Server issues clearing up

You should be able to see your avatars now! Other wardrobe and New Subeta features should also be working, such as submitting CWs.

Autopricer has also been reset, so please give it another try if you already used it today. If you used the super autopricer and got errors today or within the last few days, please file a ticket for CSC reimbursement and include all dates you need handled.

Tree display may still be having issues, we are working on that still. We are also monitoring and investigating and will update as we get it, stay tuned for more news!

Posted by Galaxia

12/5/21 2:18 pm Leave Comment

Magica @ 12/9/21 9:23 pm

Why are y'all using the Pulse tribute item to talk about server problems??

1

Haunted @ 12/8/21 4:55 pm

I still can't get forums to load and I have no idea what to do about it. I can't post to forums, obviously, and whenever I try to log-in to new Subeta it just keeps loading without logging-in. Anybody have any advice? I tried reading through the staff-updates but I can't seem to find any solutions.

This is super bumming me out because I can't participate in any Melody gifting threads and it's one of my favorite events of the year.

0

teacup132 @ 12/6/21 10:08 pm

The trees are loading for me & I was able to decorate. Thank you :heart:

0

Ginseng @ 12/6/21 12:36 pm

Thanks for your hard work, but it feels a bit insensitive to use the Candle of Unity item as decoration for a post about a server outage when it’s actually a tribute item for the Pulse Nightclub shooting.

But maybe that’s just me.

6

splendabae @ 12/6/21 11:53 am

struggled a little with new subeta but i finally got the forums to load!

0

splendabae @ 12/6/21 11:02 am

i can see avis and trees but some item previews don’t load. also i haven’t been able to access the forums at all.

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Alleigh @ 12/6/21 7:50 am

Thank you for all your hard work over these Holidays!!

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goodboy @ 12/6/21 7:13 am

thanks so much for fixing it!

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Talon @ 12/6/21 2:51 am

After the server maintenance, I suddenly had a ton of items in my inventory, items I turned in for quests. Should I put in a ticket?

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MasterSir @ 12/5/21 11:24 pm

I was able to access my wardrobe and put on my Lumi HA! YES! It looks like it finally registered my blank tree, but I can't decorate it yet. At least I have a tree up now! I can wait to decorate. I haven't decorated my real life tree yet either, lol. Thank you!

0

Oasis @ 12/5/21 10:07 pm

Thank you for fixing this issue ☺️

1

Eitleoidhme @ 12/5/21 9:02 pm

Thank you so much!

1

LadyMeridius @ 12/5/21 8:46 pm

The forums are back a no go for me. I do not want to keep clearing my cache and cookies everytime, so Im hoping this gets resolved soon

1

Rakumel @ 12/5/21 8:40 pm

Thank ye kindly Subeta staff, much appreciated! :D

1

FamiliarAlien @ 12/5/21 8:18 pm

Awesome! Thanks for the update

1

Daydream @ 12/5/21 6:55 pm

thankl you for all your hard work!

1

Delphi @ 12/5/21 6:33 pm

I was able to log into new subeta and can view and load the forums but it is still not letting me post a topic. It ate my topic but still pinged the groups I tagged x.x

0

Tiobe @ 12/5/21 4:45 pm

Thank you! ❤️

1

StarShadow @ 12/5/21 4:27 pm

Yes, it looks like the autopricer worked. Thank you! :D

2

MarchOnOff @ 12/5/21 4:26 pm

:thumbsup: :)

1

Diana @ 12/5/21 4:25 pm

Thank you!!

1

Hunger @ 12/5/21 4:13 pm

Thanks for the update!

1

Foolkillersfancy @ 12/5/21 4:09 pm

THANKS SO MUCH!!

1

PeachGoblin @ 12/5/21 3:32 pm

Thank you for the updates! :)

2

terrerio35 @ 12/5/21 3:08 pm

I think I'm supposed to have gold account, but I don't right now. I think they might be affected, too. I first noticed when I couldn't see some items, then found that I'm not in the '250 items' zone anymore.
I'll check my current records, and then post a ticket later if needed. Hope everything is fixed soon!

0

far @ 12/5/21 2:55 pm

Thank you for the update.
It's appreciated.

1

bunny @ 12/5/21 2:54 pm

Thank you for mentioning trees because i was still trying to clear everything over and over again.

2

LinkinWings @ 12/5/21 2:51 pm

Thanks for the update!

1

Axolotl @ 12/5/21 2:47 pm

Thank you for the update! :)

1

youngexplorer @ 12/5/21 2:45 pm

Thank you for all your hard work and for the update
Semper Fi Subeta!!!

1

Lypsyl @ 12/5/21 2:41 pm

Thank you! HAs are back :D. Achievement page is back and I have the correct count for Melody items, yay!

1

Galaxia @ 12/5/21 2:35 pm STAFF

@Luck
Please file a ticket and include as much description as possible, especially a screenshot if possible!

0

stjarne @ 12/5/21 2:35 pm

thank you so much for your guys hard work trying to get everything back up and running smoothly <3

1

Tammynoneed20 @ 12/5/21 2:31 pm

Thank you for all your hard work and for the update
Happy Lumi everyone!

1

Tribble @ 12/5/21 2:29 pm

Hooray

1

Ann @ 12/5/21 2:25 pm

Thank you! :heart:

1

Senti @ 12/5/21 2:23 pm

Yay!!!! My shop priced! Thank you!!! :)

1

Luck @ 12/5/21 2:20 pm

Sooo... is it normal to be logged into new subeta as completely different, random users? Or should I make a ticket?

0

TheIntrovert @ 12/5/21 2:19 pm

Yay! And thank you for the update.

1

BoaConstrictor @ 12/5/21 2:19 pm

Thanks for updating.
And, yeah, I can see my avatar again!

1

That_One_Elf @ 12/5/21 2:19 pm

Thank you so much <3

1

Tartelette @ 12/5/21 2:19 pm

Thanks for the updates!

1

boy @ 12/5/21 2:19 pm

*changes my avatar the millisecond the wardrobe is back*
thanks for all the hard work from all the team~

1

lull @ 12/5/21 2:19 pm

I second that thank you

1

Taurus @ 12/5/21 2:19 pm

Thank you for that

2

Ice @ 12/5/21 2:18 pm

Thanks for the update!

3