Hello all, Alex here.
First off, let me say happy new year to everyone! I really enjoyed my holidays this year, and I hope you did too.
That said, I'd like to make a new years resolution of sorts. Just prior to Christmas, our "recode" version of wardrobe was opened to Gold Account holders for beta testing, and will probably officially replace the old wardrobe before the end of January.
The Recode is a total replacement of Subeta's programming and is absolutely vital to ensuring that the site can continue to grow. The problem is that we're already feeling these growing pains. Recode will eventually fix these, but only when a substantial part of the site is running recode programming. I don't want to wait that long, and I'm sure you don't either.So I'm beginning a "stability project" for Subeta, of which recode is only a part. The stability project will address issues in Subeta's code, servers, database, and handling of downtime. The goal: 99.9% uptime/month by Dec 31st, 2009. I think we can make it!I won't go into much detail about the project here, but I will list some key points:
* Automatic recovery from SQL lockups: This is actually already working. You may have noticed (I hope you have) that the site doesn't go down for hours at a time now. The lockups are now detected and the database reset automatically, within minutes of it happening. No more waiting for Keith or myself to notice the problem and correct it.
* Tune-up of Subeta's old code to reduce the load on the database and eliminate "bottleneck" points that cause lockups.
* Changes to old code necessary to support running the site on a MySQL master/slave system instead of on just one database server.
* Downtime tracking and reporting! We'll need to keep track of when and how long the site is down to measure progress.
* And many more small changes that I hope will make a big difference!
None of this can happen overnight, but expect to see things gradually improve over the course of 2009, starting soon! Thanks so much for being patient with us in the meantime!I hope that was simple and understandable enough.
I'll address a couple of FAQs:
Will this delay the recode (much)?
Yes, but like I said, better to fix the problems now rather than wait for recode to fix them later. It shouldn't delay it by much though, recode is part of the stability project and ultimately the goals are the same.
That sounds nice, how can I help?
I may have need of some testing volunteers eventually, but for now please just be patient with us.
Why haven't you done this sooner?!
Really, it is a work in progress. Up until now though, there really has been no yardstick for progress made, other than "we had a lot of database problems this month," etc. The idea of the stability project is to attain a stability goal (99.9% uptime/month) by a deadline. With the ability to measure downtime, we will be able to focus our efforts on those activities that are having the greatest effect, which often are not the ones you'd think would.
Does this mean you will be fixing the ______ bug?
Most likely, current bugs will be fixed when their area of the site is recoded, unless they are related to stability problems. As it is, it is hard to tell whether bugs are caused by bad coding or simply what I call "server weather conditions" (e.g. high load causes a mysql connection reset in the middle of an attempted trade), which are more difficult to track down.
As always, we really appreciate your patience and support. Without you guys, we wouldn't have anyone to do all this work FOR!
Posted by alx
Load this on 🆕 Kumos site
Xenalicious
I had to start over on my item hunt because of the dowtime. But, i am not crying about it. I will live. Keep up the good work and hopefully we will see smooth sailing soon! ^^
I'm really glad and appreciate what you are doing for the site ^^ but it seems that the downtimes come more and more frequent. Before they came now and then and lasted for hours. But I was ok with that since they didn't occur often. Now though the downtimes feel like they come every 5min and are really really annoying even though I'm glad that they only last for like 5min.
i am very appreciative of the update, i've been waiting for one. D; however, it really is annoying to try to do a quest and get stopped in the middle every time by a MySQL error. especially since i support the site financially :/ i would have bothered beginning to purchase GAs a while back if the site was more stable...however, i understand, and i can't wait until the recode is finished. thanks for all the work everyone is doing on it. (:
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Good luck with fixing the problems guys <img src="http://images.subeta.net/smilies/6398_emoticon_wink.gif" border="0" />
I'm sure that they will reach the requirements a few months before the deadlines, I have confidence in them!
I'm sure that they will reach the requirements a few months before the deadlines, I have confidence in them!
Thanks a ton for explaining and everything! <img src="http://images.subeta.net/smilies/6398_emoticon_happy.gif" border="0" />
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Lol, this recode has taken about a year now. I don't think there is much point, really.
Thank you Alex, and thank other staff that are trying to address these negative comments sparsely interspersed with all the ones with kudos to you. I love this site, and believe me, I've been on others before now. I was blessed the day someone told me about Subeta. I am here for the duration...until you stop running the site, or until I stop running...whichever comes first. As I'm going on 66 yrs of age, I might reach the finish line before the site does. LOL!!
Thank you for being so prompt and thorough with your notices to us, as quickly as you know something concrete to tell us. <img src="http://images.subeta.net/smilies/6398_emoticon_heart.gif" border="0" />
Thank you for being so prompt and thorough with your notices to us, as quickly as you know something concrete to tell us. <img src="http://images.subeta.net/smilies/6398_emoticon_heart.gif" border="0" />
i will volunteer and thanks subeta for the early notices and thats why we love you <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
In regards to some previous comments--This site is spectacular at informing their users about what's going on and they really don't have to at all; regardless of whether or not you feel entitled to it because you choose to pay real money. Subeta kind of spoils their users with things and instead of being grateful people push for more. They don't only tell us what they're planning to do but go into details and simplify it so everyone can understand. I think it's marvelous and although it's always easy to demand more and want more I don't think everyone should go as far as complaining as response to a news post that is showing how they plan to improve the situation.
And even though the site may have its 'hiccups' frequently, I'd rather that for less than 5 minutes than have it happen once or twice for hours. Luckier yet that major problems get fixed when they're caught not 10 hours later when it's a business hour like most other places.
And I think some people are blaming staff for their own lack of reading comprehension because this news post kind of informed you about everything you're asking about...
And even though the site may have its 'hiccups' frequently, I'd rather that for less than 5 minutes than have it happen once or twice for hours. Luckier yet that major problems get fixed when they're caught not 10 hours later when it's a business hour like most other places.
And I think some people are blaming staff for their own lack of reading comprehension because this news post kind of informed you about everything you're asking about...
As downtime goes, this is nothing. Thanks for the news post and the good work, and a happy new year to yopu!
LLamma, if Keith or alx made a newspost as soon as the issues showed up, without knowing what was the issue, it would have been like going to the doctor, to be told you were ill.
It's not pertinent at all juste to make a newspost about 'The site is broken'. Our customers deserve better than that, and when we have the information, our boys give the info to them. Complete info.
It's not pertinent at all juste to make a newspost about 'The site is broken'. Our customers deserve better than that, and when we have the information, our boys give the info to them. Complete info.
Wow, so if I went to a store here at home. Spent money on items there, took them home only to find out the next day that the roof of the store crashed in during the night, the store would have to inform me right away of the situation? Get over yourselves about buying from the Cash Shop. You pay for items you want, not to have a part in how the site runs, when it gets fixed or how it will be fixed.<br /><br /> Thanks for the update guys, it is appreciated.
That's brilliant <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" /> All the downtime gets annoying sometimes.This is such great news, and I'm sure you'll get all the support you need from the whole subeta community. Good luck!
The mere fact that you know how to handle all those server things makes me admire you __
Go, Subeta staff. I'm with you. The occasional downtimes only make me see there's a real world beyond Subeta, lol xD <img src="http://images.subeta.net/smilies/6398_emoticon_heart.gif" border="0" />
Go, Subeta staff. I'm with you. The occasional downtimes only make me see there's a real world beyond Subeta, lol xD <img src="http://images.subeta.net/smilies/6398_emoticon_heart.gif" border="0" />
I'm gonna miss that squirral x: It was always fun for me when I spent hours refreshing, waiting for it to go away, and having my mom come up to me asking 'Why on EARTH are you watching a squirral!?"
xD Ah good times. But thanks, as always, for keeping us informed Keith <3 I used to be apart of a site that didn't even inform us when something as important as an owner change occured cough This is one of the reasons I love this site so much ^^
xD Ah good times. But thanks, as always, for keeping us informed Keith <3 I used to be apart of a site that didn't even inform us when something as important as an owner change occured cough This is one of the reasons I love this site so much ^^
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@withlove: the only thing you can do is stop playing subeta, so there won't be that much traffic, as said in all posts alex recently has made, but no one wants you to stop playing, so what you can do is being patient, as alex said in this post <img src="http://images.subeta.net/smilies/6398_emoticon_wink.gif" border="0" />
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Yay! Now the stupid squirell won't stay up for hours! I swear, I wanted to shoot that thing. Urgh.
Well, I know everyone wants to help. So do I. Let me know if I can. Together, I think we can all do something.
By the way, thanks for all the help. I, and I'm sure the others agree, it's nice having you guys do this kind of stuff. I mean, I hate that squirell! Next time I see a squirell on the side of the road, and it's in a santa suit, I'm going to laugh at it. Then run it over; but only if it's wearing the santa suit.
Well, I know everyone wants to help. So do I. Let me know if I can. Together, I think we can all do something.
By the way, thanks for all the help. I, and I'm sure the others agree, it's nice having you guys do this kind of stuff. I mean, I hate that squirell! Next time I see a squirell on the side of the road, and it's in a santa suit, I'm going to laugh at it. Then run it over; but only if it's wearing the santa suit.
Im glad your working on it to but If I cant do my wiz quests them I will get my squirrel poison out for them or get my gun and start shooting I would probably miss everytime but I will be willing to try it
Well I am glad ya are working on it!! I just hope people do NOT go on rampant squirrel killing sprees!
yay your doing an awesome job!
i would like to see more lively squirrels though the dead ones make me said T_T but im sure u have better things to do hehe
i would like to see more lively squirrels though the dead ones make me said T_T but im sure u have better things to do hehe
I can't believe all the complaining and whining over a website. I support the site financially. I like it... I spend my time here. If you don't like the hiccups that go along with that... there are other places online for all of you who don't have a patient bone in your body to go. In the MEAN TIME... Keep up the great work guys. Those of us who matter, are sticking with you.
No Llamaa - every time the "squirrel pic" goes up, there's a message underneath it. Most times it's something unique pertaining to the situation at the time. A small message of basically what's wrong and their acknowledgement that they know there's something wrong and are working on it.
Read underneath the pic next time you see it and you'll see what I mean. But no, I don't expect a post in the news every time there's a hiccup. They keep us informed pretty damn often as it is, I think. No need to do a daily update or anything like that.
And to think they need to make a news post as soon as they spot a problem? Again, they don't owe us an accounting of their every move. I think it's better to be patient and wait through it a few days to wait and see what information they can provide us.
You obviously missed my point that they said earlier in this comment section that - and I shall quote Keith now to make sure you get it this time: "We waited until we had information, and a plan." So there could have BEEN no news post prior to this one. Comprende?
Read underneath the pic next time you see it and you'll see what I mean. But no, I don't expect a post in the news every time there's a hiccup. They keep us informed pretty damn often as it is, I think. No need to do a daily update or anything like that.
And to think they need to make a news post as soon as they spot a problem? Again, they don't owe us an accounting of their every move. I think it's better to be patient and wait through it a few days to wait and see what information they can provide us.
You obviously missed my point that they said earlier in this comment section that - and I shall quote Keith now to make sure you get it this time: "We waited until we had information, and a plan." So there could have BEEN no news post prior to this one. Comprende?
Subeta team you are doing a really really wonderful job of keeping the site online and I dont mined the down time as I know you are getting all the bugs and stuff fixed ( give you all a pat on the back ) <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" /> happy New year to you
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The server upgrade in 07 took DAYS....and the unmentionable incident took us down for the better part of weeks. I can handle a few minutes at a time. This is a walk in the park compared to the way it USE to be. And ya know what guys? We stayed because we LOVE the site AND the staff. We get WAY more perks for next to nothing, if not nothing at all, than ANY of the other pet sites. I, for one, appreciate all the hard work. So Thank You~!!
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Raineykins - They acknowledge it in the forums, or the news? I am speaking of the news. Not everyone checks the forums, or knows where to looks in the forums for updates, or for posts from admins, etc.
It would be nice to have a quick news post as soon as someone spots a problem, and not to have to wait several days. That is my point.
It would be nice to have a quick news post as soon as someone spots a problem, and not to have to wait several days. That is my point.
My problem is a bit of an emergency and I sent in a ticket and was told to post it in the forums...but if I do then it might cause some serious problems...Azshua said she would relay my issue to a programmer. Any subeta programmer, please help!! <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
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I like the squirrels <img src="http://images.subeta.net/smilies/6398_emoticon_happy.gif" border="0" />
Thanks for the update!
Thanks for the update!
Llamaa - they DO acknowledge there's a problem and do the best to give an overall idea of what's wrong every time the squirrel pic goes up. MANY times I've seen messages stating the very basic of what's wrong and that they're working on it. It's not always the same message, so it doesn't seem to be a 'canned' response and coming 'live' from whomever is working on things at the time.
Thanks for the update. I assumed the downtime was part of the recode plus the extra users online for the giveaway, but it's nice to hear it straight from the people in the know. The squirrels are annoying but at least they aren't lasting hours OR days like in the past. And steps are being taken to improve it, so I can live with it. <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" /> Thanks again for the update! <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
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"Pshaw. Call this downtime? When I were a lass we had to complete Saggitarius' quests uphill in the snow both ways. And downtime lasted all winter."
AMEN to that. You young-uns don't know what true downtime is. You expect uptime to be handed to you on a silver platter. Well, when I was a whippersnapper, we had to work our fingers to the bone for days on end in uptime factories just so we could do one wizard quest! <img src="http://images.subeta.net/smilies/6398_emoticon_raspberry.gif" border="0" />
AMEN to that. You young-uns don't know what true downtime is. You expect uptime to be handed to you on a silver platter. Well, when I was a whippersnapper, we had to work our fingers to the bone for days on end in uptime factories just so we could do one wizard quest! <img src="http://images.subeta.net/smilies/6398_emoticon_raspberry.gif" border="0" />
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*Acknowledge
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Raineykins - I don't expect a plan of action immediately, I would just like it if they would knowledge that there is a problem and let us know they are fixing it instead of letting us sit by and wait for days on end.
I really appreciate the time you guys take to actually let all the users know what's been going on, what is going on, and what will be going on. I know I say this every time we get one of these posts, but I want you all to remember it. ;o
It's good to know that these errors are being worked on, or will be soon enough. Not to rush y'all or anything, but I'm really getting sick of the sight of squirrels. So much for letting my dog chase them now. xD
It's good to know that these errors are being worked on, or will be soon enough. Not to rush y'all or anything, but I'm really getting sick of the sight of squirrels. So much for letting my dog chase them now. xD
Wow. We should totally have a new squirrel item made, something like a... mysql <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
Thanks for the update. The new wardrobe is completely awesome, and I'm sure all the users will love it as much as I do!
Woah thanks for explaining! And good luck! <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
GreenEyes - voluntarily paying cash for things you don't have to does not mean Keith and the rest "owe" you anything. I'm GA and I paid real money for the first three months worth so far and I don't EXPECT them to tell me a damn thing. The fact that they DO is awesome x10 and I so appreciate it. But I dare say I certainly don't feel a sense of "entitlement" to it.
There's nothing in our GAs that states we are entitiled to an accounting from the staff.
And Llamaa - the reason it took "several days" for them to be able to make a post to us, as Keith mentioned earlier in the comments here, is that it took that long for them to figure out exactly what the issue was and come up with a reasonable plan of action.
Sheesh impatient people. But perhaps I'm more patient since I've been on their side of sites before so know the headaches - and sometimes downright mysteries - that plague any site like this.
There's nothing in our GAs that states we are entitiled to an accounting from the staff.
And Llamaa - the reason it took "several days" for them to be able to make a post to us, as Keith mentioned earlier in the comments here, is that it took that long for them to figure out exactly what the issue was and come up with a reasonable plan of action.
Sheesh impatient people. But perhaps I'm more patient since I've been on their side of sites before so know the headaches - and sometimes downright mysteries - that plague any site like this.
hmm the changes sounds really awesome
yet as always there may just be drawbacks
so I wish you all the best luck!!!
and also thank you for trying to do the best for the site.
<img src="http://images.subeta.net/smilies/6398_emoticon_happy.gif" border="0" />
yet as always there may just be drawbacks
so I wish you all the best luck!!!
and also thank you for trying to do the best for the site.
<img src="http://images.subeta.net/smilies/6398_emoticon_happy.gif" border="0" />
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Eek! Sorry for the spelling and grammatical errors. XD
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Don't get me wrong, I am super-gigantically happy that there is now something to kick the site back into full-gear when it decides to take a short nap, but it doesn't help that every 5-15 minutes, it takes one of those naps. Usually write in the middle of me shop pricing, responding on the forums, or commenting someone.
It also took days for someone to tell us what is going on.
I am glad the site is up at least, but I get tired of having to try and remember to copy everything I just wrote before hitting submit, and of having to test on a different page to make sure the site is up at the moment before setting shop prices.
And don't even get me started on Quests. <img src="http://images.subeta.net/smilies/6398_emoticon_sigh.gif" border="0" />
It also took days for someone to tell us what is going on.
I am glad the site is up at least, but I get tired of having to try and remember to copy everything I just wrote before hitting submit, and of having to test on a different page to make sure the site is up at the moment before setting shop prices.
And don't even get me started on Quests. <img src="http://images.subeta.net/smilies/6398_emoticon_sigh.gif" border="0" />
<b>Quote By Miazaki:</b><blockquote style="padding:5px; line-height:15px; background-color: #FAFFFF; border: 1px solid #000000; font-family: georgia; font-size: 10;">No one has to inform you of diddly squat. They could just update the pets, and take the site down with no explanation. This is a service to you.</blockquote>Actually... some of us have spent REAL MONEY in the CASH shop, so yeah... I believe we should be kept informed. tyvm <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" /> Thanks for the update Alex <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
Good luck, Alex! You guys rock! If you need any help, I'm available and willing! <img src="http://images.subeta.net/smilies/6398_emoticon_wink.gif" border="0" />
glad that it repairs itself and no long downtime is happening anymore
i do hope that the recode will soon take out all the wrong code too because its annoying when clicking in new news on a link gets you logged out every time by now everyone knows its subeta.net and not .net or .com anymore so thats a part that i do not understand that those faults still are put in new news items ???
for the rest thanks for the explanation and happy new year to you too
i do hope that the recode will soon take out all the wrong code too because its annoying when clicking in new news on a link gets you logged out every time by now everyone knows its subeta.net and not .net or .com anymore so thats a part that i do not understand that those faults still are put in new news items ???
for the rest thanks for the explanation and happy new year to you too
thanks for the heads up, Alex!!!!!! IT's really great knowing what the heck is going on, and how it's improving and all that good stuff. it's interesting. I'm so glad you go into a few details too! (the fact that i understand what the heck is going on makes me rather proud XD) i'll almost definitely volunteer to help you guys out if i can!!! anything to make my favorite site even better!!
Awesome. I definitely noticed the MySQL errors were 'correcting themselves', it's been wonderful! =) Keep up the good work.
Thank you so much for letting us know what's going on! I've been patiently waiting out the downtime... One has only to pay attention to the number online in comparison to the number of problems to know they are at least somewhat related.
Growing pains or not, the fact you are informing us of the steps you are trying to take to fix the problem (when you don't necessarily HAVE to) makes you 200% more awesome than the staff of any other site I've been on and means I will continue giving you my money. (As if I could resist the awesomeness of Gifts of Fashions Past and MCTs anyway. LOL)
Growing pains or not, the fact you are informing us of the steps you are trying to take to fix the problem (when you don't necessarily HAVE to) makes you 200% more awesome than the staff of any other site I've been on and means I will continue giving you my money. (As if I could resist the awesomeness of Gifts of Fashions Past and MCTs anyway. LOL)
Thanks for the update, and you all are fabulous! Good luck fixing the SQL squirreliness <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
Alex indeed the down time is MUCH shorter duly noted and appreciated! However it is far TOO frequent @ this point, I hope ya all do get it sorted in 2009!! <img src="http://images.subeta.net/smilies/6398_emoticon_heart.gif" border="0" />
keep up the hard work! I admire you guys. Can't wait to see the finished product of the recode <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
Hurrah and stuff for the people of the staffdom! <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
Thank you for whatever you were trying to explain to us,
and good luck!
Thank you for whatever you were trying to explain to us,
and good luck!
Hurrah and stuff for the people of the staffdom! <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
Thank you for whatever you were trying to explain to us,
and good luck!
Thank you for whatever you were trying to explain to us,
and good luck!
<b>Quote By collage:</b><blockquote style="padding:5px; line-height:15px; background-color: #FAFFFF; border: 1px solid #000000; font-family: georgia; font-size: 10;"> When are we actually going to be informed? : </blockquote>
No one has to inform you of diddly squat. They could just update the pets, and take the site down with no explanation. This is a service to you.
No one has to inform you of diddly squat. They could just update the pets, and take the site down with no explanation. This is a service to you.
Sounds very good and super exciting. Goals are awesome! I can't wait to see if the site meets the goal or not! <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
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Thank you sooo much for explaining what's going on and working so hard to fix it.
Great work, keep it up! I love the fact we dont go hours without subeta now. I know how hard it is to code too, so yay for you alx.
Another thank you for keeping us informed on what is going on, and for all your hard work <img src="http://images.subeta.net/smilies/6398_emoticon_heart.gif" border="0" />.
I love the squirrel madness. I'm hoping an itchy squirrel knit hat is next <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />.
I love the squirrel madness. I'm hoping an itchy squirrel knit hat is next <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />.
Squirrels again? LOL <p>You know, we got a nice T-shirt for the last server upgrade. Maybe we should get a server squirrel for this one. Little bottle of whiskey in his hand? Just a suggestion. <img src="http://images.subeta.net/smilies/6398_emoticon_wink.gif" border="0" /></p>
I know I am going to sound stupid..but that means nothing to me...I am lucky I know how to turn on a computer..little won what a recode is! but as long as this down time is recognised and I know someone somewhere is trying to fix it that is all i am concerned about. Thanks and goodluck!
oh yay and thanks for all of your hard work...I cant wait for my favorite site to be the best one on the web as far as stability.
I love how Subeta keeps everyone in the loop of what's going on. :3
I'll volunteer, when needed. c:
I'll volunteer, when needed. c:
yay ^^ Its nice to have an update <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
Not only the three-day downtimes. We've had weeklong downtimes in the past. Horrible stuff. Though it's annoying that it's just intermittently up and down, it's better than being consecutively down for hours upon end.
Thanks for the update, Alx.
But seriously; can we stop with Santa squirrel? I'm more of a fan of the <a href="/redirect.php?url=http%3A%2F%2Fwww.themaskedloser.com%2Fimages%2Fsquirrel.jpg" target="_new">MOAR SQUIRREL</a>.
Thanks for the update, Alx.
But seriously; can we stop with Santa squirrel? I'm more of a fan of the <a href="/redirect.php?url=http%3A%2F%2Fwww.themaskedloser.com%2Fimages%2Fsquirrel.jpg" target="_new">MOAR SQUIRREL</a>.
I will admit that the constant down times have seriously gotten on my nerves. I'd be lying if I said it didn't bother me.
At the same time, I never denied loving this site and being loyal to it.
Thank you Alex for explaining what is up. I do appreciate it so much <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" /> Knowing what's happening makes me feel more confident and secure in regards to donating to the site.
Thank ye and keep up the great work! <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
At the same time, I never denied loving this site and being loyal to it.
Thank you Alex for explaining what is up. I do appreciate it so much <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" /> Knowing what's happening makes me feel more confident and secure in regards to donating to the site.
Thank ye and keep up the great work! <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
downtime? this is nothing! a few minutes here and there. Remember the 3 day downtime we had a year or so ago? Thank you for all the hard work for us. We Love you Subeta.
Once again, thanks for taking the time to explain this all to us, Alex. <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
It is nice to have updates on what is going on and what the goals for the site are. Many places just leave you wondering or talk to the players like they could not possibly comprehend the changes being made. One more thing that makes Subeta a great place to play. Looking forward to a great new year. Thank you to all the staff and Keith for making this a wonderful, friendly place to spend a little of my time each day.
All I can say is this is awesome! Thanks guys, I appreciate it. <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
And lol a LOT at people complaining about "all the down time recently". Really? They don't know what down time is unless you've been here a few years, right?
I've totally noticed the Automatic recovery from SQL lockups <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" /> It's been great knowing that if I'm just patient for a minute, all will be back. I'm also careful to have another window open to check that the site is working before repricing my shop lol.
I have to say, this site really does kick the @ss of every other pet site out there and the amount of work that everyone does to make sure it's better and more fun really shows. I try to do my part by buying a few cash shop items whenever I can.... I know that's a big part in making sure the equipment gets updated <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
I have to say, this site really does kick the @ss of every other pet site out there and the amount of work that everyone does to make sure it's better and more fun really shows. I try to do my part by buying a few cash shop items whenever I can.... I know that's a big part in making sure the equipment gets updated <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
I have noticed the site doesn't go down for as long or as often as it used to, at least until this last month. But it is much more bearable nowadays. And Happy New Year to you!
Alex, some of us wish you would at least put whether your female or male on your blank profile, a lot of us say him/her, lol....HUGz and good luck with that database/server thingy
I volunteer to help. Can see why the site is being glitchy. I understood the update in new just fine. Most places just close site off with no updates. Keep up the good work
Keith
STAFF
Or maybe via comments, or something.
Instead of saying "Oh, Obviously this is all your fault." when we're making a post about fixing the problem.
Instead of saying "Oh, Obviously this is all your fault." when we're making a post about fixing the problem.
There are things you should say, and things you should perhaps bring up in private with Keith via smail, maybe?
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Awesome! Good luck... is beta testing still open for those with GAs, and what's the link? I got mine a few days ago so I'm clueless xD
"NO, WAIT. LOGIC. THAT CAN'T BE IT."
xD LOL. Keith wins.
And also, I just wanted to add my thanks to this news post. This explanation is so thorough, It's great and I love this site for being so user-friendly. <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
xD LOL. Keith wins.
And also, I just wanted to add my thanks to this news post. This explanation is so thorough, It's great and I love this site for being so user-friendly. <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
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Thank you for the update! <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" /> The SQL recovery works wonderfully!
Thanks for the update/explanation of things, Alex.
I can't wait to see/notice the changes that you've mentioned. Team Subeta, as I like to call you guys, is great and always looking out for the site and it's users. All the fixes will be wonderful and will make the site better.
I can't wait to see/notice the changes that you've mentioned. Team Subeta, as I like to call you guys, is great and always looking out for the site and it's users. All the fixes will be wonderful and will make the site better.
alx
STAFF
Jill: A lot of people pronounce it "sequel." I do. <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
"Server weather conditions." I like that.
I know you can do it! Thank you for taking the time to let us know what's going on.
I know you can do it! Thank you for taking the time to let us know what's going on.
It is so worth the wait. You and your team do such wonderful work here and this past holiday proved your worth. Thank you for a great place to have fun and find friends.
Yes-many thanks for keeping us players informed. This is very reassuring and am sure you and your staff will do a great job.
Good luck with all of this mumbo jumbo! I hope the site works better when it's all said and done. :]
Again, a huge 'THANK YOU' & Kudos to all concerned.
Without your time and patients the site would not be as awesome as it is.
Without your time and patients the site would not be as awesome as it is.
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right on kieth , what ever all that meant , haha , but yep fix away and i will still be here
It's good to hear that there will be some changes soon. I think the site really needs it. Because it seems like there's more down time than up. I've seen the site go down more than 4 times today. It's nice to hear the staff getting together and making the site better.
-Tiffany
-Tiffany
I Semi-agree with her statement.I mean does seem like alot.I just feel bad for the people who pay for the gold accounts every month, or pay for them yearly and have to deal with all this downtime.
No, im not including myself, i got mine for free. Im just saying for people who pay faithfully.
Thanks for the Update! it's nice to know this will get fixed eventually.
No, im not including myself, i got mine for free. Im just saying for people who pay faithfully.
Thanks for the Update! it's nice to know this will get fixed eventually.
Pshaw. Call this downtime? When I were a lass we had to complete Saggitarius' quests uphill in the snow both ways. And downtime lasted all winter.
Alex, you rock. love
Alex, you rock. love
To be honest ( no one shoot me, get the Damn squirrel!! ) when a site grows it has an AWKWARD period this is what we are enduring as Subeta works to adapt to that said growth! Also, me not liking it mo than anyone else but this is how it is!!
I'm not sure what you were trying to start, Collage - but you appeared rude and ungrateful. Shame, these people work so hard to give us a great site to use, and you do nothing but complain <img src="http://images.subeta.net/smilies/6398_emoticon_confused.gif" border="0" />
alx
STAFF
We really only have one reason for unscheduled downtime: when the database server locks up (I seem to recall mentioning this in this post).
The database server really only locks up for one reason: when it gets overloaded processing queries, and can't get them done faster than they're coming in.
If you're looking at Subeta as a big black box (like most users) I can see why you'd assume that changes have to be responsible for problems. This is a logical fallacy though - correlation doesn't imply causation.
Think of it as loading a bunch of feathers onto a board. Eventually, one feather is going to cause the board to break, but is it that feather's fault? Of course not; there were simply too many feathers on the board at one time!
The database server really only locks up for one reason: when it gets overloaded processing queries, and can't get them done faster than they're coming in.
If you're looking at Subeta as a big black box (like most users) I can see why you'd assume that changes have to be responsible for problems. This is a logical fallacy though - correlation doesn't imply causation.
Think of it as loading a bunch of feathers onto a board. Eventually, one feather is going to cause the board to break, but is it that feather's fault? Of course not; there were simply too many feathers on the board at one time!
I love it how you care enough to let us know what's going on.
It's really appreciated. <img src="http://images.subeta.net/smilies/6398_emoticon_heart.gif" border="0" />
It's really appreciated. <img src="http://images.subeta.net/smilies/6398_emoticon_heart.gif" border="0" />
LOL @ the squirrel collection.
Tank you Keef and Ayleex. It's always really reassuring to read these news posts about the recode. <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
Tank you Keef and Ayleex. It's always really reassuring to read these news posts about the recode. <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
x__X
I wasn't trying to start a debate, and I'm sure I wasn't the only one thinking it - I just wanted to get it off my chest.
I wasn't trying to start a debate, and I'm sure I wasn't the only one thinking it - I just wanted to get it off my chest.
I just got a MuSQL page, and in minutes the site was back up. You guys really are awesome. Now I don't ever have to find something else to do with my time ever again. <img src="http://images.subeta.net/smilies/6398_emoticon_heart.gif" border="0" />
Thanks for the information, Alex. <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
<b>Quote:</b><blockquote style="padding:5px; line-height:15px; background-color: #FAFFFF; border: 1px solid #000000; font-family: georgia; font-size: 10;">Honestly, I understand that there are problems with the site but the continuous downtime recently started up within the last month - which means that something you guys did within the last month screwed up the code and is making this downtime occur.</blockquote>
You mean like the giveaway? The huge week long giveaway which 1000 people probably refreshed 10 times a minute?
BAD KEITH. DOING A GIVEAWAY WHICH RESULTED IN DOWNTIME <img src="http://images.subeta.net/smilies/6398_emoticon_sad.gif" border="0" /> Dun do eet no more. That shud fix.
You mean like the giveaway? The huge week long giveaway which 1000 people probably refreshed 10 times a minute?
BAD KEITH. DOING A GIVEAWAY WHICH RESULTED IN DOWNTIME <img src="http://images.subeta.net/smilies/6398_emoticon_sad.gif" border="0" /> Dun do eet no more. That shud fix.
<b>Quote:</b><blockquote style="padding:5px; line-height:15px; background-color: #FAFFFF; border: 1px solid #000000; font-family: georgia; font-size: 10;">I'm just saying, I don't think high traffic can be to blame for all of the downtime. </blockquote>
I am going to go out on a limb and say that Keith and Alx are both more knowledgeable about what causes a site to go down... And if Keith says it is due to higher then normal traffic, I will believe him.
I am going to go out on a limb and say that Keith and Alx are both more knowledgeable about what causes a site to go down... And if Keith says it is due to higher then normal traffic, I will believe him.
Dear Alex, You are what a programmer SHOULD be like! I didn't understand any of the technical parts of that but thank you for the update! I was wondering what was going on! Do your best and don't forget to stop and get some sleep now and then! <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
<b>Quote:</b><blockquote style="padding:5px; line-height:15px; background-color: #FAFFFF; border: 1px solid #000000; font-family: georgia; font-size: 10;">I am glad that there is now an automated thing to make the site go up when it breaks down, but it has gone down at least 5 times in the past 3 hours.</blockquote>
Without the script, it might have gone down for three hours, with no comeback. One hit KO.
You were informed. I don't know of any petsites that will give you as much information on the current situation.
Again guys, I thank you personally for your patience concerning our site issue. It means the world to us, and your loyalty is what make working for YOU, the users, worth it.
Without the script, it might have gone down for three hours, with no comeback. One hit KO.
You were informed. I don't know of any petsites that will give you as much information on the current situation.
Again guys, I thank you personally for your patience concerning our site issue. It means the world to us, and your loyalty is what make working for YOU, the users, worth it.
OMG I luff you Alex!! <img src="http://images.subeta.net/smilies/6398_emoticon_heart.gif" border="0" /> ( The squirrels suck though!! <img src="http://images.subeta.net/smilies/6398_emoticon_sad.gif" border="0" /> ~
Came here to post that I think it is great and got a Mysql error....too funny lol!<p /> Good job though. Stable site = Happy subetans!!
And there it goes again. :|
I'm just saying, I don't think high traffic can be to blame for all of the downtime.
And @Miazaki - If a good company is having problems in real life, they'll inform their customers if they don't want to lose business. Sure, they don't have to - but it is the right thing to do, and yes, Alex has just done that for Subeta.
I'm just saying, I don't think high traffic can be to blame for all of the downtime.
And @Miazaki - If a good company is having problems in real life, they'll inform their customers if they don't want to lose business. Sure, they don't have to - but it is the right thing to do, and yes, Alex has just done that for Subeta.
Squirrels everywhere! thanks for making a logical, well thought out plan...and informing us. You guys do a great job. and I still want squirrel stew <img src="http://images.subeta.net/smilies/6398_emoticon_wink.gif" border="0" />
<b>Quote By collage:</b><blockquote style="padding:5px; line-height:15px; background-color: #FAFFFF; border: 1px solid #000000; font-family: georgia; font-size: 10;"> When are we actually going to be informed? : </blockquote>
No one has to inform you of diddly squat. They could just update the pets, and take the site down with no explanation. This is a service to you.
No one has to inform you of diddly squat. They could just update the pets, and take the site down with no explanation. This is a service to you.
GO KEEF!! XD
I would have thought it was obvious why the downtime was happening. Giveaway, winter break, advent calendar. December is the busiest time on Subeta. It doesn't take a genius to figure out why we always have problems now. Or perhaps it does...
Anyways, thank you for this post. Looking forward to the new Subeta when it's all done. <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
I would have thought it was obvious why the downtime was happening. Giveaway, winter break, advent calendar. December is the busiest time on Subeta. It doesn't take a genius to figure out why we always have problems now. Or perhaps it does...
Anyways, thank you for this post. Looking forward to the new Subeta when it's all done. <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
Squirrels everywhere! thanks for making a logical, well thought out plan...and informing us. You guys do a great job. and I still want squirrel stew <img src="http://images.subeta.net/smilies/6398_emoticon_wink.gif" border="0" />
Keith
STAFF
And I am trying to force myself not to respond to the rest of your comment.
<b>Quote:</b><blockquote style="padding:5px; line-height:15px; background-color: #FAFFFF; border: 1px solid #000000; font-family: georgia; font-size: 10;">I don't think that type of measure should ever have to be put in place, or needed - but it has been needed numerous times just today.</blockquote>
You're right -- it's not something that should have to be put in place. I wonder if that's why we've made this post with the plan that we're putting into motion, with the goal of 99.9% uptime -- which would mean that this measure wouldn't need to be taken anymore.
<b>Quote:</b><blockquote style="padding:5px; line-height:15px; background-color: #FAFFFF; border: 1px solid #000000; font-family: georgia; font-size: 10;">I don't think that type of measure should ever have to be put in place, or needed - but it has been needed numerous times just today.</blockquote>
You're right -- it's not something that should have to be put in place. I wonder if that's why we've made this post with the plan that we're putting into motion, with the goal of 99.9% uptime -- which would mean that this measure wouldn't need to be taken anymore.
<b>Quote By collage:</b><blockquote style="padding:5px; line-height:15px; background-color: #FAFFFF; border: 1px solid #000000; font-family: georgia; font-size: 10;"> When are we actually going to be informed? : </blockquote>
No one has to inform you of diddly squat. They could just update the pets, and take the site down with no explanation. This is a service to you.
No one has to inform you of diddly squat. They could just update the pets, and take the site down with no explanation. This is a service to you.
hehe it looks great, Carol <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
Thank you for the update! <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
Carol
STAFF
Sorry for the formatting issues. I was trying to pretty it up, and I ended up breaking it, LOL. It should be easier to read now.
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you guys work so hard to help make this site better. you deserve a plethora of thanks and appreciation.
I really appreciate these updates! Thank you. <img src="http://images.subeta.net/smilies/6398_emoticon_heart.gif" border="0" /> I'm really excited to have the new wardrobe and to see Subeta continue to grow and change in the coming year!
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Happy new year, and thanks for the updates! It's always nice to know what's going on, and if you ever need a volunteer, I'm always up for volunteer work :3 At least volunteering online is more interesting than a food bank xD
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lmfao yes the squirrels have been running rampant today, its good to know it's all part of the big plan. thanks for keeping us informed.
YES! You guys are awesome! I've been waiting for this!
-smush-
I love you Subeta staff! And I hope we can reach our goal of 99.9%!
Good luck to Alex, Keith, and everyone else who's working on this!
-smush-
I love you Subeta staff! And I hope we can reach our goal of 99.9%!
Good luck to Alex, Keith, and everyone else who's working on this!
awww, thanks so much for working out the kinks for us!!! good luck <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
Thanks very much Alex. Sub is a terrific site...and i would presume a lot of the downtime of late has been because of the great numbers of people loving the joint! Its usually when we hit the 1100 mark of members online that Sub starts to sink. IT IS just a matter of being patient and trying again in a minute or two!
Thanks again for the explanation.
Thanks again for the explanation.
Thanks for explaining everything to us users. <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
Happy New Year to you too!
And I would be happy to help anytime. <img src="http://images.subeta.net/smilies/6398_emoticon_wink.gif" border="0" />
Happy New Year to you too!
And I would be happy to help anytime. <img src="http://images.subeta.net/smilies/6398_emoticon_wink.gif" border="0" />
Keith
STAFF
<b>Quote:</b><blockquote style="padding:5px; line-height:15px; background-color: #FAFFFF; border: 1px solid #000000; font-family: georgia; font-size: 10;">
Honestly, I understand that there are problems with the site but the continuous downtime recently started up within the last month - which means that something you guys did within the last month screwed up the code and is making this downtime occur.</blockquote>
Or... the month of December when everyone is off school is a high-traffic month, that we get more users coming on than we're used to?
NO, WAIT. LOGIC. THAT CAN'T BE IT.
IT'S SOMETHING WE DID.
What <strong>do you call this post?</strong>. This is addressing it. We waited until we had information, and a plan. If you want a post when something happens in the future, sure. I'll make a one line news post that says "Sorry we're having a lot of time <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" /> Not sure what's going on <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />".
Now we know what is wrong, and we're working on a fix already.
Honestly, I understand that there are problems with the site but the continuous downtime recently started up within the last month - which means that something you guys did within the last month screwed up the code and is making this downtime occur.</blockquote>
Or... the month of December when everyone is off school is a high-traffic month, that we get more users coming on than we're used to?
NO, WAIT. LOGIC. THAT CAN'T BE IT.
IT'S SOMETHING WE DID.
What <strong>do you call this post?</strong>. This is addressing it. We waited until we had information, and a plan. If you want a post when something happens in the future, sure. I'll make a one line news post that says "Sorry we're having a lot of time <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" /> Not sure what's going on <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />".
Now we know what is wrong, and we're working on a fix already.
eeeek! Help me I'm lost in the words! -HIGHLY dyslexic-
XD Good luck and yay? I just thought it was funny as hell that the site started acting up during an event. I say the boxes should be a bit easier to find due to the site messing up instead of finding 1 in like.. every 4 hours.
XD Good luck and yay? I just thought it was funny as hell that the site started acting up during an event. I say the boxes should be a bit easier to find due to the site messing up instead of finding 1 in like.. every 4 hours.
Whoa. o: Thanks for telling us.
And I would help with the testing, if anyone can, not just GAs. |D
And I would help with the testing, if anyone can, not just GAs. |D
Anyways thank you for this update that doesn't really tell us anything about the recent downtime - and happy new year to you too. :
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Yay! <img src="http://images.subeta.net/smilies/6398_emoticon_happy.gif" border="0" /> I just want to say thanks for being so great guys! We really appreciate you working so hard! Subeta is such a fantastic site and the wonderful staff contributes SO much to that. We love you guys!
And happy new year to you too!
And happy new year to you too!
You're awesome. Thanks so much for your hard work and energy! <img src="http://images.subeta.net/smilies/6398_emoticon_heart.gif" border="0" />
Honestly, I understand that there are problems with the site but the continuous downtime recently started up within the last month - which means that something you guys did within the last month screwed up the code and is making this downtime occur.
I am glad that there is now an automated thing to make the site go up when it breaks down, but it has gone down at least 5 times in the past 3 hours. I don't think that type of measure should ever have to be put in place, or needed - but it has been needed numerous times just today.
What I want to know is why hasn't anything been said about the recent downtime and why are we just left guessing about all of it? No one has officially told us anything in the news - keith has said a few minor things in the forums (which I'd like to point out not even everyone that actually visits the forums sees what he posts) and I'm sure I am not the only one who is sick and tired of it.
When are we actually going to be informed? :
I am glad that there is now an automated thing to make the site go up when it breaks down, but it has gone down at least 5 times in the past 3 hours. I don't think that type of measure should ever have to be put in place, or needed - but it has been needed numerous times just today.
What I want to know is why hasn't anything been said about the recent downtime and why are we just left guessing about all of it? No one has officially told us anything in the news - keith has said a few minor things in the forums (which I'd like to point out not even everyone that actually visits the forums sees what he posts) and I'm sure I am not the only one who is sick and tired of it.
When are we actually going to be informed? :
Thank you so much, this sounds good =]
I'm certainly willing to help with anything I can <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
I'm certainly willing to help with anything I can <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
Thank you so much for letting us know what was happening. hugs Makes me feel better for just patiently waiting about 2 minutes each time it's gone down last few days. <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
If you do need volunteers, I'm in for helping test things. I've got different computers running different OS even if that would help. <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
If you do need volunteers, I'm in for helping test things. I've got different computers running different OS even if that would help. <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
Sounds great, and the downtimes really are getting better, no matter what people say.
One thing I'd like to add it, maybe we could do something about the forums? Dx It's kind of iffy the way they're set up, and I'm not asking you to conform to the way other sites *cough*gaia*cough* do it, but right now the format just seems like it's a small part of the site nobody really cares about, and we all know that the forums are pretty important indeed.
One thing I'd like to add it, maybe we could do something about the forums? Dx It's kind of iffy the way they're set up, and I'm not asking you to conform to the way other sites *cough*gaia*cough* do it, but right now the format just seems like it's a small part of the site nobody really cares about, and we all know that the forums are pretty important indeed.
That you for the explaination. I look forward to it since it is apparent that the 'Automatic recovery from SQL lockups' part is working nicely. Keep up the wonderful work!
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Thanks for the update Alex. This should help tensions die down a bit, which is deserved. I'm sure you're all working very hard behind the scenes. Be sure to let us know when you need some volenteers.
<img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" /> thanks for explaihomeboy it for us, good luck! <img src="http://images.subeta.net/smilies/6398_emoticon_wink.gif" border="0" />
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Crap this is a long post. Kudos to you Alex for making it, and thanks for the in-depth explanation. ^^
i can't say how much the heads up is appreciated! another site i used to play on treated us like mushrooms! (In the dark and fed alot of shit!)
Thanks for explaining everything <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
Good luck, and thanks for everything you've done so far! <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
Cheers alx <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" /> Thanks for the really informative news post, and hope you succeed in reaching the DEC 31st target.
Cool. <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" /> Thanks for explaining it for us, lol. <img src="http://images.subeta.net/smilies/smiley_sadface.gif" border="0" /> Big paragraph though.
Awesome, good luck with everything Alex! I actually scared myself and understood some of what you said haha <img src="http://images.subeta.net/smilies/6398_emoticon_wink.gif" border="0" />
I'd love to help out with anything... <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
Thank you for taking time to explain this to us so well once again <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
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Oooh i want to volunteer myself to help LD