
1
Professah
Not gonna lie, as someone who knows a /tiny/ bit of SQL when I saw "our user table was dropped" I damn near shat myself on your behalf. At least it wasn't a Little Bobby Tables scale incident, right?
It's pretty impressive you got us back up and running so fast though. Good work, team!
It's pretty impressive you got us back up and running so fast though. Good work, team!
6
Confetti
Rough luck. Thank you for working so hard to get Subeta back up, Keith, and I wish you the best of luck in the investigation so that it doesn't happen again!
1
Mort
Thank you for the updates, but why did I think it was a good idea to purchase CSC in between downtimes :sob: Don't do that yet, guys!
0
hannahharmin
New.Subeta.net is having problems. I'm getting a spinning wheel of death so that I can't login. I can't get the forum threads to load.
1
GanondorfDragmiere
@Keith
Please don't apologize for something that was an accident. I wrote the comment as information and wasn't sure if the database is still work in progress to show also the things correctly which aren't shown correctly till yet. Thank you for coming back to me to let me know. ^-^ Enjoy your day and week.
Please don't apologize for something that was an accident. I wrote the comment as information and wasn't sure if the database is still work in progress to show also the things correctly which aren't shown correctly till yet. Thank you for coming back to me to let me know. ^-^ Enjoy your day and week.
4
Keith
@GanondorfDragmiere We did a rollback to my best guess of when the test script ran, so you might have ~5-10 minutes of play that was rolled back. Sorry!
0
GanondorfDragmiere
Using Firefox 121.0 (64-Bit) + Windows 10.
Few of my quests were reseted, which are: Duality, Maleria and Saggitarius. I completed them 1+ ago.
Duality was also reset to 7/15 (currently 10/15 because of I realised to late thet I was doing Quentins quest as the database downtime was coming).
And Quentins quests are 0/15 though I was doing the 7/15 quests as the database were down.
I also have items back in my inventory I moved to my shop for sale ~1+ hours ago and priced.
Just as information. I had read the post and maybe the quests and the items in my inventory will be work correctly later this day.
Few of my quests were reseted, which are: Duality, Maleria and Saggitarius. I completed them 1+ ago.
Duality was also reset to 7/15 (currently 10/15 because of I realised to late thet I was doing Quentins quest as the database downtime was coming).
And Quentins quests are 0/15 though I was doing the 7/15 quests as the database were down.
I also have items back in my inventory I moved to my shop for sale ~1+ hours ago and priced.
Just as information. I had read the post and maybe the quests and the items in my inventory will be work correctly later this day.
1
Rogue
@velvetlurker
new.subeta is still down for me (forums, cws, wardrobe). Maybe that part of the site is just taking a bit longer to come back?
new.subeta is still down for me (forums, cws, wardrobe). Maybe that part of the site is just taking a bit longer to come back?
0
velvetlurker
could this be affecting the forums? i cannot load threads and when i try log into new subeta it tells me “unexpected error”
0
BoaConstrictor
The link didn't work on my computer. Then I was on my phone again and there I could successfully arrive at the info page.
So glad we're back online without any loss. Thank you!
So glad we're back online without any loss. Thank you!
0