Originally when I posted the news post about lost accounts, I was under the impression that 50 or less accounts had been lost due to the power outage. Under new information, this number seems to be far greater, more than any of the administrators can handle. An script will be written to help users recover their accounts. This script may take up to a day to complete, so the rule on not playing the site has been removed, you may play, however, any pets you adopt will be deleted or placed into the pound if there are no remaining pet slots in the original account. Thank your for your patience, and we apologize for the inconvinance. We will do our best to rectify this issue in a timely manner.
Posted by User not found:
Victoria_884
But again... it seems like you're part of a different glitch. Okay, in other words, what I'm trying to say is that your 6 hours old account probably won't be retrievable.
Kitty, it doesnt seem like your account was part of this glitch... this glitch only happened on Friday, yet the account you're using now is 2 weeks old?
and if we had gold accounts, that information will be tranferred as well? i had just signed up for a gold account, and want to be sure that the money I spent isn't lost.
I have completely started over since my first account vanished (it was only 6 hours old when it vanished). I have the max number of pets now, so will two of my pets be disowned and replaced with the original two? I don't really want that to happen. Should I empty my vault and shop now? Sorry for more evil questions. xD
User not found:
Sorry for all you people that are affected by this! =-(
I'm glad mine wasn't affected but it's really good that everyone's doing as much as possible to set this all right. :/ -thumbs up-
User not found:
What if we make sPs would those get merged also?
User not found:
Thaks for the infornation David! Thanks Kerryee, hope to see you soon hun <img src=/images/smilies/6398_emoticon_heart.gif border=0>
User not found:
applauds the response to help those who've lost their accounts more quickly, and also understanding on behalf of the staff towards those who want to be able to play while waiting<br />
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I wasn't affected, but it's good to see staff being understanding toward the users about the whole thing!
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I wasn't affected, but it's good to see staff being understanding toward the users about the whole thing!
User not found:
if i may be so bold ... perhaps this is an extra good time to visit the cash shop and buy as many donation items or GA medals as we can afford, since this is bound to be costing the staff a lot even if it's in hours of donated labor. i for one plan to spend as much as i can there. and if a bunch of us pour in over and above what we would normally do, perhaps it will really help a lot.
User not found:
Thank you for the update, I'm just glad I was lucky enough not to lose mine after all the hard work I've put in over the past few months. I hope all who did lose their accounts get everything back safe & sound.
Thank you David and administrators. Your hard work is appreciated by me and all those who lost their accounts.
User not found:
Trades and inventory will be merged, I won't bother merging new shops/shop stock and new vault items however, so Don't place anything at all in your vault.
User not found:
Thanks so much for keeping us all updated. I and my family member's all have our accounts safe and sound, but we understand the upset caused by what happened, and we are thankful you are all working so hard on the other's behalf.<br />
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~applauds~<br />
Thank you!
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~applauds~<br />
Thank you!
I've got another question, If we put the items we've restocked in trades, when our old things come back, will our previous trades be deleted or affected in any way?
The staff are absolutely great for trying to fix this. Good luck. <img src=/images/smilies/6398_emoticon_happy.gif border=0> And I also wish the people who lost their accounts luck in regaining them soon. <img src=/images/smilies/6398_emoticon_smile.gif border=0>
User not found:
Items you restock will be kept, since there is no actual limit on those. However, be aware that any shops you create will be deleted. I forgot to mention that in my post.
wow. that's awful.<br />
the staff fixing this situation are amazing!!! <img src=/images/smilies/6398_emoticon_smile.gif border=0>
the staff fixing this situation are amazing!!! <img src=/images/smilies/6398_emoticon_smile.gif border=0>
User not found:
phew, I'm glad my account was safe <img src=/images/smilies/6398_emoticon_smile.gif border=0>
User not found:
Sorry to those whos accounts were lost <img src=/images/smilies/6398_emoticon_sad.gif border=0>