Site Update
Wow, what a confusing few days! Thank you all for following the Pownce (sorry for abandoning the twitter!) for updates, and giving your opinion on the poll.
Instead, we worked very hard to get back as much data as we could from logs, and other various area's of the site. The things that are effected are:
- User Shops
- If you are missing items from your user shop (anything put in, in the past 10 days) check your sMail! You should have a sMail from SubetaTeam telling you what items have been put in your Vault. Some of you had quite a few items!
- If you are missing items from your user shop (anything put in, in the past 10 days) check your sMail! You should have a sMail from SubetaTeam telling you what items have been put in your Vault. Some of you had quite a few items!
- Items
- All the item data on the site (What they do, descriptions, etc) were lost, and had to be rebuilt (thank SubetaHQ for some help there!) from various areas of the site, and other information. That means that shop prices on items changed, as well as possibly some rarities. If you notice anything odd, please send either Keith, Amber or User not found: dna a sMail, and we will have it fixed as soon as possible!
- All the item data on the site (What they do, descriptions, etc) were lost, and had to be rebuilt (thank SubetaHQ for some help there!) from various areas of the site, and other information. That means that shop prices on items changed, as well as possibly some rarities. If you notice anything odd, please send either Keith, Amber or User not found: dna a sMail, and we will have it fixed as soon as possible!
There you have it! We didn't have to roll anything back (kind of) and worked hard to bring everyone to a happy medium. Hopefully everyone has their items, and as always, we are working very hard to make sure this doesn't happen again!
Note: Some people are confused about items that they have, that they sold before the site went down (that are now in their vault) and what they should do with them. Go ahead and keep them. We decided it'd be much easier to give out all the items, then not give out any items. You aren't abusing a glitch reselling them.
Posted by Keith
OMG thank you so much! I have a few things missing but HEY. It will be sorted out soon. I mean COME ON. You guys couldn't havE DONE ANY BETTER in a situation like this <3 My appreciations to Keith and the staff <img src="http://www.subeta.org/images/smilies/6398_emoticon_heart.gif" border="0" />
Ooops, sorry for the blank. I'm missing all my Christmas presents, a bunch of Subeautique restocks, A BH restock, and nothing seems to have been added to my vault (didn't get an s-mail about this either. Couldn't find the Token Shop minion either.
However, thanks for what you did manage. I'm assuming I'll get my Christmas presents back.
However, thanks for what you did manage. I'm assuming I'll get my Christmas presents back.
User not found:
Yes! Thank you SO much for getting the site back up!! I was so bored without it. =)
Thanks for getting the site up. I'm missing one item and that item is Bubble Insta Seed.
Wow...You wouldn't believe how happy I am. Thank you for your hard work. I didn't lost any item (except three Christmas Presents)...Just wow. Please, don't make that happen again, this was just horror the last days. xD
User not found:
woo... I got quite alot items in my vault..
as long as my recycle points is safe this time... i don't care about the rest. and they're all there so....happy me. =)
(only thing i registered i'm missing is the spectrum potion i bought from the token shop)
(only thing i registered i'm missing is the spectrum potion i bought from the token shop)
Aw crap, I noticed one more thing... my "I love magic" shirt from the token shop. Can anyone please let me know if we should contact different members of staff for different item types (i.e., one person for cash shop items, another for token shop items) or does it not matter? Thanks for any help!
Arrrgghhhh. Somebody finally bought my Irish Ghillies the other day, and now they're back. Lmfao. XD
I just looked in my wardrobe and think a few items might be missing they are gifts from cult members that they sent me for my birthday
Thank you so much, guys. <img src="http://www.subeta.org/images/smilies/6398_emoticon_heart.gif" border="0" /> Love you.
I cant mail anyone..ie keith about cash shop items..anyone else having trouble with the smail or even going to their lookup?
Wow, I'm really impressed at how much was salvaged. I was expecting to come back to much larger losses. Right now all I know for sure is missing are Christmas Presents, bought 4 on Sat. and put all the items I got in shop or gallery, the Starpy that I won from the safe crack game and put in my shop, and the Explosive Dark Matter Die that I put in my gallery after defeating Nightshade. My main concern is of course the Cash Shop items. I was so thrilled to have opened a Spixi! Ah well, it's all chance, right? It really is better than I had feared we might come back to. Thank you to Keith and the staff that worked so hard to minimize the losses. I'm glad to see Subeta up and trying to make things right for as many as possible. I'll send an smail about the items as soon as I can figure out who the appropriate contact is. Thank you again for your efforts <3
User not found:
ok after reading all the post I can see I am not the only one missing token shop items. I do appreciate getting the tokens I had spent back in place of the items.. However I do still hope the items are RSed again so myself and others have a chance to get them again.
Well I can't view my user lookup, still getting an error, but thanks for all the hard work you did to get Subeta back on line.
Keith tried to report some glitch's in viewer information then tried to report it in help but also had glitch in there to. But would like to say thank you for all the very hard work you and your team are doing.
User not found:
I have a question:
I had 2 Spring Equinox and 2 Lovable Rainbow Beanbag from the token shop and now I don't have them anymore it seems.. So what are you going to do/ How are you going to handle missing token shop items that were bought in the time frame of the roll back? Will the items be put back in the token shop again or will the items be sent out to users whom had bought them?
I had 2 Spring Equinox and 2 Lovable Rainbow Beanbag from the token shop and now I don't have them anymore it seems.. So what are you going to do/ How are you going to handle missing token shop items that were bought in the time frame of the roll back? Will the items be put back in the token shop again or will the items be sent out to users whom had bought them?
i'm also missing my Happy Nuggets. sad face. my Vile Water Imp and Hydro Matter were gone too, but i remade them. the garden doesn't work for me.
I had lost 2 1k tokens and (maybe) a spectrum potion, but i haven't found them anywhere, nor in my vault!
Beachbum & Allegria i too am missing the lovable rainbow beanbag and the happy nugget's but i noticed i have the tokens back in my vault. Whilst i am very sad that i dont have these items, I am so greatful to subby team for all the hard work they have done to get everything else back <img src="http://www.subeta.org/images/smilies/6398_emoticon_grin.gif" border="0" />. I am sure they will relise them again.
Thanks Keith and the "Gang" for all the hard work <img src="http://www.subeta.org/images/smilies/6398_emoticon_grin.gif" border="0" />
Thanks Keith and the "Gang" for all the hard work <img src="http://www.subeta.org/images/smilies/6398_emoticon_grin.gif" border="0" />
User not found:
<3
You guys pulled off everything.
Amazing, you are!
You guys pulled off everything.
Amazing, you are!
User not found:
Keith - Just want to let you know, but I'm still getting an error on user profiles. Not sure if it's my computer (it's very ill-tempered) or if this is Subeta. Everything else seems to work just fine, but I just can't look at user profiles, it gives me a blank page with an error message. The number it says to include is always 0.
User not found:
I've looked around and wfrom what I can gather I'm missing a White Opal Crown, but other than that the staff did a great job with restoring my shop items and everything. (: I am VERY thankful for all the hard work you guys have done the latest days who made this possible, thank you, thank you, thank you. <img src="http://www.subeta.org/images/smilies/6398_emoticon_heart.gif" border="0" />
Beachbum wrote "Didn't even realize the site was down...but now that I'm having a look...my Lovable Rainbow Beanbag and the Happy Nuggets are missing!!!! I'm afraid to look at what else is gone."
Dang, I just checked and I'm missing the Happy Nuggets too. I don't know about the Lovable Rainbow Beanbag though because that was in one of my pets' treasure, and I can't access that yet.
Dang, I just checked and I'm missing the Happy Nuggets too. I don't know about the Lovable Rainbow Beanbag though because that was in one of my pets' treasure, and I can't access that yet.
To Keith and the Subeta Team - On Pownce you said that the deadline would be Thursday and that day has arrived and I and all the other members can access Subeta once again. Congratulations on all your hard work. I trust you are all having a well-deserved rest now.
Hmmm. I'm going to wait a bit before mailing anyone as I'm sure their hands are full and will be for a while. But still, losing items from the Cash Shop isn't good, such as the Wine Flamenco Dress that I had in my shop that I got from a Christmas Present, and I'm positive I had a book from the latest DPs in there as well (I bought a few DPs to try and get Cherry Blossoms).
I understand the frustration the staff must be feeling right now and I want to buy Cash Shop items again in the future, but I'm not feeling particularly confident about that right now.
I understand the frustration the staff must be feeling right now and I want to buy Cash Shop items again in the future, but I'm not feeling particularly confident about that right now.
Didn't even realize the site was down...but now that I'm having a look...my Lovable Rainbow Beanbag and the Happy Nuggets are missing!!!! I'm afraid to look at what else is gone. <img src="http://www.subeta.org/images/smilies/6398_emoticon_sad.gif" border="0" />
I actually do have one of my trunks <img src="http://www.subeta.org/images/smilies/6398_emoticon_wink.gif" border="0" /> but only because I'd opened it and put in in my wardrobe which is neat. So I just need to get the othe 9 really <img src="http://www.subeta.org/images/smilies/6398_emoticon_wink.gif" border="0" />
I am missing quite a few things as well. I recently combined my minion gallery with my normal gallery but none of my minions are there now, nor were they placed in my vault (with the exception of a few that I bought recently, the ones I already owned before this are gone)... And I had quite a few. x__x;;; Everything else seems to be in order though but that is still a pretty heavy loss for me. Great job getting the site back up though, I was going nuts not being able to get on here. xP;;;
Good job <img src="http://www.subeta.org/images/smilies/6398_emoticon_smile.gif" border="0" /> I am going to wait till I get back on tomorrow to write someone about the few important things I am missing (not worrying about a lot of miscellany ). It might be a good idea to create some kind of separate form for people to fill out for missing items related to this event rather than have bunch of different UA's get flooded with all the problems in their s-mail boxes.
Wow, I am very impressed with all your hard work! I doubt I'll realize if I am missing anything, but that's okay. Thank you to the programmers, Keith, and anyone else involved in the site's recovery. I'm sure it was a LOT of hard work, and very stressful. Also, thank you Keith for having the Pownce page up. It helped to have some updates!
I don't mind missing some things but the cash items..those I want back <img src="http://www.subeta.org/images/smilies/6398_emoticon_wink.gif" border="0" />
I miss lots of items especially DP and Trivia prizes <img src="http://www.subeta.org/images/smilies/6398_emoticon_sad.gif" border="0" />
whew, I found my cash shop receit <img src="http://www.subeta.org/images/smilies/6398_emoticon_smile.gif" border="0" />
Trapped Minions isn't working. Just to let you know. <img src="http://www.subeta.org/images/smilies/6398_emoticon_wink.gif" border="0" />
User not found:
Im still missing a plutonium dragon.
User not found:
good job... not going to lavish you cause your probably too tired to care hahahaha but thanks keep up the good work
Will the token shop restock again? I got my tokens back for the things I bought, but I can't rebuy the actual items, since they're not in the Token Shop anymore...
I have the same thing. Everything from the Cash shop is now gone. Who do I contact with the transaction numbers to get them back?
Thanks for all the hard work and getting the site back up, but I am confused. It says there wasn't a rollback, but my gallery is reset to where it was last week BEFORE I put in about 12 hours work redoing it, plus I am missing many items that are not in the smail from Subeta team, most noteably my Everheart staff, 2 Recycle Beast TCs, and Loveable Rainbow Beanbag. I sure hope I will get it all back, but will wait till tomorrow to deal with it. Just to tired tonight.
but yay! <img src="http://www.subeta.org/images/smilies/6398_emoticon_smile.gif" border="0" /> sit back up! thanks!