Cash Shop: Stripe

If you purchased cash shop credits with Stripe last night and you are still waiting on your order, please make a new ticket and we will help you as soon as possible.

Posted by Keith

11/24/12 12:55 pm Leave Comment

Load this on 🆕 Kumos site

Ikaro

I've been waiting for about 27 and a half hours...

Radi0rulz

That's awesome @Sahi I'm still waiting....been about 8 hours now. :( I hope I get my credits soon. I have stuff to buy. :)

Sahi

Just want to say a thanks to the staff for dealing most effectively with my ticket, and putting an extra 500 csc in my account for the wait of over 12 hours.
This site has fantastic customer service as always.

Radi0rulz

I've been waiting about 6 hours now. Should I go ahead and submit a ticket as well?

ATrueHeart

I just got a reply from my first ticket. I don't think I should make another???

Maleficent

My ticket was answered :0) Make sure you put the Cardholders name you used in your ticket. I forgot to do that just copied the other info. If you did not they will ask for it.

I really appreciate and was not expecting the bonus for my patience. Thank you Subeta! Often reminded why I love this site :D

SlayerWolf

Thanks for posting yourself there are some glitches with new method

MarchOnOff

Tipical. So glad I waited. Thinking to wait some more...

Snape

Ooh nevermind, it literally just came through :)

Snape

How long should we be waiting for the credits to appear? :)

Tetsune

I didn't use Stripe last night, but I used Paypal and I still haven't received my credits, but I sent in a ticket already.
I hope mine gets resolved as well.

Natasha

Should we still be making a ticket if we ordered this morning and not last night? or give it some more time?

Nightfeathers

Made one just before this showed up. Hopefully things can get fixed a bit easier this way. :)

KEN

Thank goodness. Still waiting for my ticket to be picked up. :(

twocents

Thank you for addressing, Keith!

Littletwinstars: It would likely be best to respond to your current ticket, or else you'll have multiple UAs assigned to your one problem. :)

Keith STAFF

If you've already made a ticket just wait for a reply to that one :D The UAs now have a procedure for dealing with this issue and should answer them much quicker now :D

Toy

And if we've already made a ticket, should we make a new one or reply to that?

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