We are testing out a new Ticket System, for answering user problems :D Instead of heading to the help page and sMailing a user admin, you'll now fill out a ticket and get help from someone online :)
There are categories for just about anything, when you try to create a ticket, so just choose one and try to be as clear as possible.
This should help cut down on the work of the UAs (Since a lot of people sMail every single one, and when they try to help they realize that someone else is helping) and it helps keep everything in one area. If a UA is having trouble, they can simply transfer the entire ticket to another UA (or a higher staff member, myself included) to help the user out.
This is not a place to report bugs, this is still where you do that. :D
Posted by Keith
User not found:
Fantastic! Great idea... now if only I had an need to test it.*L*
Why not make it so that other users can also help with the tickets?
That way, it'll cut down even more of the questions that are asked to the UA's...if that makes sense.
That way, it'll cut down even more of the questions that are asked to the UA's...if that makes sense.
This seems like a really good idea <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
No Seerow, this is where you will submit your problems that you would normally bring to a UA. A UA will take care of it and then close the ticket. This way you dont have to play roulette, trying to find a UA who's online and can take care of your problem. <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
It seems to work better than having to sit and click random UAs and see which one (if any) are around lol.
Keith
STAFF
Seerow - this will be the <strong>required</strong> method of getting help from a UA from this point forward, which is why I think it'll be used.
All staff are notified when there is a new ticket, so it should be answered pretty quickly. (And that resolves the sending one to every staff member you think is online problem)
All staff are notified when there is a new ticket, so it should be answered pretty quickly. (And that resolves the sending one to every staff member you think is online problem)
AMZ had something like that, before it died <img src="http://images.subeta.net/smilies/6398_emoticon_shocked.gif" border="0" />
Good idea <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
Good idea <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
Dill
STAFF
Online UAs are notified. <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
So will this be like say the Suggestions part of the site where this is just a list mile long of user issues, or will a UA who's on the site at the time get a notice or something that a ticket has been submitted?
I think I like the idea in concept, I just don't want it to be something like the Suggestions part of the site that (I don't think anyway) many people visit <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
I think I like the idea in concept, I just don't want it to be something like the Suggestions part of the site that (I don't think anyway) many people visit <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
Looks nice, hope it'll work <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />