Site Update
Wow, what a confusing few days! Thank you all for following the Pownce (sorry for abandoning the twitter!) for updates, and giving your opinion on the poll.
Instead, we worked very hard to get back as much data as we could from logs, and other various area's of the site. The things that are effected are:
- User Shops
- If you are missing items from your user shop (anything put in, in the past 10 days) check your sMail! You should have a sMail from SubetaTeam telling you what items have been put in your Vault. Some of you had quite a few items!
- If you are missing items from your user shop (anything put in, in the past 10 days) check your sMail! You should have a sMail from SubetaTeam telling you what items have been put in your Vault. Some of you had quite a few items!
- Items
- All the item data on the site (What they do, descriptions, etc) were lost, and had to be rebuilt (thank SubetaHQ for some help there!) from various areas of the site, and other information. That means that shop prices on items changed, as well as possibly some rarities. If you notice anything odd, please send either Keith, Amber or User not found: dna a sMail, and we will have it fixed as soon as possible!
- All the item data on the site (What they do, descriptions, etc) were lost, and had to be rebuilt (thank SubetaHQ for some help there!) from various areas of the site, and other information. That means that shop prices on items changed, as well as possibly some rarities. If you notice anything odd, please send either Keith, Amber or User not found: dna a sMail, and we will have it fixed as soon as possible!
There you have it! We didn't have to roll anything back (kind of) and worked hard to bring everyone to a happy medium. Hopefully everyone has their items, and as always, we are working very hard to make sure this doesn't happen again!
Note: Some people are confused about items that they have, that they sold before the site went down (that are now in their vault) and what they should do with them. Go ahead and keep them. We decided it'd be much easier to give out all the items, then not give out any items. You aren't abusing a glitch reselling them.
Posted by Keith
Ashalilly
Is there a person to sMail if you are missing items over 10 days old? I purchased a Rainyday Frost Headpiece a while back and is has been removed from my Subeautique gallery. All these duped items people are bragging about might have come from other people's losses.
Ugg, I should have read other peoples' posts before posting myself. Here I am all giddy and there are people that lost a ton of stuff. Here's hoping that you all get your things back. If the staff can pull that off then they are more then deserving of all the praise I gave them earlier.
Way to go guys yall did an aswesome job i wasnt missing anything at all great job glad to have the site back
hugs Subeta and Keith & Staff I am missing nothing of importance....incredible job guys...way to go <img src="http://www.subeta.org/images/smilies/6398_emoticon_smile.gif" border="0" />
i dont think i am missing any items, but i am just glad it is back up <img src="http://www.subeta.org/images/smilies/6398_emoticon_grin.gif" border="0" /> thanks so much
big sigh of relief
I second "I survived the May '08 Downtime" T-shirt idea ^^. ANYWAY, I hardly noticed it because I was on holiday for a week, but good work ^^. I was so scared about my pets, though I was pretty sure I hadn't put anything in my shop/galleries because a) I was on holiday for 7 days and b) I wasn't on much for the three days before. I /did/ put one item in but I got it back ^^.
Thank you for all your hard work, Subeta Team ;3.
I second "I survived the May '08 Downtime" T-shirt idea ^^. ANYWAY, I hardly noticed it because I was on holiday for a week, but good work ^^. I was so scared about my pets, though I was pretty sure I hadn't put anything in my shop/galleries because a) I was on holiday for 7 days and b) I wasn't on much for the three days before. I /did/ put one item in but I got it back ^^.
Thank you for all your hard work, Subeta Team ;3.
Only thing I see wrong so far is an unknown item on the main page of my Minions 'n More gallery. And that I lost the Spring Equinox that I'd bought.
I'm so happy that subeta back, but my dark matter potion what I bought from Millionare Center gone <img src="http://www.subeta.org/images/smilies/6398_emoticon_sad.gif" border="0" /> <img src="http://www.subeta.org/images/smilies/6398_emoticon_sad.gif" border="0" />
thanks guys seems almost normal. the original item that i lost is still gone i sent a ua a note. glad the sites back even though today is the day i will be gone all day xD
I'm pretty sure I am missing a spectrum potion, but I can't complain about this service. I know you guys do insane amounts of work just to keep us from being peevy and I can't even tell you how much I appreciate it.
User not found:
I am so grateful the site is back up and am as always so thankful for the subeta team for all their efforts. That being said I too am missing a load of stuff that was not in my shop, gallery, or put back to my vault. Most of which I dont care about but I am missing the Birthday presents I put to gallery for a friend. Funny thing is when I got the stuff it was not that valuable but I guess you had to of rolled the shops back some because now they are in none of the shops putting them back to unbuyable status. I had almost the entire Eddie Bell set which was going down in price I would rebuy but some things are not even in shops now. and I had almost all the Deliciously Cold Ice Creams which I would of rebought but once again some are not even in shops again. I am also missing the Kanvas. oh BTW Happy birthday if your reading this lol. Anyways thanks again I guess I have to call it my loss since Keith doesn't say to contact an UA about missing items. One last thing I really liked having the pownce forum to get to know new people with, some better then others. Thanks for keeping us updated!
wow.i expected it 2 take alot longer than a couple of days!as far as i know ive lost nothing,so im happy! <img src="http://www.subeta.org/images/smilies/6398_emoticon_smile.gif" border="0" />
User not found:
Thanks, Keith and the Subeta Staff! Holy geeze. xD It wasn't the same while everything was gone.
Yay! Thank you Keith and everyone, you're awesome!
<img src="http://www.subeta.org/images/smilies/6398_emoticon_grin.gif" border="0" />
<img src="http://www.subeta.org/images/smilies/6398_emoticon_grin.gif" border="0" />
Im happy i still have my items.I guess the blank box in my galleries are about the token shop items that are missing.Thank you for putting lots of effort to make the site better!
User not found:
smuky I thourght that was possible so I had a look and couldn't find any compose mail or new message button. Posted on here and I just looked again and it was the first link on the toolbar. Doh.
I have something strange to report XD
Someone sent me a giftbox, and I'm unable to open it.. The 'Open' option is missing. D=
Someone sent me a giftbox, and I'm unable to open it.. The 'Open' option is missing. D=
Benji just use the regular subeta mail to contact the staff you don't need to go to their profiles! Keith himself said who to contact in case something is wrong.
User not found:
I forgot this page took out all returns. That post I just made is a mess. Also is there a way in which to contacts UA's about items lost since we can't get onto there profiles?
User not found:
Thank you thank you thank you!!!! I was so panicking for nothing!!! you all rock!! (((hugs)))
User not found:
Thank you so much for getting the site back online so quickly! I am still taking stock of what I have lost but so far it stands at:
Unfortunately my memory is rubbish and this is all I can remember. I know that I rsed a number of r95+ last week and sold none of them. If it is possible to check the restock logs then I would be very grateful If you could tell me what other good items I rsed
Again I can’t remember any more but I know that there were a few. I had just finished getting all beanbags beginning with A as well.
- 8 pages of my less than 100k shop, I have no idea what the items I have lost were probably what I have added over the past 10 days.
- I have lost a number of items from my +100k shop, probably about 10 items, mostly rare items that I had rsed last week. INCLUDING A CHRISTMAS PRESENT I BOURGHT FROM THE CASH SHOP. To my knowledge I have lost:
- Christmas Present
- Book of Ancient Black Magic
- The Big Book of Lizards
- Eddie Bell Oishii Handbag
- Demonic Peeper of Doom
- Lizard Minion
Unfortunately my memory is rubbish and this is all I can remember. I know that I rsed a number of r95+ last week and sold none of them. If it is possible to check the restock logs then I would be very grateful If you could tell me what other good items I rsed
- I made a gallery of beanbags about 3 days ago which contained a few valuable beanbags and I was just beginning to work through the alphabet getting as many as I could. These are the rare ones I know I have lost:
- Angelic Beanbag
- Bloodred Beanbag
- Bloodred Telenine Beanbag
- Bloodred Torrey Beanbag
- Christmas Kitty Beanbag
- Lovable Rainbow Beanbag
- Rainbow Kitty Beanbag
- Old Wizard Beanbag
Again I can’t remember any more but I know that there were a few. I had just finished getting all beanbags beginning with A as well.
- A spectrum potion I traded for a 1k token just before the site started going weird.
8D I think Kieth and everyone else deserves a big cheer and a beer, no?
Either way, thank you so much for endeavoring to get the site back up as soon as possible!
Either way, thank you so much for endeavoring to get the site back up as soon as possible!
User not found:
Keith,thanks for all your hard work,I appreciate that!~*
Thank you for the hard work Keith and Subeta programmers. =)
I am missing one item, but I think it went back to the person who sent it to me. I'll contact her and see if she has it.
I am missing one item, but I think it went back to the person who sent it to me. I'll contact her and see if she has it.
Excellent job, I got my discount card back and that was the only thing I really cared about! Good luck with fixing the rest and THANK YOU!
Thank You!! What a lot of effort you put into this!! I really appreciate gettin my items back! <img src="http://www.subeta.org/images/smilies/6398_emoticon_smile.gif" border="0" />
User not found:
I don't think I'm missing items, but I've found an Abominaminabible that wasn't stated in the smail and was never in my posession before all of this in my vault o.o;
Bleh, I lost 3-6 items, some of which I can't remember the names to but they were well over 100mil. Bleh.
User not found:
Wow. That quicker than I expected, but I'm still all the while happy. <img src="http://www.subeta.org/images/smilies/6398_emoticon_grin.gif" border="0" /> Thanks so much, Keith -- and of course the rest of the
Subeta staff -- for your hard work that you put into getting the site back up and running.
Subeta staff -- for your hard work that you put into getting the site back up and running.
I have to say I am really impressed. When this crash first happened I really freaked out because based on the info you gave us I was going to lose about 50 mil in items, a huge investment in time and roughly 30-40 points worth of training on my main battle pet. Turns out that after a quick look through my stuff I don't think I lost anything and being able to keep the duplicates you gave us means I will make about 50 mil instead! Beyond that you actually kept the users informed through out this whole ordeal. Which in the past was the biggest customer service problem I had with the site and something that routinely drove me insane. While having massive site crashes isn’t the sign of a professional company your response to the crash couldn’t have been better. Kudos to the Subeta Team. We can actually see you growing and maturing before our eyes. There’s a much brighter future for you today as a company then I would have guessed just a few weeks ago.
"You aren't abusing a glitch reselling them."
Nice one! <img src="http://www.subeta.org/images/smilies/6398_emoticon_shocked.gif" border="0" />
Nice one! <img src="http://www.subeta.org/images/smilies/6398_emoticon_shocked.gif" border="0" />
I'm happy even if i've lost a few expensive items ^^ I've read the note, and i'm glad this isn't considered "abusing a glitch" o_O It would be really difficult to solve this...
Thanks a lot Keith and subeta staff ^^
Thanks a lot Keith and subeta staff ^^
Just wanting to let you know you did a great shop but as so many I am missing the I Love Magic T-Shirt too (got it for my birthday so don't know if the person who sent it to me got her tokens back) just wanted to let you know <img src="http://www.subeta.org/images/smilies/6398_emoticon_smile.gif" border="0" />
I am missing 3 potions and a dp =[ I'm missing a graveyard potion, 2 spectrum potions and a may 2008 dp that I bought from the cash shop! this isn't fair ="[
Strange that one thing I sold in my shop before the downtime was back in my shop and I still have the points from selling the item. Not complaining though, just strange that it didn't go into my vault with other things. Anyway great job and glad to have subeta back <img src="http://www.subeta.org/images/smilies/6398_emoticon_smile.gif" border="0" /> Now I have something to do on here again <img src="http://www.subeta.org/images/smilies/6398_emoticon_raspberry.gif" border="0" />
chibimichele those days that you "lost" never happened <img src="http://www.subeta.org/images/smilies/6398_emoticon_wink.gif" border="0" />
if you get it... it's like we've gone back in time. if you had 3 days left by today, you now have 5/6 again or w/e
and people I don't think we're supposed to contact them yet about MISSING items! Only if theres anything STRANGE with the items - rarities etc
if you get it... it's like we've gone back in time. if you had 3 days left by today, you now have 5/6 again or w/e
and people I don't think we're supposed to contact them yet about MISSING items! Only if theres anything STRANGE with the items - rarities etc
User not found:
Wow, you guys did an amazing job. Thank you so much.
Thanks for working so hard to get the site back up! It was great that we had at least the front page to inform us about updates <img src="http://www.subeta.org/images/smilies/6398_emoticon_smile.gif" border="0" />
User not found:
They did an amazing job from where I stand! I may have even gotten my smail out to DNA(wasn't going to try for Keith since no-one seems to reach him). They got back pretty much every item I didn't know I had but missed the only two I remember=^.^=ironic huh? oh well i have my 3am fun back now. ahhh insomnia how I love thee.............
Um, you said you didn't do a rollback, but my hoarding gallery was definitely rolled back. It had 25 pages in it a few weeks ago, but the last week I vended like crazy and got it up to 56 pages. Now it has 25 pages again.
Now, I'm not complaining, because you graciously gave me my tokens back. And for that I am incredibly grateful. I did not expect to see them again, and I can't thank you enough. Just found it odd when I read the news post.
One more reason why I love Subeta! Neopets wouldn't have cared one whit if I lost 30 pages of stuff. <img src="http://www.subeta.org/images/smilies/6398_emoticon_grin.gif" border="0" /> Thank you Keith. <3
Now, I'm not complaining, because you graciously gave me my tokens back. And for that I am incredibly grateful. I did not expect to see them again, and I can't thank you enough. Just found it odd when I read the news post.
One more reason why I love Subeta! Neopets wouldn't have cared one whit if I lost 30 pages of stuff. <img src="http://www.subeta.org/images/smilies/6398_emoticon_grin.gif" border="0" /> Thank you Keith. <3
User not found:
I'm missing all of the items in my shop that were priced, and I've already checked the sales history. Unfortunately, I forget which ones they were except for one of them xD
Just wondering....so no pressuring is being implied here!
But are GA holders going to get a couple extra days or anything?
Like I said, just curious. <img src="http://www.subeta.org/images/smilies/6398_emoticon_smile.gif" border="0" />
But are GA holders going to get a couple extra days or anything?
Like I said, just curious. <img src="http://www.subeta.org/images/smilies/6398_emoticon_smile.gif" border="0" />
Okok. I think we should set up a board and everyone post their missing items. But if this is done PLEASE only post your missing items, and ONLY post when you've compleated your missing list - keep it to one post per person. Hopefully this suggestion will be considered <img src="http://www.subeta.org/images/smilies/6398_emoticon_smile.gif" border="0" /> In my experience i'm missing the new tique, retired tique and CS items (:
I am not sure where to go but I lost an item i forgot the name but i cant find it anywhere its a pink skirt that was a new item ....
User not found:
I missed Subeta.
Good job. Everything I had seems to be in order. Thanks.
Good job. Everything I had seems to be in order. Thanks.