Charms Have Shipped!
UPDATE! Subeta charms are on their way!
If you placed an order for charms for us back in December, we are thrilled to let you know that they have finally been shipped out and are on their way to you! Your order shipped from Chicago on Saturday, so keep your eye out for them! Here are some notes about the orders:
- * All orders were shipped USPS First Class mail. This means, unfortunately, that we do not have tracking information for each envelope.
* All orders were shipped to the address exactly as it was written in your order. We cannot be responsible for orders lost in the mail due to incorrect addresses.
* If any orders are returned to us, we will contact you directly to get corrected shipping information and attempt to resend them to you.
We'd like to thank everyone who ordered the charms, and especially for tolerating the long wait to get them to you. We know it was a frustrating process, and we really appreciate your patience! We have learned a lot about trying to facilitate our own retail sales, and if we decide to do something like this again, you can be assured that we will apply what we have learned to make the process easier and faster for you.
As a token of our appreciation for your patience and understanding, everyone who ordered charms from us has had their account credited with 500 Cash Shop Credits. Thanks again, and hopefully you'll see your charms in your mailbox very soon!
Posted by 
Carol
Daley
Thanks guys! That was very considerate! I wasn't fussed by the wait, but then I'm overseas so I'm used to the long wait times for most things I order haha. Appreciate it all the same!
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tiek16
thanks
i am very curious about the charms
and thanks for the csc
Why do you give the members who buy charms also an achievement
i am very curious about the charms
and thanks for the csc
Why do you give the members who buy charms also an achievement
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Jules
Thank you for the update, looking forward to getting my charms. The csc are most appreciated!
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HighQueenSelundar
Thank you so much!! Like @Reykur said earlier, I too am used to waiting forever for overseas supplies and such, the only problem I had was with the lack of updates and such, but you guys are awesome and if something like this became available again, I would definitely buy
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Kalorii
Thanks a lot! I'm glad that the charms issues got sorted out and I can't wait to see them! :D
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Silverfox
Ugh, this process was a nightmare, but I'm glad to hear it's finally gone through. Better late than never, I suppose. I was considering walking away from the cash shop experience after this, but the way this was handled in this post has made me reconsider.
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Bison
*November. The preorder closed before December. Anyways, I'm glad we finally got some official word (via news, not forum posts) and that they've finally been shipped. The 500 CSC was a very nice gesture. However I will never be buying real life merch from Subeta again. The entire charms process was a nightmare.
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Thelma
Thanks so much guys and gals. I'm a pretty patient person but I do appreciate your gesture.
Happy they are finally on the way! I've decided to use my charms as decorations for my little x-mas tree next year :)
Happy they are finally on the way! I've decided to use my charms as decorations for my little x-mas tree next year :)
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Synbar
Thank you so much! I'm looking forward to using them for earrings (since I got 1 set with the first order, and another with the second order)!
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Zay
Thank you so much for letting us know <3
Looking forward to getting my charms ^^
Thank you for the CSC as well, it was very nice of you to give us this.
Looking forward to getting my charms ^^
Thank you for the CSC as well, it was very nice of you to give us this.
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Luce
Awww thanks for the update.. and I certainly appreciate the CSC as i'm flat broke at the moment :)
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VALHALLA
Thanks for the update and the CSC - I really appreciate the gesture.
Happy to hear that they are on their way to me! :D
Happy to hear that they are on their way to me! :D
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WyvernsFire
Thanks for the CSCs Subeta is the best, but I'm really excited to see those little bits of plastic. I'm used to long pre orders of stuff so the wait wasn't too bad.
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Princess
Wow, the 500 CSC is really nice! That's so sweet of you guys!
But!
YAY YAY YAY BOUNCING UP AND DOWN YAY
But!
YAY YAY YAY BOUNCING UP AND DOWN YAY
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Song_745
That was sweet of you! Even if I didn't order any myself, I'm very happy to see that you guys went the extra mile to make sure your customers are happy.
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Reykur
I'm so used to long waiting times from other things I order overseas for crafting that I did not even realize it as a long wait ^^°
But YAY for charms on their way! I'm really excited to get them home soon.
Also the CSC are a very nice extra, though I do hope you still made some profit that way.
But YAY for charms on their way! I'm really excited to get them home soon.
Also the CSC are a very nice extra, though I do hope you still made some profit that way.
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Cheri
WOW a nice surprise when I signed on :) I am very patient and didn't mind waiting. The 500 CSC is appreciated but yal really didn't have to do that!
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Sirensong
As I was sort of hoping to give these as a present sometime around Christmas, the CSC gift for the wait is very much appreciated, as is the update on the status. Thanks!
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Paddy
Yay thanks for the update :D
Looking forward to them arriving (although I know it'll take a while, seeing as I live overseas), and a huge thank you for the 500 CSC as well, that was a really nice gesture :)
Looking forward to them arriving (although I know it'll take a while, seeing as I live overseas), and a huge thank you for the 500 CSC as well, that was a really nice gesture :)
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Pippylouise
Woohoo! So excited to get them! I'll let my mum know so she can look out for them XD Thankyou Subeta Team! :D
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Wolf_Spirit
Oh wow!!! Thank you so much for the credit! :D Couldn't've come at a better time! :D And yay! :D Charms! :D
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Midnight_916
500 credits?! Whoa, thanks Subeta! @User not found: _@ Honestly, I have the patience of a saint when it comes to these sort of things so I wasn't too bothered by the long wait (as long as I got them eventually), so this is just... :heart:
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mjfeather
As a token of our appreciation for your patience and understanding, everyone who ordered charms from us has had their account credited with 500 Cash Shop Credits
^^ So is this everyone who had previously ordered them or just the ones from December??
^^ So is this everyone who had previously ordered them or just the ones from December??
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Keliora
I really appreciate the update and the discount. I hope you guys didn't end up taking a loss on all this. Can't wait for them to show up in my mail!
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Vespertine
Thanks for letting us know, and I for one really appreciate the CSC :) Looking forward to see them when they arrive!
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Jovi