Downtime Post-Mortem

Bat Spooper
Hello everyone! Subeta.net experienced a site-wide outage that began around 2:00 AM last night. The error was identified and has now been resolved. Our database had filled up - which caused a partial database outage, impacting all parts of the site. We have now significantly increased the disk space available, and have added additional alerting for this case in the future.

Taking this into account, Morostide will be extended until November 2nd, 11:59 PM. The battle challengers will also remain available until then, giving you a little extra time to tackle them! Thank you for your patience with this unforeseen issue, and we hope you still have a fun and spooky Morostide!
User Avatar: 744

Posted by SubetaTeam

10/30/20 12:58 pm Leave Comment

gemajgall @ 11/1/20 10:13 am

Woo, just got Halloeve, the last familiar I needed. Thanks for the extension.
0

Lighthouse @ 11/1/20 6:34 am

I've been patiently waiting for the quest giver :(
3

Chef @ 11/1/20 2:50 am

I missed Morostide this year. 😢I’ve been in the hospital all month (not covid!), mostly ICU, and didn’t even think about it until today.
1

Hunger @ 10/31/20 8:51 pm

Thanks for the extension!
I will miss out tomorrow, just found out our internet provider will be fixing something, hopefully that won't be all day...
With any luck our internet will work properly afterwards *crosses fingers*
1

Starmates @ 10/31/20 5:57 pm

Later during Morostide, a special quest giver will be giving out old Morostide restockables. Keep an eye out for the news post about it!
10/18/20 4:40 pm 160 Comments

For those wondering if they were crazy! I saw someone comment about that and I went back to see and yep that was stated...Might be a bit too late for it? lol :)
2

thercery @ 10/31/20 11:28 am

I'm a bit late here, but thank you! I was one of the few (it seems) that was able to dip into the site here and there and wasn't aware of the extent of the issue. Again, I'm so heartened by how you work with and for the users, you're more than generous!
0

sweetvalentine @ 10/31/20 2:07 am

Thank you for all of your hard work!!
0

Skolletta @ 10/31/20 1:56 am

Thanks for the extension and your efforts to bring the site back up! I was really disappointed that the site went down for my whole afternoon/evening. Glad there will be more Morostide to come. c:
0

Sphynx64 @ 10/31/20 1:11 am

You guys are awesome. Every time there is a hitch like this, you extend the holiday for 1 or 2 days MORE than the problem lasted. I appreciate all of you!!! Thank you!!
0

Cerredwyn @ 10/31/20 12:15 am

Thanks for extending the holiday!! My pets are all fairly low stats but I DID want to get a chance to battle the easy ones!! Also, I'm looking forward to the surprises of the next couple days!! :)
0

Kellijuana @ 10/31/20 12:13 am

Thanks staff ^_^
0

Julie @ 10/30/20 9:53 pm

Cool. Thanks Subeta team.
0

Silverfox @ 10/30/20 9:38 pm

Yay, thanks for the extension! Due to my time zone, 2 am is when I do the most playing! XD
0

Knives @ 10/30/20 9:10 pm

@TeaTales Per Bug's comment, you're correct. :)
0

gemajgall @ 10/30/20 9:02 pm

Thanks for the extension. I hope that gives me enough time to get Halloweve, the last familiar I need!
0

TeaTales @ 10/30/20 8:56 pm

@Knives But I understood from that comment that i would have to wait till tomorrow to send a ticket?
0

Knives @ 10/30/20 8:03 pm

@TeaTales Someone below stated that you can open a ticket and they will restore your BH streak~♥️
1

CassieFenix @ 10/30/20 7:41 pm

@Bug

It seems like something has gone wrong with the ToTing link or just going to people's homes. For me, it started about 6:35 PM CST.
1

FCoD @ 10/30/20 7:40 pm

Thanks, staff!
0

TheCryptKeeper @ 10/30/20 7:40 pm

Also getting error for trick or treating.
Thank you.
1

Truffula @ 10/30/20 7:40 pm

same for me as Jamileigh, I can't trick or treat, or look at anyone's profile either.
1

bluetaz01 @ 10/30/20 7:39 pm

I am getting this error when I try to trick or treat: Parse error: syntax error, unexpected end of file in /home/forge/subeta.net/src/profile.php on line 1168
1

Skimbleshanks @ 10/30/20 7:39 pm

trick or treating isn't working for me either :(
1

Jamileigh17 @ 10/30/20 7:36 pm

Thank you! Heads up, just over the last ~5 minutes or so, getting "Parse error: syntax error, unexpected end of file in /home/forge/subeta.net/src/profile.php on line 1168" when I try to do any form of trick or treating
4

Julia @ 10/30/20 7:14 pm

Thanks for working so hard to get things working again. :heart: And thank you for extending Morostide!
0

Krisalyss @ 10/30/20 7:12 pm

Are they still going to release the special quest giver that was mentioned a couple weeks ago?
7

Lisa @ 10/30/20 7:01 pm

Database nope'd out lol
0

amethyst227 @ 10/30/20 6:59 pm

Thank you for all you guys do!!!
0

operationivy @ 10/30/20 6:56 pm

Those things happen from time to time in our modern times. and it does not bother me one bit. Glad it has been fixed already and thank you staff for fixing it in such a timely manner.
0

TeaTales @ 10/30/20 6:34 pm

I know I was in the bathhouse yesterday as it was my 51th day streak ( and I have made a habit of going to bathhouse first thing when logging in, when getting on my laptop as well as going to it before heading to bed )... logging in today.... it said it was my first day visiting the bathhouse T_T
2

Sefyra @ 10/30/20 5:39 pm

Dude, I kept my 71 day bathhouse streak, that's all I really care about *phew*
5

SueaPeek @ 10/30/20 5:37 pm

Also, was there something about a quest giver and Morostide items? Did I miss that?
1

Hug @ 10/30/20 5:25 pm

Thank you, staff! :)
0

RunningWild @ 10/30/20 5:19 pm

Thank you so much for the extension! Was being very busy with RL things so this really helps! :)
Happy Morostide!
3

skydreamer @ 10/30/20 5:16 pm

I'm so glad for the news post about this! When it went down, I didn't see any sort of error message or anything. Just a blank white webpage. I asked @Eitleoidhme about if she could get on, and she said that it was just a white page with a pumpkin (like, what..?). :P @calie was asleep and missed all the fun. Hehe!

:) Thank you for getting it back up! <3
0

Narshe @ 10/30/20 5:14 pm

Thank you for the extension and the work on subeta.
1

Starmates @ 10/30/20 5:12 pm

Thank you kindly staff for the extension! I was trying to battle last night and was like great moro is ending lol so we appreciate the extra time :D

May I please ask for 5 minute cool downs for all trick or treating? PLEASE? :D I've been doing the random mainly the whole event so I could have the quicker time but there's quite a few books I need for my pets from certain months and I'd love to be able to trick or treat 5 minutes and try to go for missing books/wearables :) (it would be a fabulous treat) :D hehe! thank you :D
2

Virus @ 10/30/20 5:07 pm

My bathhouse streak reset but ikamuradeekanox still says I already picked a fruit, and dara still wants me tomcoke by later to bond with my minion. X:
1

jukebox @ 10/30/20 4:38 pm

Yeah I'm happy I'm able to log in normally again, I was already wondering what happened because I didn't find a post but I knew my morning is midnight for you guys. Well, thanks for the extension even though I won't be online during most of the days, but I appreciate the gesture.
0

Caliban @ 10/30/20 4:34 pm

Thank you! <3
0

Delirium @ 10/30/20 4:31 pm

omg autopricer doesn't take forever now *u*
0

Umbrella @ 10/30/20 4:27 pm

Excellent. Now Día de Muertos can be part of Morostide. :D
3

Bug @ 10/30/20 4:10 pm STAFF

@MagnusTheRed No, but thanks for asking so we can clarify! We increased the disk space by upgrading the database servers to have more disk space overal - significantly more. So nothing was deleted, we just upgraded our infrastructure so it can meet our data's needs :)
5

Starfleet @ 10/30/20 4:06 pm

I was wondering what happened. Yet is it down for everyone said it was just me. LIES. Glad you're back up.
1

Isilven @ 10/30/20 3:50 pm

Staff: No we will not be extending Morostide this year.

Subeta Servers: bet lol
12

Straywillow @ 10/30/20 3:34 pm

One of the major reasons I love this game is the free information all give to the players.... You are great and thanks for the update!
2

Ice @ 10/30/20 3:17 pm

Thanks!
0

Phoenvix @ 10/30/20 2:53 pm

Yay, thank you for the extension!!! Now everyone who can, needs to go batter Rouland for taking the site down. Teach him to mess with our ToT'ing!
0

pink_dolphin @ 10/30/20 2:50 pm

Thanks for the extension!
0

moonstarr @ 10/30/20 2:32 pm

I wondered what happened. I think the person who said Rouland took the site down is on to something....hehehehe
0

Goblin @ 10/30/20 2:32 pm

Glad it's back up, but I was pretty shocked at the Terracoon message that said programmers actually sleep :P lol
2

Knives @ 10/30/20 2:24 pm

Thank you so much for extension, y'all are too kind!~♥️
0

ViretyEnten @ 10/30/20 2:09 pm

Thank you for 16 years of hard work!
0

Snuggle @ 10/30/20 1:55 pm

Thanks for the extension. I was so sad to see the site was down this morning, I love doing my quests before work.

And then... the work internet was out. Go figure. What a day. 😓
0

CastlesInTheSky @ 10/30/20 1:54 pm

Are y'all talking bout the Wait time for the Pumpkin patch? or ToT?
For ToT, If you go through the Random ToT link its only ever a 5 min wait. Which is better than going to a specific persons.
That's if you didnt know.
2

Galaxia @ 10/30/20 1:43 pm STAFF

Just beat Rouland for the 5th time, with only 11 HP left. Phew.
4

Targaryen @ 10/30/20 1:43 pm

Rouland took the site down so I know he is powerful! Thank you for the extension!
4

Tamino @ 10/30/20 1:42 pm

Woohoo!
0

Foolkillersfancy @ 10/30/20 1:40 pm

Thanks for the hard work and also for the extension staff!! <3
0

lull @ 10/30/20 1:38 pm

Thank you staff ^_^
0

Ziva @ 10/30/20 1:38 pm

This really sucked, because it was the only day I had off to work on the challengers :(
0

MagnusTheRed @ 10/30/20 1:34 pm

Does running out of disk space mean something had to be deleted to make room?
3

Sneaky @ 10/30/20 1:33 pm

Thanks for the bathhouse info, I managed to visit this morning before the site stopped working, but I know that not everyone did.
0

Amber @ 10/30/20 1:32 pm STAFF

Regarding shorten times - I'll have a news post later for that :)
2

Lighthouse @ 10/30/20 1:31 pm

Thank you so much for the extension! and for working so hard to get it up -hugs-
1

Snowflake @ 10/30/20 1:29 pm

Thank you guys for all your hard work! :D
0

just2b @ 10/30/20 1:29 pm

Thanks for the extension! You rock!
0

Nebet @ 10/30/20 1:26 pm

Thank you; I'm glad the site is back!
0

Bug @ 10/30/20 1:25 pm STAFF

@Marlboro Thanks for the reminder. The downtime did not affect yesterday's Bathhouse visits, and you still have the rest of the day to visit for today. Anyone who wasn't able to make it today due to the error may file a ticket tomorrow to have their streak restored.
7

Beowulf @ 10/30/20 1:25 pm

Thank you!
0

Kotoori @ 10/30/20 1:23 pm

Thanks for the hard work!
0

Silvermist25 @ 10/30/20 1:21 pm

yay!! thank you for the extension <3
0

Battle @ 10/30/20 1:19 pm

Wooo! Thank you for extending <3. I needed these extra days.
1

starfish @ 10/30/20 1:18 pm

Thanks! Will that day will have the shortened times now?
0

StarShadow @ 10/30/20 1:18 pm

Thank you. Will the wait times still be short tomorrow on Halloween and then back to regular the next day?
1

TheIntrovert @ 10/30/20 1:15 pm

Thanks for the extension and really, we went most of Morostide without an issue so hey, I have to chalk this up in the win column. :ghost:
3

Skrett @ 10/30/20 1:14 pm

Thank you!
0

Marlboro @ 10/30/20 1:11 pm

Don't forget the Bathhouse
4

MarchOnOff @ 10/30/20 1:10 pm

Glad is up. Screwed my last day of GA again, but yeah, thanks...
0

Bunny20 @ 10/30/20 1:08 pm

Thank you for the extra time!
0

turbid @ 10/30/20 1:08 pm

Oh cool Morostide on my birthday~

Thank you guys :)
0

CastlesInTheSky @ 10/30/20 1:08 pm

I was hoping to get a 6 month Gold medal. Pffffffffffffffffffft
I guess a 2 day extension is suffice :D
2

Butterflies @ 10/30/20 1:06 pm

Ok ok I trust you *just too excited lol*
0

Amber @ 10/30/20 1:05 pm STAFF

@Butterflies The quest items are still going to happen, we have things planned. :) You'll just have to see it play out!
4

Taviljia @ 10/30/20 1:04 pm

Thank you for the extension and your hard work! <3 Happy Morostide!
0

Yugyeom @ 10/30/20 1:04 pm

Thank you for all your hard work! :)
0

Muerte @ 10/30/20 1:04 pm

I can't believe I filled the database up with poop jokes, sorry everyone.
9

Luck @ 10/30/20 1:02 pm

Thank you for explaining what was going on both on the downtime page and in a news post afterwards!
4

Bokuto @ 10/30/20 1:02 pm

as always, thank you for your hard work <3
2

METROID @ 10/30/20 1:02 pm

Oh there it goes, nvm. I'm just glad it was what sounds like an easy fix. ^^
0

BoaConstrictor @ 10/30/20 1:01 pm

Thanks a million for extending!
I got up extra early this morning to get battling etc. done before having to leave home and after 2 clicks Subeta was gone!
0

Sneaky @ 10/30/20 1:01 pm

I was so panicked this morning when I thought it was something on my end, I was relieved to know that it wasn't just me. And I was expecting it to be extended to 1st November, so the extra day is a nice surprise.
2

Saturnine @ 10/30/20 1:01 pm

For a 2 week event, the site was down for 12 hours, and not even at the beginning of the event.

That's much better than recent years, even much better than Masquarade earlier this year. So, kudos!

(I hope we can get the makeup kits today)
17

Victoria @ 10/30/20 1:01 pm

Thank you so much for the fix and the extension :) Happy Morostide!
0

Lucifer @ 10/30/20 1:00 pm

i called rouland a twink so he destroyed the entire site. sorry guys :pensive:
27

MatrixedAgain @ 10/30/20 1:00 pm

Thank you for the update and the Morostide extension!
0

Merida @ 10/30/20 1:00 pm

Thank you!!
0

Butterflies @ 10/30/20 1:00 pm

Thanks for getting it back up. Only a few days left and still no retired items from a quest giver as promised though :( Was really looking forward to this aspect of morostide
4

Laurey @ 10/30/20 1:00 pm

Thank you for working hard to bring the site back! And for the extension, how nice of you :)

It's been a great event this year! Hardly any issues really, except for this, which is pretty good considering previous years lol.

Love you staff <3
6

METROID @ 10/30/20 1:00 pm

Poppet, are we the only two users online ya think? :o
0

METROID @ 10/30/20 12:59 pm

Thank you for all your hard work!
0

poppet @ 10/30/20 12:59 pm

Thank you for the extension! :jack_o_lantern:
10

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