Site Update
Wow, what a confusing few days! Thank you all for following the Pownce (sorry for abandoning the twitter!) for updates, and giving your opinion on the poll.
Instead, we worked very hard to get back as much data as we could from logs, and other various area's of the site. The things that are effected are:
- User Shops
- If you are missing items from your user shop (anything put in, in the past 10 days) check your sMail! You should have a sMail from SubetaTeam telling you what items have been put in your Vault. Some of you had quite a few items!
- If you are missing items from your user shop (anything put in, in the past 10 days) check your sMail! You should have a sMail from SubetaTeam telling you what items have been put in your Vault. Some of you had quite a few items!
- Items
- All the item data on the site (What they do, descriptions, etc) were lost, and had to be rebuilt (thank SubetaHQ for some help there!) from various areas of the site, and other information. That means that shop prices on items changed, as well as possibly some rarities. If you notice anything odd, please send either Keith, Amber or User not found: dna a sMail, and we will have it fixed as soon as possible!
- All the item data on the site (What they do, descriptions, etc) were lost, and had to be rebuilt (thank SubetaHQ for some help there!) from various areas of the site, and other information. That means that shop prices on items changed, as well as possibly some rarities. If you notice anything odd, please send either Keith, Amber or User not found: dna a sMail, and we will have it fixed as soon as possible!
There you have it! We didn't have to roll anything back (kind of) and worked hard to bring everyone to a happy medium. Hopefully everyone has their items, and as always, we are working very hard to make sure this doesn't happen again!
Note: Some people are confused about items that they have, that they sold before the site went down (that are now in their vault) and what they should do with them. Go ahead and keep them. We decided it'd be much easier to give out all the items, then not give out any items. You aren't abusing a glitch reselling them.
Posted by Keith
Grats on getting the site back but bleh I'm missing 2 spectrum potions <img src="http://www.subeta.org/images/smilies/6398_emoticon_sad.gif" border="0" />
User not found:
it's so good to see Subeta is back __ but I'm missing all the items from 6 mysterious costume trunks I opened a few days before the downtime and put in my wardrobe gallery :| should I smail an UA or wait?
I'm missing all the Cash shop items I had in shops/galleries and pretty much all the hats and flopits I moved from my gallery to my shop...
User not found:
Glad to see the site back up <img src="http://www.subeta.org/images/smilies/6398_emoticon_smile.gif" border="0" /> You guys must've worked really hard. The Orly I had in my shop is gone, though. Oh well.
if we are missing christmas present items bought in the past few days who do we smail about that
User not found:
The SubetaTeam is full of win AND awesome sauce!
You guys are the greatest. This is why I play Subeta
You guys are the greatest. This is why I play Subeta
I reached everywhere and all my cash/donation shop items are gone, gone, gone.... <img src="http://www.subeta.org/images/smilies/6398_emoticon_sad.gif" border="0" />
Well lookit that, I have an aemis in my vault <img src="http://www.subeta.org/images/smilies/6398_emoticon_grin.gif" border="0" />. I've probably lost items though but my memory fails me atm.
thank you for getting site up!
take a well deserved break <img src="http://www.subeta.org/images/smilies/6398_emoticon_smile.gif" border="0" />
take a well deserved break <img src="http://www.subeta.org/images/smilies/6398_emoticon_smile.gif" border="0" />
User not found:
Oh, btw, while the 2 trunks are missing, my 10mill isn't refund neither. I wanna cry, please take my trunks back!! Thank you. T^T
User not found:
Thank you very much for all the hard work everyone! All though the user profiles are not showing up, but I think that it will be resolved soon. THANKS AGAIN EVERYONE!! <img src="http://www.subeta.org/images/smilies/6398_emoticon_grin.gif" border="0" />
Oh thank goodness. After blowing all my sP and getting down to almost nothing I had been busting my behind trying to get my sP back up to a respectable amount and I was so worried it would all be for naught. I don't think I have ever been this happy to be this wrong!
Once things settle down a bit - can we find out what happened to the daily (at least) backups that we were told was happening the last time the site died? Or is that an Ask Keith thing?
And profiles are busted..... Glad the site is back and hope everyone gets some much deserved rest.
Once things settle down a bit - can we find out what happened to the daily (at least) backups that we were told was happening the last time the site died? Or is that an Ask Keith thing?
And profiles are busted..... Glad the site is back and hope everyone gets some much deserved rest.
Ack I'm missing the dp items I got from Christmas Present that I bought from the Cash shop as well :S
User not found:
Thank you so much for the hard work, but I'm still missing 2 Mysterious Costume Trunks I bought 10mill from trade. (I can't remember the seller name, but I will know, once I can open profile comment) I shouldn't put them in the Gallery. I want them back, help please!! TT__TT
My battle pet is missing all the scrolls it had attached as well. Also there are several items missing from my galleries and shop. For instance The Monster Of Haebernold and Whire (and neither is in my vault).
User not found:
Darn im missing all my scrolls-.-
Saturas's Learned Spells
No Spells Learned!
0/48 alchemy points used
Lucent Barrier Scroll, 2x Sancturia Exodin Scroll, 3x Cobalt Eternal Scroll and a Soothing Current Scroll.
And i can't see in my pets treasure chest this makes me a bit fussed.
Saturas's Learned Spells
No Spells Learned!
0/48 alchemy points used
Lucent Barrier Scroll, 2x Sancturia Exodin Scroll, 3x Cobalt Eternal Scroll and a Soothing Current Scroll.
And i can't see in my pets treasure chest this makes me a bit fussed.
Thank you for fixing everything! I was so worried about losing tons of stuff. So far, the only thing that seems missing from my gallery, is the Spring Equinox.
User not found:
Yay...I am glad to see everything back where I put it. I am REALLY glad the Aemis I traded for right before the site went down is still there. LOL. All my sP is there. Good to know that after all the money I have donated to the site, you work so hard to get everything back the way it was! Great job everyone!!!
i know i lost several scrolls too. i only really care about the cobalt eternal one though.
but, thanks for all your hard work getting the site back as well as you could, and much better than early predictions.
but, thanks for all your hard work getting the site back as well as you could, and much better than early predictions.
Aww no problem Keith, SubetaHQ is glad that we can help and hopefully there wont be too many odd things to fix.
Great to see Subeta back, thanks Keith and staff<img src="http://www.subeta.org/images/smilies/6398_emoticon_smile.gif" border="0" /> My battle pet is also missing all his scrolls, some expensive ones too, so will smail a UA about these.
And with my little question in the help section I take my leave. Ill have my answers tomorrow. Until then Im stashing my ISS in my vault. Im going to be so useless at work tomorrow. Thanks for getting things back up and running Keith. Truly appreciated.
Subeta's back up. You guys are seriously awesome. ;.; Thanks a bunch (now I won't have to be bored out of my mind XD).
My pet He-man says he hasn't learned any spells, but he did.. sigh. That's not a huge loss for me, but it's probably something more serious battlers should check.
keith you said to double check so i did. i`m missing my 4 scrolls attached to my pet and they are not in my vault or my shop or my inventory.
User not found:
My smail works fine, but my profile page won't show up :/ SLQ error code is "0". I'll wait a few days before everything settle down.
Thanks to everyone who makes Subeta alive again <img src="http://www.subeta.org/images/smilies/6398_emoticon_grin.gif" border="0" />
Thanks to everyone who makes Subeta alive again <img src="http://www.subeta.org/images/smilies/6398_emoticon_grin.gif" border="0" />
Great job. Its much appreciated how you try to find the best solutions to fit everyone's needs instead of taking the easy way out like I'm sure many would do. Thanks again! ^^
FYI, giftboxes don't work. A friend just sent me an early birthday present and it does not have an option to open it.
Yes but I always used to go into profiles and click the Smail button before I even noticed there was a Mailbox link on the side menu. So I figured that was their problem Alexus.
Great work guys!!!
I'm only missing the items from the fallery I deleted a few days ago.
It was my 'For the future' gallery with all my tokens (almost 20k tokens) and a lot of potions (1xangelic, 2xreborn, 2xnightmare, 4x spectrum, 2xglacier, 1xdark matter, 2xbloodred, 1xgraveyard), a lot of uncharted and secret land maps, a gatekeeper egg and a deluxe death shard. Don't care about the other items that were in there, but I would love to got the potions and the death shard back if it's possible.
I'm only missing the items from the fallery I deleted a few days ago.
It was my 'For the future' gallery with all my tokens (almost 20k tokens) and a lot of potions (1xangelic, 2xreborn, 2xnightmare, 4x spectrum, 2xglacier, 1xdark matter, 2xbloodred, 1xgraveyard), a lot of uncharted and secret land maps, a gatekeeper egg and a deluxe death shard. Don't care about the other items that were in there, but I would love to got the potions and the death shard back if it's possible.
User not found:
To mail someone you need to do it through the mailbox section. Not through profiles.
I also miss a few items, but I don't really care, except for the Spectrum potion xD But I don't mind do rebuy it, if the token shop would put it in again. But all in all I am really happy how it worked out in the end. Great job! Thanks a lot.
Buu? Are you trying to reach their mail through their profiles? Because I know for sure those are down still. Mail is working for me. <img src="http://www.subeta.org/images/smilies/6398_emoticon_sad.gif" border="0" />
Have all user shops been recovered at this time? If so who can we contact about losses? If not how long should we wait before contacting someone. I am missing numerous valuable cash shop items. While I realize this was overwhelming to staff I am just looking for some details since in this instance if not returned it is a real loss ($$$) and not just a virtual one.
Well I am missing a few items, but I can let that wait an send in the info tomorrow. Since I wasn't expecting to have anything returned. Ya'll did a great job appeasing everyone and I don't think anyone should complain to much.
Keith I do hacve one question, I currently am wearing an Item on my ha that I had in my gallery before the ten days reset. Should I delete this item that is in my gallery. it isn't one of the items that was sent to my vault.
Keith I do hacve one question, I currently am wearing an Item on my ha that I had in my gallery before the ten days reset. Should I delete this item that is in my gallery. it isn't one of the items that was sent to my vault.
tHe mail does not work. all I get is MySQL errors no matter how much I refresh. And I know they are, but those 3 1000 Wiz tokens sold for almost 2mill EACH. So I'm sorta minus that money OR what i bought with it.
Also, should we message one of the three staff members listed if we are missing something from our shops or only if we find something odd with an item? I've noticed 3 minions gone missing. I can't think of anything else so they must not have been very important. <img src="http://www.subeta.org/images/smilies/6398_emoticon_grin.gif" border="0" />
The mail works fine. If you get MySQL errors, just try again.
Please remember that staff is only human, everyone.
Please remember that staff is only human, everyone.
User not found:
Thank you so much for all that you and the staff have done on this...I am beyond words of thanks really ! You guys are awesome ! No other site, that I know of, would have done all this just to please it's members ..they would have taken the fastest and easiest way out ! Ya all ROCK !!!
Thank you to everyone who worked on bringing back the site! A lot of hard work was done, and it paid off. ^^