Update on Site Loading Issues
Last night Subeta's servers had a severe outage, bringing the site down for about two hours. Keith brought back-up servers online, but several features are still being impacted. The reason for the outage is still under investigation and, while a fix is being worked on, there may still be disruptions to features such as wardrobe, access to forums, and autopricing.
Subeta was one of the earlier pet sites and continues to provide fun and content, integrating old features and adding new ones, but this means that problem-solving for its unusual server load and output can take time. We will be posting more information on #siteupdate as we get it, and those posts can be read through the Staff Forum Posts on the sidebar even if you're unable to log into the forums. The status page is also being updated!
This was not put in as a news post earlier because we wanted to have more information for y'all if at all possible, but we're open to feedback on whether that works. Please let us know what you'd prefer in the comments!
Posted by Galaxia
Avel
I like acknowledgment, even if we don't have a lot of details. A good "we know there are problems" is always nice, especially when we don't know what's happening behind the scenes or if the programmers are around.
Thanks for the update, and for working hard on figuring out the issues! <3
As far as updates go, I think that a brief "we're aware of the issue and are investigating" at the start of emerging problems would be good, as well as a follow-up later when there's more information to give! For me at least, it's always comforting to at least know that staff are aware of issues, even if they don't currently know why there are issues. :) Before the site officially went down and had a note referring users to the status site, I was left wondering if anyone was even around who could do something about it. not in an impatient or angry way, as I know that site staff is mostly (entirely?) made up of volunteers, and I appreciate what you all do!
As far as updates go, I think that a brief "we're aware of the issue and are investigating" at the start of emerging problems would be good, as well as a follow-up later when there's more information to give! For me at least, it's always comforting to at least know that staff are aware of issues, even if they don't currently know why there are issues. :) Before the site officially went down and had a note referring users to the status site, I was left wondering if anyone was even around who could do something about it. not in an impatient or angry way, as I know that site staff is mostly (entirely?) made up of volunteers, and I appreciate what you all do!
Someday I hope to see my tree LOL
The forums are buggy obviously. Clearing cache and cookies, then restarting browser works but it times out.
The forums are buggy obviously. Clearing cache and cookies, then restarting browser works but it times out.
I appreciate y'all's hard work as well as the update! Best of luck with the bug smooshing.
Thank you to all who had put in effort to recover subeta as fast as you could, it is really appreciated
Thanks so much for the update. I prefer this sort of info in the news comments, as it's usually more accessible. So, yes, this is great!! The forums haven't been reliable, in terms of loading (as you all know) which is why it makes the most sense to update us here. Thanks again!!
Things are bound to get janky here and there, but appreciate the transparency and relative speed y'all have on informing us and keeping us up to date. Love that there's a detailed status page too!
I really appreciate the news post personally as I'm not able to access forums at the moment. Thank you for all the hard work and dedication!
Thanks for the info! The more communication the better. Especially when the forums are strongly involved in the issue s lot of people don't know or realize we can read forum posts in a couple of different ways even when we can't access the forums, so they feel lost and out of touch. Making a news post, even to say "we aren't sure what's going on" at least makes us feel that its being worked on and we can bear it with a little more patience and less panic.
tbh, i don't mind some lag as long as the staff does a good job communicating what's going on. thanks for doing so!
Appreciate the update being in the news as I cannot access the forums on my phone at all, nor use them properly on pc.
Thank you for addressing this! I'm not sure I understand what you mean by the last two sentences there. What exactly do you want our input on?
Thank you so much for keeping us up to date! It seems that some things that weren't working yesterday/this morning are slowly coming back.
(HA's, trees, and other images now work for me!!)
We appreciate all the work y'all are doing behind the scenes and for keeping us in the know! <3 I hope yourself and staff are having a lovely Lumi/Winter holidays so far!
(HA's, trees, and other images now work for me!!)
We appreciate all the work y'all are doing behind the scenes and for keeping us in the know! <3 I hope yourself and staff are having a lovely Lumi/Winter holidays so far!
