11/27 and 11/28 log-in issues - should be resolved!
Hey there, people! I hope you're having a lovely Fireside so far.
Starting last night, some people had issues logging back in, basically getting an error message when trying. Keith figured out what was happening behind the 'something went wrong'; checks for an active pet were all redirecting to one particular pet belonging to a frozen user. The log-in steps couldn't get the type or color data and so the process wouldn't complete. The errant redirect should be fixed now and the code is back to recognizing your pet and finishing the log-in process.
Fireside is not going to be extended, there should be plenty of time still for the bonfire! The Black Friday sale *may* get an extension but that is not confirmed yet, please watch the front page for an update on that. If you missed your Bath House streak because of this, please file a ticket!
Thank you! I hope you've been able to stay warm or keep cool, depending on your preferences!
Starting last night, some people had issues logging back in, basically getting an error message when trying. Keith figured out what was happening behind the 'something went wrong'; checks for an active pet were all redirecting to one particular pet belonging to a frozen user. The log-in steps couldn't get the type or color data and so the process wouldn't complete. The errant redirect should be fixed now and the code is back to recognizing your pet and finishing the log-in process.
Fireside is not going to be extended, there should be plenty of time still for the bonfire! The Black Friday sale *may* get an extension but that is not confirmed yet, please watch the front page for an update on that. If you missed your Bath House streak because of this, please file a ticket!
Thank you! I hope you've been able to stay warm or keep cool, depending on your preferences!
Posted by 
Galaxia