A Very Unfortunate Downtime
Happy Luminaire to all timezones! For those of you that checked Subeta earlier today, you may have noticed an issue in the way that Luminaire presents went out. Unfortunately, an incorrect script was used to process the many gifts given by generous Subetans, and they were given out via the (much oudated) "stocking” method for many users. This caused an influx of sidebar events rather than the (much preferred) method of seeing your gifts gathered on one page. More importantly, and more detrimentally, it caused some gifts to go out more than once - a big problem for things like Custom Wearables or CSC cards!
We've spent the last few hours trying to figure out the best route to take. We considered manually deleting items, but we couldn't be certain which items were legitimately sent in multiples. We were looking at doing a rollback, but it's about the worst day of the year for that, (not that there's EVER a good time for a rollback) and wasn't possible to set up until tomorrow, meaning the site may have been offline for up to 48 hours. We obviously didn't want this to happen - not at a time of year where you want to be well-wishing your friends on the site!
So we've come to this: we trust you guys, and we don't think it's fair for you to lose any effort you've put into the site because of a mistake on our end. So we're asking you this: to please delete the items you may have received via the "stocking events". (HERE is a handy link to your events page in case you want to keep track of what you received)We ask you to take some time to enjoy the holiday while we work on our end to resolve this as quickly as we can. We will be updating you as soon as possible (this could mean it might take a few days) with the link to the Trees so you can open your gifts properly. This is a special time of year for everybody - including the staff - and getting things like this resolved is a lot more difficult for us.
If you did not receive any stocking related events, you’re in the clear and don’t have to worry about deleting any items. You’ll just have to wait for the trees to open, which we will make a separate news post about!
Please accept our apologies for any inconvenience or upset caused, and as a goodwill gesture, you can now get a 1 Week Gold Account Medal via the free gift. We are also giving each user 250csc (added to your on-hand credits), putting a few extra gifts under the tree, and until Monday ALL quests are weekend quests.
Happy Luminaire, thank you for continuing to support Subeta, and here's to a slightly less chaotic New Year!
Posted by SubetaTeam
dragonrider88
@kbbob Thanks, I hope you're right! fingers crossed :)
@dragonrider88
I am pretty sure that is part of the things they will work on fixing. it isn't anything to worry about. I believe this happened to anyone who had their stockings open.
I am pretty sure that is part of the things they will work on fixing. it isn't anything to worry about. I believe this happened to anyone who had their stockings open.
@Predator
In all honestly I am sure we've all done that before: Said things out of the heat of the moment out of anger, surprise, or whatever. I know I've done that plenty of time. It's just the things you said sounded really rude and it made you seem very ungrateful. Mistakes happen all the time, some of them can't be avoided and the team didn't have to give us anything. They could have just said "Sorry for the mistake." and that could have been it, but they were nice enough to give us a 1 week GA plus 250 csc; that was a very nice thing to do and when you said it wasn't enough...that just sounds greedy and ungrateful, that's my personal opinion.
However, even though some of us were upset at what you said. I do not think it's fair for people to harass you via the gift center. That's very childish and immature and they should get a warning or reported for that because that's against the rules.
Even though I was upset with you for what you said, I'm not the kind of girl to hold a grudge over little things, so I hope you have a great New Years!
In all honestly I am sure we've all done that before: Said things out of the heat of the moment out of anger, surprise, or whatever. I know I've done that plenty of time. It's just the things you said sounded really rude and it made you seem very ungrateful. Mistakes happen all the time, some of them can't be avoided and the team didn't have to give us anything. They could have just said "Sorry for the mistake." and that could have been it, but they were nice enough to give us a 1 week GA plus 250 csc; that was a very nice thing to do and when you said it wasn't enough...that just sounds greedy and ungrateful, that's my personal opinion.
However, even though some of us were upset at what you said. I do not think it's fair for people to harass you via the gift center. That's very childish and immature and they should get a warning or reported for that because that's against the rules.
Even though I was upset with you for what you said, I'm not the kind of girl to hold a grudge over little things, so I hope you have a great New Years!
@Amber
with a million comments to wade through(not to mention half of them are drama) I did not see anyone post this fact:
Someone brought to my attention that the gifts they gave me are now GONE off their list of gifts given. I was one of the ones that got the events and deleted everything. Since this has come to light, others have looked and said that I no longer am on their lists either :( I am hoping that this is part of what's being worked on... yes? Sorry to bother you. I'm sure you're busy trying to figure this all out. I'm just trying really hard not to have a mini stroke LOL!
with a million comments to wade through(not to mention half of them are drama) I did not see anyone post this fact:
Someone brought to my attention that the gifts they gave me are now GONE off their list of gifts given. I was one of the ones that got the events and deleted everything. Since this has come to light, others have looked and said that I no longer am on their lists either :( I am hoping that this is part of what's being worked on... yes? Sorry to bother you. I'm sure you're busy trying to figure this all out. I'm just trying really hard not to have a mini stroke LOL!
@kitten If Predator did not delete their items, with all of the drama and whatnot riled up by them posting in the news + continued drama with other users, the staff will know (one who causes drama cannot expect to go unnoticed) and Predator will be frozen. You don't need to beleaguer/hound at them, your initial pointfeelings become moot. Time will tell. I am not necessarily defending Predator, but it might be best for you to block them and enjoy the rest of your holidays without someone you clearly disagree with putting a damper on it.
@Predator Hey, with all that's said and done, I'm just curious... did you delete those items?
Oooh didn't know about that Events link! That'll be VERY handy for when I come back from being gone a while and have hundreds of events to sort through~
And thank you guys for working so hard and being considerate of everyone! Happy Holidays!
And thank you guys for working so hard and being considerate of everyone! Happy Holidays!
Thank you, Subeta staff, for working so hard for us. I know you guys are probably busy with holiday stuff too. Thanks for taking the time to work everything out for your users. The extra gifts are also really sweet and appreciated! Happy Holidays to everyone. C:
i've received an item overnight which i'm not sure if i should delete or not because i'm not sure what these stocking events look like/say exactly (my first Lumi)...can someone enlighten me please? i'd hate to delete a gift that isn't part of the glitch D: tia!
and thanks so much for the gifts @SubetaTeam!! despite all this extra work you're doing, i hope you've had an amazing Luminaire, because you're amazing :D <3
and thanks so much for the gifts @SubetaTeam!! despite all this extra work you're doing, i hope you've had an amazing Luminaire, because you're amazing :D <3
@SubetaTeam Thank you SO much for working over Christmas to fix the situation. The gifts to make up for the down time were very generous! I hope each and every one of you was able to spend some time with your friends and loved ones, in the midst of taking care of us! Your hard work and dedication is greatly appreciated by most. Haters gonna hate. <3 you!
@Taters
I have not missed a day. Another person said they had the same, so I wanted to see if more people had experienced it before filing a ticket.
Thanks =)
I have not missed a day. Another person said they had the same, so I wanted to see if more people had experienced it before filing a ticket.
Thanks =)
Ya'll just stop engaging with him and the drama will stop. The more you engage the more you perpetuate the insanity!
@ladymiridius
Check your achievements, may be that you missed a day and didnt know. If not, send a ticket :)
Check your achievements, may be that you missed a day and didnt know. If not, send a ticket :)
Does anyone know if NOT getting an essence of Melody on the 25th is part of the glitch?
Thanks!
Thanks!
Thank you Staff for all your hard work with this. I can't imagine having to take time out of my Holiday celebrations to fix the coding. Thanks for the gift and I look forward to seeing what under the tree. I also love the few extra days to throw presents under the trees. ^_^
Has the question been asked/answered about some of the gifts I've given disappearing?
I know for a fact I bought a fairy wig for a friend but it's not on my gifts given section any more.
:(
I know for a fact I bought a fairy wig for a friend but it's not on my gifts given section any more.
:(
My internet got struck down by lightning on Christmas Eve and I'm riding slowly along right now as I borrow my sister's hotspot to get on here. I am very grateful that the gifting has been extended and that I have been able to get a little more before the cutoff. Subeta Team is awesome for their generosity and giving the extras of weekend quests all around plus the extra week of gold. THANK YOU!!!
>Subeta team gives away some awesome freebies (yay!)
>Someone complains that it's not enough (wut. who complains about free stuff, amirite?)
>People respond with anger (okay they weren't very polite to say what they said, but some of the reactions were pretty rude too, tbh)
>Much name calling ensues. Mostly "Scrooge" and "Grinch" (not sure how those names apply to this situation but guessing people trying to be festive with their name calling. whatever.)
>Person defends themselves with "BUT I AM SO GENEROUS!" (cool story, bro. as a generous person maybe you should think how it would feel if some of the people you give to told you "this isn't enough" when you worked so hard to give them even that much. just saying.)
>More anger (we're at the point of harassing said person. much luminaire spirit. so wow.)
TLDR Version;
>People be losing their minds over a single person expressing an opinion (albeit in a rude way) that doesn't fit the status quo.
>Some of them end up being as rude as the person they're singling out.
>Someone complains that it's not enough (wut. who complains about free stuff, amirite?)
>People respond with anger (okay they weren't very polite to say what they said, but some of the reactions were pretty rude too, tbh)
>Much name calling ensues. Mostly "Scrooge" and "Grinch" (not sure how those names apply to this situation but guessing people trying to be festive with their name calling. whatever.)
>Person defends themselves with "BUT I AM SO GENEROUS!" (cool story, bro. as a generous person maybe you should think how it would feel if some of the people you give to told you "this isn't enough" when you worked so hard to give them even that much. just saying.)
>More anger (we're at the point of harassing said person. much luminaire spirit. so wow.)
TLDR Version;
>People be losing their minds over a single person expressing an opinion (albeit in a rude way) that doesn't fit the status quo.
>Some of them end up being as rude as the person they're singling out.
Speaking as someone who had/has an ac issue during Christmas I want to THANK the Subeta team for their work. I understand the site was done for a hours and we didn't get to open our trees, but really, someone gave up time away from celebrations or just a day to themselves to work on the issue and then deal with the backlash of the users around. Good or bad staff was around to answer questions. Thank you for that. I really appreciate what you did for us and continue to work on.
man i feel super bad for subeta staff rn... imagine having to deal with your business suffering due to an unexpected issue on goddamn christmas. yikes. i really wish i could open my gifts already because i'm just painfully impatient about it at this point, but i know that staff are doing all they can to fix things asap and i honestly respect that.
@volkner Thanks! A couple of other people mentioned it being a prize for the token shop achievement, which I did get but didn't realize there was a prize attached to that particular achievement. ^_^
Just to clear things up, Monday is the estimated time for us to get our gifts from the tree? I'm excited!
I'm surprised people are still arguing about. Shit's over and done with. >.>
I'm surprised people are still arguing about. Shit's over and done with. >.>
@predator pardon, I think this is a misunderstanding (maybe caused by my bad english): I was speaking only about your post, not about the posts or the reactions of others (oterways I've pinged other people, of course). I'm not trolling you, I'm not doing things through gift center (please believe me, I'm used to spent time debating with someone, it's something "constructive". Trolling is a waste of time, and I'm sorry if someone is doing it with you).
And again: classism? gold account? pardon? I'm a monthly GA because I wanted to treat myself spending some SPS on a GA account, but I don't think GA users are better, or privileged. Someone spent cash in books, in jewels, in videogames. Someone spents sps to buy csc, or expensive CW, or to pimp their pets... but the way I spent your currency (real or virtual) don't make me a better or a worse person. As GA I've simply paid ($ or sp) to have an upgrade on some features, but that's all. Speaking of "classism", all users deserves what is provided by Subeta's terms and conditions. as any other website. if the subetateam wants to gift us, I (personal opinion) think it's a nice thing. If they don't, it doesn't matter, it's not provided.
I'm nothing else but perplexed, really.
And popcorn for all.
And again: classism? gold account? pardon? I'm a monthly GA because I wanted to treat myself spending some SPS on a GA account, but I don't think GA users are better, or privileged. Someone spent cash in books, in jewels, in videogames. Someone spents sps to buy csc, or expensive CW, or to pimp their pets... but the way I spent your currency (real or virtual) don't make me a better or a worse person. As GA I've simply paid ($ or sp) to have an upgrade on some features, but that's all. Speaking of "classism", all users deserves what is provided by Subeta's terms and conditions. as any other website. if the subetateam wants to gift us, I (personal opinion) think it's a nice thing. If they don't, it doesn't matter, it's not provided.
I'm nothing else but perplexed, really.
And popcorn for all.
Well. As a CSC creator this is kind of upsetting, but I totally understand why you are doing it this way. I was a day late to the party, but I am deleting all of my items I got now. I really hope everyone deletes theirs as well... And I hope it all works out and we get all of these items soon.
@glir Now hold on. You can not be blaming me for how others reacted, that's just not fair. Yes, I said something that went against the grain, but how everyone else chose to react is on to them. I can't control anyone else but me so I can't be responsible for anyone but me. I can understand and expect people to be pissed with me but everyone else's reactions were overblown and out of proportion. No one needed to get spiteful or venomous; no one needed to throw names and accusations; No one needed be passive aggressive and troll me through the gift center because of what I said. I didn't kick the Christmas Puppy people. I merely objected to this decision, I explained why and I expressed my anger. That was it. I never attacked anyone, I never said I was going to keep the items and I didn't even insult the staff.
And I'm not missing anything, I just don't agree with you and--WHAT?! Are you honestly telling me that, because I don't pay for my time here, I don't deserve to be catered to by the staff? That I'm not as important as you Gold Accounts? Nice classism there, buddy. Not to mention that just totally defeated your earlier argument of this not being a userpaid site. Whoops. Merry frickin' Christmas to ya.
And I'm not missing anything, I just don't agree with you and--WHAT?! Are you honestly telling me that, because I don't pay for my time here, I don't deserve to be catered to by the staff? That I'm not as important as you Gold Accounts? Nice classism there, buddy. Not to mention that just totally defeated your earlier argument of this not being a userpaid site. Whoops. Merry frickin' Christmas to ya.
Ah, I missed everyone getting my presents this year on lumi day. But as long as they are all safe and sound under everyone's tree (I also see some empty trees when I know I gifted those people) I'm okay with waiting. And a GA medal plus CSC? That's super generous. :)
well, I wish I could open my presents now, but the comments on here are so great I will consider the drama on this news my christmas present. merry christmas, everyone!
@predator well, if you keep or sell items popped out in your inventory due to a bug, you'are taking an advantage. in your first post you underlined it ò.ò "all the money I could have made selling these extras. Money I'm always desperate to get because I fail at this game and lately, all of my cash has gone towards buying CW's with user shop bought CSC, that raises about half a mill every couple of months." The drama is all your, and the over-reaction too. Really. The one who claimed to be disperate, to has his holidays ruined, etc... are you. I'm really relaxed, maybe because I refuse to spend real cash in a game, so if I gain sPs of course I'm happy but I can't help to ruin my karma for something like this :D
Sorry, you're still missing a thing: this site doesn't owe you nothing. It's a business, as you wrote, so is SubetaTeam's gain conserve users, and they're doing a lot to achieve it (as: fixing bugs during Christmas Day, gifting users as "pardon", etc)... but you're not paying, so they don't owe you nothing. When facebook is down, or any other website with billions of users is down, what does the users do? Complain? Of course. Maybe close their accounts. But often the staff don't provides explanations and such.
I'm not raging, I'm only puzzled about your position. It won't be democratic keeping items not even if all the users has received multiple items... so, now that only a few of them are involved in the glitch, I really can't understand. Sorry, but I think that it's a bit selfish. Of course, anyone could be proud of being selfish, it's his right, but is also my right to consider it unpleasant.
And it's my last reply :) have a nice day, with or without subeta.
Sorry, you're still missing a thing: this site doesn't owe you nothing. It's a business, as you wrote, so is SubetaTeam's gain conserve users, and they're doing a lot to achieve it (as: fixing bugs during Christmas Day, gifting users as "pardon", etc)... but you're not paying, so they don't owe you nothing. When facebook is down, or any other website with billions of users is down, what does the users do? Complain? Of course. Maybe close their accounts. But often the staff don't provides explanations and such.
I'm not raging, I'm only puzzled about your position. It won't be democratic keeping items not even if all the users has received multiple items... so, now that only a few of them are involved in the glitch, I really can't understand. Sorry, but I think that it's a bit selfish. Of course, anyone could be proud of being selfish, it's his right, but is also my right to consider it unpleasant.
And it's my last reply :) have a nice day, with or without subeta.
im starting to get worried that the presents will never be delivered... i've been seeing a lot of users with absolutely nothing under their tree, and some users with just one present in the middle (rah) D: ... have a lot of gifts been accidentally deleted? :'c what a sad lumi!
@Speiro You know, I probably should but I'm not going to bother. It's Christmas (or was) and I'm too busy laughing at the absurdity of their attempts. Oh no, free items. That'll teach me. XD It's just too funny.
@glir Except I wasn't trying to take advantage of the system. Just because I believe we're entitled to these extras generated by the admins error, doesn't mean I've kept anything or planned to. That was quite the LEAP you made. You assumed that just because I spoke out, I was up to no good and then you try and excuse your own, illogical rage, by evoking a position of virtue when that isn't the case.
I appreciate that you accept my apology and I acknowledge yours, but I'm a little perturbed that you couldn't forgive me until there was an excuse, an excuse I mentioned several times before my last, final hurrah. I understand tempers flare and that you're trying to be virtuous, but in doing so, you condemned me without trial or evidence to your claims. I wasn't appreciative of the staffs peace offering, Ohhh I must be up to no good. ¬¬
See how that doesn't work? I'm not saying that you shouldn't fight for the right thing--why do you think I spoke up in the first place?--and I admire your passion, but you need to be sure before you act. (Hell, just look at how my initial post burnt me at the stake. lol) You can't just jump from one conclusion to another without evidence; that's witch burning behavior.
@glir Except I wasn't trying to take advantage of the system. Just because I believe we're entitled to these extras generated by the admins error, doesn't mean I've kept anything or planned to. That was quite the LEAP you made. You assumed that just because I spoke out, I was up to no good and then you try and excuse your own, illogical rage, by evoking a position of virtue when that isn't the case.
I appreciate that you accept my apology and I acknowledge yours, but I'm a little perturbed that you couldn't forgive me until there was an excuse, an excuse I mentioned several times before my last, final hurrah. I understand tempers flare and that you're trying to be virtuous, but in doing so, you condemned me without trial or evidence to your claims. I wasn't appreciative of the staffs peace offering, Ohhh I must be up to no good. ¬¬
See how that doesn't work? I'm not saying that you shouldn't fight for the right thing--why do you think I spoke up in the first place?--and I admire your passion, but you need to be sure before you act. (Hell, just look at how my initial post burnt me at the stake. lol) You can't just jump from one conclusion to another without evidence; that's witch burning behavior.
I've noticed at least 2 people from the Gifts You've Given page are missing along with the gifts that they received from me. Not sure if the amount I've spent went down or not, but this is the only thing I've noticed from my end that has changed.
Drama Drama Drama... Holy Cow.
Thank you team for your gifts. I was lucky enough not to have to delete anything. Is there anyway we can get an update? We'd all love that, I'm sure!
Thank you team for your gifts. I was lucky enough not to have to delete anything. Is there anyway we can get an update? We'd all love that, I'm sure!
I'm really, really psyched to find out what staff left under our trees?!?
I'd like to add my thanks to how you handled things as well - CSC for Thanksgiving and even more CSC and gold account for Christmas? This site has a heart of gold. :)
I'd like to add my thanks to how you handled things as well - CSC for Thanksgiving and even more CSC and gold account for Christmas? This site has a heart of gold. :)
@Ivy_Sprite
My total of sP I have spent on gifts went down a lot as well. That makes me VERY nervous. :( @Amber @Rah What are your thoughts on this?
My total of sP I have spent on gifts went down a lot as well. That makes me VERY nervous. :( @Amber @Rah What are your thoughts on this?
I really appreciate it that you have taken the time from your busy Christmas weekend to brief us. Thank you so much for the update @SubetaTeam and I hope the rest of this will go smoothly for everyone. :) Also thank you for your generosity, to be honest I think more people should appreciate your considerateness over the fact that they haven't received their gifts yet.
Yay, subeta staff!!
So sorry you had to take time away from your families to fix this but super happy you did. Hopefully it'll be fixed soon so you can enjoy the new year! C:
Thank you for the gifts, they're much appreciated.
So sorry you had to take time away from your families to fix this but super happy you did. Hopefully it'll be fixed soon so you can enjoy the new year! C:
Thank you for the gifts, they're much appreciated.
@forcryinoutloud you could file a ticket, i think? i did that once for a reborn potion i missed the random event for, but that was literally years ago (five or so), so i'm not sure if ticket rules have changed.