We are testing out a new Ticket System, for answering user problems :D Instead of heading to the help page and sMailing a user admin, you'll now fill out a ticket and get help from someone online :)
There are categories for just about anything, when you try to create a ticket, so just choose one and try to be as clear as possible.
This should help cut down on the work of the UAs (Since a lot of people sMail every single one, and when they try to help they realize that someone else is helping) and it helps keep everything in one area. If a UA is having trouble, they can simply transfer the entire ticket to another UA (or a higher staff member, myself included) to help the user out.
This is not a place to report bugs, this is still where you do that. :D
Posted by 
Keith
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I didn't read all the comments, but did anyone notice this sounds like LiveJournal User Support, which is totally cool.
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User not found:
Looks like a good idea. I hope it turns out great.
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Seerow
I just wanna say the ticket system worked beautifully, at least on the user end! I submitted it and it was taken care of asap.
And theres a comment section after you submitted your ticket! I had no idea you could do that, made getting updates and communicating much easier.
And theres a comment section after you submitted your ticket! I had no idea you could do that, made getting updates and communicating much easier.
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User not found:
Ggrrrrr I accidently post a blank comment sorry.
Since I am here though I can't resist the urge!
<strong> Oh, I've got a golden ticket! =P
</strong>
Since I am here though I can't resist the urge!
<strong> Oh, I've got a golden ticket! =P
</strong>
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Tessalia
Sorry, my previous comment got posted before I had finished writing xD;
I remember having a problem a while back and smailing ONE UA and being helped a few hours later, so I can't complain about the UAs' help :')
There is one thing I don't understand: with this system users will also be able to help out other users...? O_o
I hope this works well for everyone, I don't want what Phantom said to happen here...
I remember having a problem a while back and smailing ONE UA and being helped a few hours later, so I can't complain about the UAs' help :')
There is one thing I don't understand: with this system users will also be able to help out other users...? O_o
I hope this works well for everyone, I don't want what Phantom said to happen here...
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Templar
Hmn..... I don't think this is a good idea. It reminds me of the system wajas have, and it takes forever for a mod to solve things. One time, it took me four months AND to have the same problem occur again to get an automated message from the mods there. x;<br />I don't think this is a good idea.
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BladeRunner
LadyTogemon theres lots of things that qualify as a bug and also as something you should not post in the bug forum (glitches and dangerous things that shouldnt be shared) or help regarding things that arent bugs but are account specific and so forth :3
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BlueLeafeon
This also fixes the issue of not knowing who smail about your problem. I'm very careful when it comes to reporting issues and I spent a whole day trying to figure out who to smail...
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Schwarzflug
Lovely! Thanks! =D
Didn't know there were users who wrote to all UA for the same problem...that's just...uhm...*cough* xD
Didn't know there were users who wrote to all UA for the same problem...that's just...uhm...*cough* xD
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Great idea! Now I don't have to worry about figuring out which UA is online when I need to contact someone. =)
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Childstar
Hey this might work well.. <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" /> Cool idea
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kewl! justwhati needed <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
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MikiDaCrow
I think another good part about this will hopefully be a reduction in complaints about favoritism. You get the UA that the ticket gives you, and that's a GOOD thing.
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Neat idea <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" /> What sort of problems do people contact the UAs about, if not about bugs?
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User not found:
Awesome idea! <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
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SYDNEY_109
Hey good idea!!! If i have a problem then the " Ticket" is the answer!!! <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
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lovey
hey alright I feel like if I do have a problem it will be taken care of asap xD yay for adopting the ticket system 5 stars !!
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Bagheera23608
I hope this works well for everyone - nice idea! I just dont get people - why smail EVERY UA? That just wastes their time AND yours. I had no idea. Patience is a virtue, folks. Glad ya'll came up with a way to cut that out.
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User not found:
I really hope this system works out <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
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User not found:
brilliant idea!
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Cobaltbluetoo
Great idea! When I've had to get help I've gone to each one's profile to see if they're around. This way you just fill it out and know you'll get the help you need by whomever.
The only drawback I can see is a lot of people have their favorites and would like to stay with that one person. Other than that, this should work out really well for everyone.
The only drawback I can see is a lot of people have their favorites and would like to stay with that one person. Other than that, this should work out really well for everyone.
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Merry
Cool idea. <img src="http://images.subeta.net/smilies/6398_emoticon_happy.gif" border="0" /> Hope it works out.
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TaraStreet
The kink of showing up at the top of the page is now fixed I assume? Outside of that I liked the idea and hope that it works as well as we are thinking they will. Perhaps now people will have to find another excuse aside from the UA playing favorites/picking on me one.
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splinter
Well I went to send a mail and there was a little box at was top of the mail thingy saying
'If this is a user-admin related issue and not a personal sMail, please use the Ticket System instead. <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />'
Iguess that sorts out that problem then. xD
'If this is a user-admin related issue and not a personal sMail, please use the Ticket System instead. <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />'
Iguess that sorts out that problem then. xD
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OOh good idea!!
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aiya
Whatever helps you helps us <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
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Karen
Sorry.. just some Cardale love. <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
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Sopheroo
And keep in mind User Admins are trained to answer your questions.
Do you imagine the chaos that would happen, if all users could reply to these?
Do you imagine the chaos that would happen, if all users could reply to these?
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Karen
Nono, I'm greedy. <img src="http://images.subeta.net/smilies/smiley_sadface.gif" border="0" />
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Good Idea Keith! Hope it all works out!
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moonstone
sounds like a good idea to me...i hope this is eventually put into practice fulltime... <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
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Keith
Then he should still be claiming tickets <img src="http://images.subeta.net/smilies/6398_emoticon_wink.gif" border="0" />
Share the cardale!
Share the cardale!
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Karen
But... butbutbut Cardale is too awesomely helpful. <img src="http://images.subeta.net/smilies/smiley_sadface.gif" border="0" />
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Rasputina
You can try smailing me and seeing. <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" /> I dont think it keeps you from mailing altogether, since some of us are rather chatty <img src="http://images.subeta.net/smilies/6398_emoticon_wink.gif" border="0" />
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splinter
Rasputina - You said you will get notified ifmailing a UA, but what if just idle chat, will you still get the message?
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JoAnna_119
I'm sure you can still mail a UA (after all people are friends with them) but they'll probably just direct you to the ticket thing if you mail them with an issue.
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Hope it'll work out x) Good concept.
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Rasputina
calmtears - There should be an event that tells you not to mail UA's with this kind of thing anymore when you try to smail us <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
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Rasputina
KamikazeKiel - What if someone reports a user and that user tries to pick up the ticket? Probably not a good idea in the long run. People can still help each other via the help forum. This is for official stuff that needs UA attention.
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Seerow
Alright, thanks for clearing it up guys <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" /> I'm really liking this idea now! I know it was very frustrating trying to find someone who was online to get help sometimes.
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MidnightShadow
I don't like not having control of who handles my issues :/
Otherwise, I like this idea.
Otherwise, I like this idea.
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User not found:
Fantastic! Great idea... now if only I had an need to test it.*L*
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Impure_478
Why not make it so that other users can also help with the tickets?
That way, it'll cut down even more of the questions that are asked to the UA's...if that makes sense.
That way, it'll cut down even more of the questions that are asked to the UA's...if that makes sense.
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Autumn_275
This seems like a really good idea <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
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Rasputina
No Seerow, this is where you will submit your problems that you would normally bring to a UA. A UA will take care of it and then close the ticket. This way you dont have to play roulette, trying to find a UA who's online and can take care of your problem. <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
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JoAnna_119
It seems to work better than having to sit and click random UAs and see which one (if any) are around lol.
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Keith
Seerow - this will be the <strong>required</strong> method of getting help from a UA from this point forward, which is why I think it'll be used.
All staff are notified when there is a new ticket, so it should be answered pretty quickly. (And that resolves the sending one to every staff member you think is online problem)
All staff are notified when there is a new ticket, so it should be answered pretty quickly. (And that resolves the sending one to every staff member you think is online problem)
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Dandelion_741
AMZ had something like that, before it died <img src="http://images.subeta.net/smilies/6398_emoticon_shocked.gif" border="0" />
Good idea <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
Good idea <img src="http://images.subeta.net/smilies/6398_emoticon_grin.gif" border="0" />
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Dill
Online UAs are notified. <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
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Seerow
So will this be like say the Suggestions part of the site where this is just a list mile long of user issues, or will a UA who's on the site at the time get a notice or something that a ticket has been submitted?
I think I like the idea in concept, I just don't want it to be something like the Suggestions part of the site that (I don't think anyway) many people visit <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
I think I like the idea in concept, I just don't want it to be something like the Suggestions part of the site that (I don't think anyway) many people visit <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
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Libertine
Looks nice, hope it'll work <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
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