My sis took this pic of my RL pet, Teddy Bear
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|My daughter's account was hacked on Feb 22nd. Her account was frozen. She has not heard anything from this site since Feb 24th -- despite contacting them via email.|
The result of this has been that she has missed most of the event and will continue to be effectively banned from the site for the foreseeable future. I would be furious if this happened to me. Those of you who are parents understand then why my rage is now immeasurable. As I told a friend, nothing makes me go from zero to bitch faster than messing with my kids.
If the "investigation" into what happened always takes so long, why didn't the site set up a temp account for her? Why have they punished her for being a victim?
Anyway, until this is resolved, I am not likely to be around much. After it is resolved (if ever) I will decide whether to continue to participate here or not and I will update my page accordingly.
Just popped in to see if anything was new on my open ticket filed on 2/23/19, and still nothing. The ticket is still open and has not been responded to since they froze my daughter's account. It appears that I am frozen out as well. I am wondering why it would take so long. Is there even an investigation at all?
Still no word, I filed another ticket a few days ago. The situation has not changed.
bonita on 04/10 @ 6:46
superferretlover has STILL not heard anything from the site as of this morning. To sum up from her perspective, they verified she was hacked on Feb 24th and told her the account would be frozen while they investigated. She has not heard a word from them since then.
Apr 29, 1919
My latest attempt to get some sort of action on my daughter's case. She has STILL not heard anything from Subeta since they told her they were freezing her account -- despite emailing them multiple times.
Will you please bring this to a supervisor's attn? Over 2 months and this is well beyond incompetent. I do not know who is responsible for these things, but clearly, that person needs to be held to a higher standard than they currently are. Indeed, is there even a person or department that DOES handle hacking? I can no longer believe that there has ever been, nor will there ever be, any investigation.
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