Doom Bug


Sorry about the downtime (On a Saturday!). We have some upgrades to do, as well as new hardware to install (another new server!) that required taking the site off line. While it was off, we did some maintenance on the database related to the recode :)

The site should be up, and stable now.
User Avatar: 1

Posted by Keith

Rabbit_Insanity

Thanks for taking the time to reset the quests today. much appricated since I have almost no sp due to buying to much donation presents in the trade center.
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Evy

Lol @ "stable" <img src="http://images.subeta.org/smilies/6398_emoticon_raspberry.gif" border="0" /> There was just another round of proxy errors and everlasting lag.<br />
But at least I'm glad you're working on it. And I'm looking forward to at least one weekend without downtime.
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Midnight_916

Spirou - i didnt know you could do that <img src="http://images.subeta.org/smilies/6398_emoticon_shocked.gif" border="0" /> well, i know for future reference now, thanks ^^;
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YeranceK

Amazing how many people get so angry and yell about the site being down. Its a problem for all of us but there is no reason to attack the staff and creator of the site. BE GLAD he replys and tries to explain what has happened. I use to play on a different and very well known pet site and they never replied to concerns like Keith does. Im glad to have changed to Subeta and will deal with the downtimes even though it is upsetting I know they are working to a bigger and better Subeta for all of us. Just be patient people <img src="http://images.subeta.org/smilies/6398_emoticon_smile.gif" border="0" /> Thanks Keith!
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Antheia

I was on neopets for a while there, I was just about ready to throw my computer out the window for a second there.....<br /><br />
Thank-you you guys for doing everything you can to make us happy. 8D
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DaringSpirit

<b>Quote:</b><blockquote style="padding:5px; line-height:15px; background-color: #FAFFFF; border: 1px solid #000000; font-family: georgia; font-size: 10;">SLUSHIE - I think that if you want them to celebrate a special holiday or make something special, you can sMail a mod and ask them, like two weeks ahead or something. (: Think that's how they can keep track of all different holidays (Happy late St Davids day, btw)</blockquote><br />
<br />
I wrote and asked for St. David's Day items. I thought the traditional Welsh costume would have been adorable. Along with some daffodils, a flag and a little red dragon - although we have the Wyvere so that was probably not a possibility. A nice wearable sheep, though, now that would have been fun <img src="http://images.subeta.org/smilies/6398_emoticon_grin.gif" border="0" />
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User not found:

SLUSHIE - I think that if you want them to celebrate a special holiday or make something special, you can sMail a mod and ask them, like two weeks ahead or something. (: Think that's how they can keep track of all different holidays (Happy late St Davids day, btw)<br />
<br />
And yes, I was sad to find subeta not working because I had time to sit at the computer <img src="http://images.subeta.org/smilies/smiley_sadface.gif" border="0" /> But nice that it's back on <img src="http://images.subeta.org/smilies/6398_emoticon_heart.gif" border="0" />
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xFlyleaf

I was quite mad yesterday. I woke up at 9:30 (Subeta time) and when I went to bed at around 10 (still, Subeta time), I had not seen one second of up time.
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Midnight_916

GRR. I was hoping Subeta would relese some Welsh themed items. I guess not. They celebrate every holiday in the book exept Welsh ones. Thanks <img src="http://images.subeta.org/smilies/6398_emoticon_smile.gif" border="0" /> ~ btw it was Dydd Gwyl Dewi or in English Saint David's Day. =/
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howl

Oohhhhhh <img src="http://images.subeta.org/smilies/6398_emoticon_shocked.gif" border="0" /><br />
<br />
So thats why I couldnt go on! I was starting to panic XD
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User not found:

The last few saturdays always was a downtime so no problem <img src="http://images.subeta.org/smilies/6398_emoticon_smile.gif" border="0" />
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Cutepupp7

No wonder...It was hard for my computer to come to this site earlier..But It didnt go thrue...It took forever to see reults...Lols owell.
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User not found:

I could have used you today, though T_T Subeta would have kept me awake in class while my teacher was going over, again, how to make a new document in Indesign.
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BoomBoomBingBang

Good thing the site is up again. I was getting bored, watching this sad news video about a famous and smart parrot who died. <img src="http://images.subeta.org/smilies/smiley_sadface.gif" border="0" /><br />
<br />
But the site is up now! :3
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farewell_all

good to see the site back up...<br />
<br />
Although frustrating, I can live with a few problems while waiting for the new code. Although I do wish shops would go back to 100 items a page for us slow loading people...<br />
<br />
For those who come from WTF, it was the same there to the first few years and still is. Some things just take a while to fix (thinks of pound on WTF). I or we should be grateful we at least get some info on what is happening here...<br />
<br />
PS - I need a job, will work for a new computer, hehe, come on Keith, send me a new PC and Ill be your PR guy and distract the angry mobs <img src="http://images.subeta.org/smilies/6398_emoticon_wink.gif" border="0" />
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User not found:

I was wondering why the site went down XD but thanks for the update. <br />
<br />
Is there anyway you guys could possibly put this site on the rewrite and do the coding for this site over again with the newer version of PHP? Or something like that? o.o<br />
<br />
Not trying to argue or anything. Just asking.
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apricotbaby

No bank interest, Item Hunt, or Wiz Quests? *sigh*<br />
<br />
Thanks for fixing things and keeping us posted anyway, Keith <img src="http://images.subeta.org/smilies/6398_emoticon_smile.gif" border="0" />
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Daifuku

I agree with Bagheera23608.<br />
handling all of this would drive me insane xD
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Rabbit_Insanity

Okeys thanks for working on it then. I shall wait for it to reset tonight, or tommorows if you have to go to bed.
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Bagheera23608

Kieth - you are mature beyond your years. Well handled.
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User not found:

I have a question, if I can ask it here. It doesn't relate to the downtime, but it does relate to problems on the site that haven't been fixed.<br />
<br />
Since the gardens are unusable for anyone who planted Banana Seeds, and the Aeanoid Seed is one of only(?) two ways to get an Aeanoid, could someone who had an Aeanoid Seed but didn't have a usable garden contact a UA to give up their seed and have one of their pets turned into an Aeanoid?
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Keith

Buumon - I'm working on that right now <img src="http://images.subeta.org/smilies/6398_emoticon_smile.gif" border="0" /> The cron is a little wonky though, because of some of the changes we made to the servers. If it's not reset in the next hour, it's because I went to bed (I have a bedtime too!)
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User not found:

I don't think people are ungrateful, I think they're addicted and don't take to withdrawl too well. <img src="http://images.subeta.org/smilies/6398_emoticon_raspberry.gif" border="0" /><br />
<br />
I'm glad it's back up. I'm annoyed when it's down when I have time and want to play, but I wouldn't be angry or ungrateful unless there was no explanation for what the problem is. Knowing why something has to be annoying makes it less annoying. <img src="http://images.subeta.org/smilies/6398_emoticon_smile.gif" border="0" />
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Rabbit_Insanity

Ok enough about things that can't be fixed. <br />
<br />
I KNOW you guys can reset the Chron when its broken. So can you PLEASE do that so we can do our quests today? (I am saying please, yes its a small miracle I know how to say the P word. Don't have heart-attacks though. I'd feel a itty bit guilty <img src="http://images.subeta.org/smilies/6398_emoticon_raspberry.gif" border="0" /> )
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Karen

The fact that you recognize where the frustration comes from and the validity of it does more for soothing my original sense of injustice than your other explanations, especially in response to the user whose opinion obviously differs greatly from my own. I appreciate that and will shut up for now. <img src="http://images.subeta.org/smilies/6398_emoticon_raspberry.gif" border="0" />
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snog

Wow, so everyone that complains automatically is lumped in with people that has no lives? Great, thanks!
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Keith

They're not ungrateful - I'd probably be just as upset (and vocal XD) as they are <img src="http://images.subeta.org/smilies/6398_emoticon_smile.gif" border="0" /> Things don't work - people get upset.
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User not found:

Wow the people that are seriously arguing about this right now are pathetic. We all get annoyed when Subeta goes down, but running a website with the amount of people that it has can't be an easy task. You people that are complaining need to find LIVES to do outside of Subeta.<br />
<br />
Otherwise -hugs to everyone working on the servers- Think about it guys, we spent a day without it, but they spent the whole day clicking on random groups of numbers to get the site working again. Stop being so ungrateful and shut up. plzandthanks.
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Keith

I'm sure you understand, though, the reasoning behind that. We have two choices, and very limited programming resources to use.<br />
<br />
We can fix of all of things things - however the entire current site is built on code written by a 14 year old, who was learning PHP. While a lot of it has been patched up over the years, it's still, at the core, PHP4 (when we're running PHP5) and extremely inefficient. <br />
<br />
Or, we can put all of the programmers toward the rewrite, and have <strong>critical</strong> bugs only paid attention to on this site - to get the rewrite (which is written on updated, PHP5, OOP) full attention and the speed that it needs.<br />
<br />
We have two options, and we went for the latter. Otherwise, we'd be fixing things on this site, that we'd just have to turn around and <strong>do over again</strong>, on the rewrite. While this site will still fail, go down, and be generally crippled because of the old, terrible code.
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User not found:

I'd like to see some of the little stuff fixed. If it's not possible to fix some of the old REs, could you create new ones?<br />
<br />
When the Red Envelopes were around they became an RE that added an item to your inventory. Could a new Amulet and Map Piece RE be created even if the old ones can't be touched?<br />
<br />
Leave the stealing RE dead though. I doubt many people mind that one not working. <img src="http://images.subeta.org/smilies/6398_emoticon_raspberry.gif" border="0" />
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User not found:

I feel so joyful when I see the page name "Subeta - Main -" XD Thank you for the updates! I <3 you, Subeta! =] *choking hug*
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Karen

Your idea of important probably differs quite a bit from mine--but the site has a lot of issues. <br />
<br />
The pet zappers malfunction on a regular basis and have for ages now. <br />
<br />
There's a glitch with growing the banana seeds in the garden so that it dies and you can't grow anything anymore.<br />
<br />
On a regular basis, quests don't get reset and remain that way for much of the day and sometimes even the whole day. <br />
<br />
IE users have been treated as the red-headed step children, unable to use forums or trades correctly. <br />
<br />
Many of the random events do not work. <br />
<br />
Item Drive was broken for ages before someone finally shut it down, causing many users to lose out when they 'won' but got no prize. <br />
<br />
I could go on for a while here, actually... <br />
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Rabbit_Insanity

Um seems like things are not a 100% fixed. The Chron did not reset today.. can you please fix that, for those of us who spend most of our sp on donation presents and need quests to do? ^^'
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Keith

<b>Quote:</b><blockquote style="padding:5px; line-height:15px; background-color: #FAFFFF; border: 1px solid #000000; font-family: georgia; font-size: 10;">The rational part of my brain realizes it's pretty stupid to argue with the owner of the site, as it isn't difficult to freeze or delete an account.<br />
</blockquote><br />
Accounts aren't deleted, or frozen without a reason. No matter who you argue with <img src="http://images.subeta.org/smilies/6398_emoticon_smile.gif" border="0" /><br />
<br />
<b>Quote:</b><blockquote style="padding:5px; line-height:15px; background-color: #FAFFFF; border: 1px solid #000000; font-family: georgia; font-size: 10;">The rest of me is still thoroughly annoyed at the repeated downtime on weekends, the instability of the site even with the massive amounts that people donate regularly, and the way everything important always seems to be behind schedule.</blockquote><br />
<br />
There is some downtime that we can't schedule. When something goes wrong - we're required to fix it. While the site is <i>down</i>, we may as well add the improvements we have waiting for a good time to do it.<br />
<br />
As far as everything important, could you point something out besides the Recode? That could have been finished months ago - if we wanted to rush it <img src="http://images.subeta.org/smilies/6398_emoticon_smile.gif" border="0" />
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Karen

The rational part of my brain realizes it's pretty stupid to argue with the owner of the site, as it isn't difficult to freeze or delete an account. <br />
<br />
The rest of me is still thoroughly annoyed at the repeated downtime on weekends, the instability of the site even with the massive amounts that people donate regularly, and the way everything important always seems to be behind schedule.
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Keith

<b>Quote:</b><blockquote style="padding:5px; line-height:15px; background-color: #FAFFFF; border: 1px solid #000000; font-family: georgia; font-size: 10;">Well, it seemed to be working pretty well when the new cash shop items were released.</blockquote><br />
Really, the site went down shortly after the new Donation Presents were released.<br />
<br />
<b>Quote:</b><blockquote style="padding:5px; line-height:15px; background-color: #FAFFFF; border: 1px solid #000000; font-family: georgia; font-size: 10;"><br />
It's a free site -- yes. That fact would probably won't change. However, some of us DONATE to this site. I think it's not of much of a far-fetched idea to hope the site would run a little better with funds coming in.</blockquote><br />
<br />
Your right - it isn't. However, take any site that is the size of Subeta (with bandwidth, users, clicks per user, etc) and the amount of income that Subeta generally makes. We don't have the money to buy 20 servers, run a cluster that automatically catches itself it it fails, etc. It's not possible unless we're handed $100,000+ tomorrow to have 100% uptime.
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User not found:

The word there is donate...free choice. I donate ALOT myself. But I don't expect anything from it outside of the item I paid for. Just my opinion.
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snog

It's a free site -- yes. That fact would probably won't change. However, some of us DONATE to this site. I think it's not of much of a far-fetched idea to hope the site would run a little better with funds coming in.
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User not found:

Thanks for letting me get my fix before going to bed~! <br />
<br />
To those that are complaining now that the site is up:<br />
<br />
It's STILL a free site. <br />
It's STILL fairly new and they don't have all the kinks and bugs worked out as it's growing at lightening speed.<br />
We all KNOW this happens fairly regularly.<br />
YES, it stinks when it goes down on the weekend, but spring is coming...you CAN do other things.<br />
<br />
I've had to learn these lessons myself...just be glad there's still a site to come to.
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Dingo

I thought Subeta would never come back lol XD <br />
Will Be so board without subeta <img src="http://images.subeta.org/smilies/smiley_angryface.gif" border="0" />
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Karen

"A piece of our hardware (a stick of RAM) was malfunctioning so we were required to take the servers off line regardless. The site wouldn't have been working well, with an uneven amount of RAM in the database server"<br />
<br />
Well, it seemed to be working pretty well when the new cash shop items were released.
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Daifuku

whee thank you ^-^<br />
*clings to subeta*
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apricot

; ; It's a tiny bit sad how devastated I feel when I try and get on subeta and it doesn't work. and the relief I feel when I see the loading bar fill up with color.<br />
<br />
Oh subeta. ; ; how I love you.<br />
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KEN

Thanks Keith (and to the rest of the staff) for getting Subeta back up and running again. <img src="http://images.subeta.org/smilies/6398_emoticon_smile.gif" border="0" /> <img src="http://images.subeta.org/smilies/6398_emoticon_heart.gif" border="0" />
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LadyBee

Thanks for letting us know what happened. *hugs her Subeta*
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rinne

thanks.<br />
auugh. i was so lonely, though. ;__;
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Neori

Thanks <img src="http://images.subeta.org/smilies/6398_emoticon_grin.gif" border="0" /><br />
<br />
Glad everythings running smooth ^^
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User not found:

I never realized this until now.<br />
<br />
I LOVE YOU SUBETA. Please don't leave me again. Especially not on a weekend.
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haunt_869

I actually think its going faster than usual.<br />
:3<br />
Thanks Subeta Staff!
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Bagheera23608

I was just coming in to say the same thing Hurricane just said. At least I could play my 360!
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CLICHE

It seems fast enough to me <img src="http://images.subeta.org/smilies/6398_emoticon_smile.gif" border="0" /><br />
<br />
Thanks <img src="http://images.subeta.org/smilies/6398_emoticon_happy.gif" border="0" />
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User not found:

I'm sure this is *just* what you were all dying to do on a Saturday! Thanks for killing your Saturday to make us happy. =P
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User not found:

lol jonoisbored<br />
i tried going there and playing some games... then I gave up cause I was bored and uninterested so i went back to refreshing subeta <br />
<br />
I miss subeta! <br />
<br />
<img src="http://images.subeta.org/smilies/6398_emoticon_grin.gif" border="0" /> glad it's back!
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tegu

Yay! *claps*
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User not found:

OH GOD! thanks for bringing the site up again xD i was soooo bored and got nothing to do the whole night (here at my country) x.X<br />
<br />
Thanks for working hard ^.^<br />
<br />
Luff Luff Subeta <img src="http://images.subeta.org/smilies/6398_emoticon_heart.gif" border="0" />
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Moreska

one can only take so much neo<br />
THANK YOU SUBETA, THANK YOU ;____________;<br />
-hugs screen-
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Keith

<b>Quote:</b><blockquote style="padding:5px; line-height:15px; background-color: #FAFFFF; border: 1px solid #000000; font-family: georgia; font-size: 10;">Yeah, thanks for letting everyone know what's going on /after/ it's already happened as well as taking the site down during the peak user time so you could do updates on it that could have either been done earlier or after the weekend.</blockquote><br />
<br />
A piece of our hardware (a stick of RAM) was malfunctioning so we were required to take the servers off line regardless. The site wouldn't have been working well, with an uneven amount of RAM in the database server <img src="http://images.subeta.org/smilies/6398_emoticon_smile.gif" border="0" />
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Naomi

Thank god. I was having some serious withdrawals.
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Karen

Yeah, thanks for letting everyone know what's going on /after/ it's already happened as well as taking the site down during the peak user time so you could do updates on it that could have either been done earlier or after the weekend.
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god

I love you Subeta xD
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Pink

I was wondering why subeta went down for so long.<br />
Thanks for fixing it!<br />
-hugs keith-<br />
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aciddragon

cool and good work making the site good and letting us know what is going on.
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