New Monthly Subscription Item! + Important Announcement
Note on special item from the subscription plans: If you are currently subscribed to one of these plans (Quester, Councilor, and Goddess), you will get this month's item on the day your subscription renews. If you get charged a few days before the special item changes out, meaning you get a second copy of the previous prize, you can file a ticket to get it swapped to the new one!
Important Announcement from Your Programmers
Some people were billed today even though their subscriptions were stated to renew tomorrow. The subscription renewal dates shown on the Subscriptions page were off by one day; subscriptions should renew on the same day as they are billed, which should be the same date every month - and equal to the date you subscribed. For example, if you had subscribed on the 12th last month, the page erroneously showed the renewal date as the 13th this month when it should've been the 12th.
We take this issue seriously and are working to make this right. The renewal dates on the Subscriptions page are now accurate to when you will be next billed. If you were billed today, your subscription will renew by the end of the day and your billing date will be the 12th every month. We are also giving 500 CSC to all subscribers as compensation for the inaccurate billing information. If you are a subscriber, you will receive this along with a sidebar notification by the end of the day.
If you would like to change your billing date to a different date of the month, you can do so by cancelling your subscription and starting a new one on the date you want it to be after your current subscription period runs out.
Posted by SubetaTeam
I'm thinking of changing my renewal day, but I heard that if you cancel your subscription, you can't re-subscribe until your current one runs out, is that still true? Because I'm still impatient about wanting the item (and jealous of people who will get it before me) but I don't want to go through all that only for it to be pointless.
Mine was supposed to renew on the 14th. I am just glad I had the money in the account for it.
I saw I was charged today but the subscription said it would renew tomorrow. Figured it was just one of those things and was going to wait! Thank you SOOOO freaking much for the CSC!! I'm saving for a name change and by the sounds of it I'll have enough by the end of the day now!
Thank you so much Keith and staff <3
Thank you so much Keith and staff <3
Aw thank you! It being a day off fortunately didn't throw anything off for me but I'm glad it's correct now for in the future. And the new item is lovely!
it's the constant 502 errors & lag yet still pushing for people to spend real money on the site for me 🥴
Hope everyone was okay with the error and it didn't mess anyone up, glad you've noticed quickly & have worked to fix it. Appreciate the compensation too, of course. Also glad that it means I get to wait one day less than I thought for the next item, it's very lovely.
i cancelled my $10 subscription to upgrade to the $15 sub, but i can't find where to resubscribe? it just shows that my previous subscription was cancelled and will end 8/20.
So my plan is supposed to auto-renew today, and it says the 12th on the subscription page, but it hasn't kicked in yet? Shouldn't it kick in before I actually lose premium perks?