A Very Unfortunate Downtime
Happy Luminaire to all timezones! For those of you that checked Subeta earlier today, you may have noticed an issue in the way that Luminaire presents went out. Unfortunately, an incorrect script was used to process the many gifts given by generous Subetans, and they were given out via the (much oudated) "stocking” method for many users. This caused an influx of sidebar events rather than the (much preferred) method of seeing your gifts gathered on one page. More importantly, and more detrimentally, it caused some gifts to go out more than once - a big problem for things like Custom Wearables or CSC cards!
We've spent the last few hours trying to figure out the best route to take. We considered manually deleting items, but we couldn't be certain which items were legitimately sent in multiples. We were looking at doing a rollback, but it's about the worst day of the year for that, (not that there's EVER a good time for a rollback) and wasn't possible to set up until tomorrow, meaning the site may have been offline for up to 48 hours. We obviously didn't want this to happen - not at a time of year where you want to be well-wishing your friends on the site!
So we've come to this: we trust you guys, and we don't think it's fair for you to lose any effort you've put into the site because of a mistake on our end. So we're asking you this: to please delete the items you may have received via the "stocking events". (HERE is a handy link to your events page in case you want to keep track of what you received)We ask you to take some time to enjoy the holiday while we work on our end to resolve this as quickly as we can. We will be updating you as soon as possible (this could mean it might take a few days) with the link to the Trees so you can open your gifts properly. This is a special time of year for everybody - including the staff - and getting things like this resolved is a lot more difficult for us.
If you did not receive any stocking related events, you’re in the clear and don’t have to worry about deleting any items. You’ll just have to wait for the trees to open, which we will make a separate news post about!
Please accept our apologies for any inconvenience or upset caused, and as a goodwill gesture, you can now get a 1 Week Gold Account Medal via the free gift. We are also giving each user 250csc (added to your on-hand credits), putting a few extra gifts under the tree, and until Monday ALL quests are weekend quests.
Happy Luminaire, thank you for continuing to support Subeta, and here's to a slightly less chaotic New Year!
Posted by SubetaTeam
Gah, it hurt my soul to delete all those lovely gifts. And looks like I'm gonnna be saying a whole new round of thank yous too lol.
But THANK YOU staff for working so hard to fix this issue. Shit happens, and it's no problem to be a little patient. :)
But THANK YOU staff for working so hard to fix this issue. Shit happens, and it's no problem to be a little patient. :)
Thank you staff for working so hard on a holiday. MOST of us love you and appreciate the gifts you have given us. The first gift being this site even existing in the first place!
That's sucks with the huge mess. Thank you so much for working hard to keep this site in good shape! ? The apology gift is wonderful ;u; Though I already did quests for today... D:
I understand closing the donation center so people don't accientally donate the dupe items in theory, but when donate is still an option in quick stock and on the individual item page, the (in this case entirely legitimately gained) item goes into cyberspace never to be seen again.
Surely removing donate from QS would be more useful?
Surely removing donate from QS would be more useful?
I got pics of my inventory before I deleted everything. This will be a story for show and tell in years to come. I'm more amused than anything else and I know this would have been a hard decision to make.
Thanks for all your hard work this year <3
Thanks for all your hard work this year <3
WOW! What a generous gift! And you absolutely didn't have to sit around and fix this on Christmas of all days!
You guys never cease to amaze me in your dedication to the site.
BIG HUGS AND SMOOCHES
You guys never cease to amaze me in your dedication to the site.
BIG HUGS AND SMOOCHES
First, thank you Subeta staff for being so informative and for the gracious gifts. That was too sweet of you guys - I hope things clear up on your end and you all have a Merry Christmas!!
Second, I honestly don't get who would even be upset right now and why like nothing is lost, just delayed, and rather than just take things and scare people staff TRUSTS them I'm sorry but that's like, really huge and so so sorry that you feel it's more work but they've been nothing but gracious to those pointing out dilemmas in figuring out the gifts like, if people who are upset would just come forward and say they need help or are worried the staff is obviously more than willing to help you figure it out. Stop wallowing/pouting and just reach out your hand. There's like seven staff members ready to take it and help you sort this out.
Second, I honestly don't get who would even be upset right now and why like nothing is lost, just delayed, and rather than just take things and scare people staff TRUSTS them I'm sorry but that's like, really huge and so so sorry that you feel it's more work but they've been nothing but gracious to those pointing out dilemmas in figuring out the gifts like, if people who are upset would just come forward and say they need help or are worried the staff is obviously more than willing to help you figure it out. Stop wallowing/pouting and just reach out your hand. There's like seven staff members ready to take it and help you sort this out.
Hey, that wasn't supposed to post twice! eyes my tablet suspiciously
MERRY Christmas everyone!
MERRY Christmas everyone!
Lol, reading @Predator 's original comment just about made me die laughing.
"I'm really disappointed that we have to delete all these extras due to your error and no, a simple 250 csc and a 1 week GA isn't going to make up for all the money I could have made selling these extras."
Since, you know, your error created those extras in the first place. Come back Logic, we miss you! ;)
Thanks for getting the site up again so quick. I'm loving the extra acc, now I can grab some last-minute gifts!
"I'm really disappointed that we have to delete all these extras due to your error and no, a simple 250 csc and a 1 week GA isn't going to make up for all the money I could have made selling these extras."
Since, you know, your error created those extras in the first place. Come back Logic, we miss you! ;)
Thanks for getting the site up again so quick. I'm loving the extra acc, now I can grab some last-minute gifts!
Thank you so much for informing us and spend this Stuff, how cool. i have nothing in my Invi, it means all m,y Friends have forgot me or i am clear :) . Happy Holidays Subeta and Thank you for all the Work you have done for us.
Lol, reading @Predator 's original comment just about made me die laughing.
"I'm really disappointed that we have to delete all these extras due to your error and no, a simple 250 csc and a 1 week GA isn't going to make up for all the money I could have made selling these extras."
Since, you know, your error created those extras in the first place. Come back Logic, we miss you! ;)
Thanks for getting the site up again so quick. I'm loving the extra acc, now I can grab some last-minute gifts!
"I'm really disappointed that we have to delete all these extras due to your error and no, a simple 250 csc and a 1 week GA isn't going to make up for all the money I could have made selling these extras."
Since, you know, your error created those extras in the first place. Come back Logic, we miss you! ;)
Thanks for getting the site up again so quick. I'm loving the extra acc, now I can grab some last-minute gifts!
I just want to say thank you to the Subeta staff... It can't have been much fun having to put aside your own holiday time for the hours it took to fix this problem. And I personally think you've been more than generous in making up for it. I hope you all (and anyone else reading this) have a great what's-left-of-the holidays.
Thank you very much for the hard work and dedication (and for the gifts too), Subeta Team! It is a tough day during a holiday season to handle as much workload as this, and for that you have our respect. Thank you very much to each and everyone of you, and may you all have a great holiday season. :)
Oh cool, I didn't get any erroneous notifications.
Thank you for the fix and the lovely gifts and the trust, we all appreciate it! And please don't feel bad, stuff happens. Happy Luminaire to all, and to all a good night! :heart:
Thank you for the fix and the lovely gifts and the trust, we all appreciate it! And please don't feel bad, stuff happens. Happy Luminaire to all, and to all a good night! :heart:
Wow! I can't imagine having to deal with all of these issues on Christmas day. I just want to say that the staff is phenomenal to us users. Thank you all so much! I love how much work you put into the site and how you think about how we're affected so much more than you need to. Merry Luminaire (and a big hug) to all of you!
Happy holidays!
That's what I love about you guys.
Sure you do mess up stuffs and things sometimes does not work (site crashes, bugs, lags etc) but Subeta's staffs are the few that actually openly say "sorry, we did wrong" instead of giving out excuses after excuses.
Thank you for your hard work, specially on a day such as this.
That's what I love about you guys.
Sure you do mess up stuffs and things sometimes does not work (site crashes, bugs, lags etc) but Subeta's staffs are the few that actually openly say "sorry, we did wrong" instead of giving out excuses after excuses.
Thank you for your hard work, specially on a day such as this.
Well, I don't have any events or gifts in my inventory, so I suppose I'm in the clear. Just got to wait for when they do go out. Thanks for the CSC and the 1 week GA medal.
@kitten i must say very well spoken. id say more about what was said but everyone else that was tagged in his little comments to each most pretty much took the words out my mouth . I hope you and everyone else has a merry christmas
I am sorry I did not read this all. My computer is horrible and lag has been a problem. She read three books. When I figure that out I will tell staff so they can delete them off of her read books. So sorry again.
Well, since I'm an idiot, I properly deleted everything. lmao... I misunderstood so when the trees properly open, I'll be deleting what I used already. Since I got a few consumables from friends, I'll get rid of those.
I should have waited to wake up more before reading ahhhhh...
I should have waited to wake up more before reading ahhhhh...
@Springfairy556
I recommend sorting your inventory by timeline, the stuff you bought before/after getting the stocking events should be easier to see that way! You can then put them into your vault or something and mass delete the stocking items with quickstock :)
I recommend sorting your inventory by timeline, the stuff you bought before/after getting the stocking events should be easier to see that way! You can then put them into your vault or something and mass delete the stocking items with quickstock :)
Am I suppose to just clear my entire inventory? Even items I purchased myself? I have a few mixed in with this big old mess of duplicates lol.
Wow, thanks for getting the site back up today and for the csc! I've got no problem with waiting a few days for Lumi gifts, and I super appreciate you taking time on Christmas to deal with this.
Fear not!
Once you delete these, Subeta will release the trees and you will get all your gifts back :)
Staff said it should be working properly soon.
You don't lose anything at all.
@Springfairy556
Once you delete these, Subeta will release the trees and you will get all your gifts back :)
Staff said it should be working properly soon.
You don't lose anything at all.
@Springfairy556
I can understad deleting the multiples.
But you want us to delete all of them? So we lose the gifts people so graciously gave us? :(
But you want us to delete all of them? So we lose the gifts people so graciously gave us? :(
Thanks for keeping us updated and fixing the issue. Is it okay to still be stuffing more gifts under trees? I'm kind of ... obsessed.
Yes, Subeta is a business. And like when you accidentally receive more money from your bank than you rightfully were owed, you have to return it. A one-week gold account and 250 csc free for every user? That's a LOT of potential profit that they're just giving away. Not only that, but they're working hard on a day they weren't supposed to in the first place. You won't get this with a lot of businesses in the United States (which is where Subeta is based, regardless of where you may live). You've got a problem on Christmas Day? Tough cookies, call back tomorrow. I'm reading your reasons for why you reacted as you have, and all I'm seeing is "I'm upset and I work hard, so appease me by giving me more free stuff." And like you said, Subeta is a business. They owe us nothing. You claim that because "not all businesses close on Christmas", Subeta should be fully staffed and ready for emergency like it normally is and we shouldn't show them a little bit of sympathy because they had to work on this all day instead of spend it with their families or relaxing like they should have been able to do? That's just selfish. Most businesses aren't open today. Even Walmart, a giant corporation known to not give a shit about their millions of employees, is closed today. Because people deserve a break. Even if they don't celebrate Christmas. Hell, Kwanzaa starts tomorrow. There are Yule festivals occurring. It's very common to close on Christmas day. Almost all the staff members are in the US. It doesn't matter that this is a website. There's no reason to throw a fit over having to click "select all" in the delete section of your shop quick stock. You made it pretty clear that you were angry that you didn't get to keep the extra items, so yes, the issue was that you didn't get to take advantage of a site error. There's really no getting around that one. Sometimes, shit happens. I'm sure no one was happy about the site error and having the site down for a chunk of the day, but it happened, and now they're just asking for a bit of compliance with the situation (which will take no time at all, really) and giving us a free week of gold account (in the form of the medal, which you can sell if you're so upset about csc costs) and 250 csc absolutely free. Subeta has thousands of users. Think for a second how much money that is. No one is just "kicking you while you're down", like you're suggesting. You can't really expect to say such rude things on a public forum and not expect some people to be upset. It's pretty much the same as going into a store and starting to yell at the employees because you don't like something they did. They're just doing their jobs. It's Christmas. Most of them are off for the day. Chill out and wait. Subeta doesn't normally let you open your presents right away on Christmas anyway, and it even says on the gift giving page that you'll get your presents at the end of the month. Last I checked, there are 6 days left before the month is over. They never promised you'd get your presents right away on Christmas day. They've done nothing wrong. The script errors were an accident. There was no reason to throw a fit, and it definitely shouldn't be the thing that ruins your Christmas.
It's just a website. They're just virtual items. Have a drink and do something else for a while. Grab a beer or something.
It's just a website. They're just virtual items. Have a drink and do something else for a while. Grab a beer or something.
Much crazy, very chaos! Haha! Thank you for getting this sorted out. (Fortunately, I'm in the clear in terms of stocking events.) So sorry you guys had to encounter this crazy glitch! Thank you very much for the extra gifts and GA medal! :D I'm looking forward to seeing what is under my tree now. owo
Thanks to the staff for handling the glitch and the gifts to make it up.
Nobody really wanted a mess for xmas day, or having to spend the whole day fixing the mess. I'd rather let them fix it because it's a serious issue. We shouldn't let the duplicates happen again like previously. Otherwise, could you imagine what happens if everyone can just clone their items for free several times by gifting them every Luminaire? D:
Nobody really wanted a mess for xmas day, or having to spend the whole day fixing the mess. I'd rather let them fix it because it's a serious issue. We shouldn't let the duplicates happen again like previously. Otherwise, could you imagine what happens if everyone can just clone their items for free several times by gifting them every Luminaire? D:
I have been having Christmas with my family and just tried to get my presents from friends! Thank you for the week gold medal and am waiting for my tree to reopen!
Hmm, I just checked and I don't have any alerts or items, so I guess I'm good. I'm so sorry this happened and that you had to do damage control, but thank you for the gift! <3 I really appreciate it.
I appreciate all your hard work. I got some books x 3 that are cash shop so I am going delete the extras. I just wish I knew about the wizard tokens. I tried to copy and paste the events to a notepad, but I deleted my events so I hope I get them right. I would never take anything dishonestly. So sorry you all had to work on Christmas. Thanks for everything.
@Amber @Rah so i wasn't on during the whole downtime etc but when i came on i did have the stocking events.. so i started going through and have been deleting the items but now i have had several of my friends tell me that i disappeared from their sent items page and they can no longer see what they have sent me.
Will this cause an issue with me re-receiving the items, i have now deleted, when the actual trees get opened in a day or two ? I just wanna make sure cause several of them have come to me with this same issue.
Will this cause an issue with me re-receiving the items, i have now deleted, when the actual trees get opened in a day or two ? I just wanna make sure cause several of them have come to me with this same issue.
Jonghyun