Happy Luminaire to all timezones! For those of you that checked Subeta earlier today, you may have noticed an issue in the way that Luminaire presents went out. Unfortunately, an incorrect script was used to process the many gifts given by generous Subetans, and they were given out via the (much oudated) "stocking” method for many users. This caused an influx of sidebar events rather than the (much preferred) method of seeing your gifts gathered on one page. More importantly, and more detrimentally, it caused some gifts to go out more than once - a big problem for things like Custom Wearables or CSC cards!



We've spent the last few hours trying to figure out the best route to take. We considered manually deleting items, but we couldn't be certain which items were legitimately sent in multiples. We were looking at doing a rollback, but it's about the worst day of the year for that, (not that there's EVER a good time for a rollback) and wasn't possible to set up until tomorrow, meaning the site may have been offline for up to 48 hours. We obviously didn't want this to happen - not at a time of year where you want to be well-wishing your friends on the site!



So we've come to this: we trust you guys, and we don't think it's fair for you to lose any effort you've put into the site because of a mistake on our end. So we're asking you this: to please delete the items you may have received via the "stocking events". (HERE is a handy link to your events page in case you want to keep track of what you received)We ask you to take some time to enjoy the holiday while we work on our end to resolve this as quickly as we can. We will be updating you as soon as possible (this could mean it might take a few days) with the link to the Trees so you can open your gifts properly. This is a special time of year for everybody - including the staff - and getting things like this resolved is a lot more difficult for us.



If you did not receive any stocking related events, you’re in the clear and don’t have to worry about deleting any items. You’ll just have to wait for the trees to open, which we will make a separate news post about!



Please accept our apologies for any inconvenience or upset caused, and as a goodwill gesture, you can now get a 1 Week Gold Account Medal via the free gift. We are also giving each user 250csc (added to your on-hand credits), putting a few extra gifts under the tree, and until Monday ALL quests are weekend quests.



Happy Luminaire, thank you for continuing to support Subeta, and here's to a slightly less chaotic New Year!