Quick database downtime
Load this on Kumos site
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Echoing the unable to login on pc. Getting the "something went wrong" when trying to. Luckily I was still logged in on my phone and was able to get melody that way. But this needs to be fixed, especially for those who have melody streaks.
Can't enter normal subeta site.
Kumos is working but can't go to melody or anything else.
Keep getting errors
Kumos is working but can't go to melody or anything else.
Keep getting errors
Can't access melody from kumos so rip. I was trying to finish my lumi shopping. Why did I ever hit log out? T-T
Wanted to echo what is being said here, I'm getting the "something went wrong" error when trying to log in to my PC. My password for Kumos isn't working either, and I can't change it cause I don't currently have access to the attached email.
I am posting this from mobile however, which I was already logged in to and seems to still be working.
I am posting this from mobile however, which I was already logged in to and seems to still be working.
I am unable to log into the site through the Internet on my PC and not able to log into it through my phone that I use daily. It just so happens that thankfully I was still logged into the site on an old phone that I use strictly for Wi-Fi/gaming purposes now.
Was able to login to kumos on my pc, then get onto bathhouse from a saved (normal subeta)firefox bookmark. And since I had my daily melody widget on,I was able to claim it. Yay!
Hi, I was trying to log in all night last night from my phone, just to collect at least Melody but couldn't :(
It's one thing that I've missed Melody yesterday cause of it, but my phone still gives me error message and won't log in. I can only play using my laptop which I don't have around often :(
It's one thing that I've missed Melody yesterday cause of it, but my phone still gives me error message and won't log in. I can only play using my laptop which I don't have around often :(
I'm fairly sure I missed out of Melody's day yesterday because of this downtime. What happens about that? It wasn't my fault that the only time I could get on yesterday was when the downtime happened but I am still missing the prize/day counting towards achievements because of it.
for what it's worth, to echo what many are saying here - i was getting a "something went wrong" error trying to log on using new.subeta on desktop (chrome), but my ipad (firefox) seems to still be logged in just fine
thank you for working so hard on this and keeping us updated! hoping that the database behaves for you from here on out 🤞
thank you for working so hard on this and keeping us updated! hoping that the database behaves for you from here on out 🤞
For those having trouble with the main site, but can log in to the Kumos site:
After logging in to Kumos, open up a bookmarked page from the main site, i.e. the bathhouse, and you should be logged in there as well. I was able to collect my bathhouse prize and Melody prize this way.
After logging in to Kumos, open up a bookmarked page from the main site, i.e. the bathhouse, and you should be logged in there as well. I was able to collect my bathhouse prize and Melody prize this way.
Dang it!! I want to change my password, but I can't get a reset link sent to email address.
Can't log in to auth Subeta with either my laptop OR my phone. Mostly I'm worried about missing today's gift...probably will miss the bathhouse daily too, but eh, it's happened before = Hope whatever it is can be resolved soon.
(Imagine that scene in Airplane! where Leslie Nielsen pops in and says "I just want to tell you both good luck. We're all counting on you." And if you're too young to remember that movie, just look it up on YouTube or something I guess XD)
(Imagine that scene in Airplane! where Leslie Nielsen pops in and says "I just want to tell you both good luck. We're all counting on you." And if you're too young to remember that movie, just look it up on YouTube or something I guess XD)
If I log in to Kumos, it signs me into the main site too, thankfully. I can't log in the normal way on the main site.
I'm having the same issue as Necolosa - If I try to log in on my computer it tells me that "something went wrong :(". It doesn't seem to affect my phone though.
I am not able to log in to https://auth.subeta.net/auth/login I am able to log in on https://kumos.subeta.net/ (which is how I am posting). I keep getting the error "Something went wrong :("
I'm getting an error page when I try to buy CSC, under the normal Cash Shop --> buy CSC page.
Can't log in on auth.subeta.net either. Posting this from Kumos.
Subeta let me in, please! xD 😭
Subeta let me in, please! xD 😭
i see that the site is back up in the downtime log but i'm completely unable to load forums, i just thought i would mention. please be sure to take time for yourself though, keith, it's the holidays! subeta can wait.
YIKES, what a headache. I feel stresed for you just thinking about it.
I'm having quite a bit of intermittent trouble with images loading (HA, but especially trees) but I'll give it some time as it seems likely that you're still working on it and probably getting ten billion questions.
I'm having quite a bit of intermittent trouble with images loading (HA, but especially trees) but I'll give it some time as it seems likely that you're still working on it and probably getting ten billion questions.
@Keith
I think you have to do whatever you did before to get the forums, wardrobe, and new Subeta up and running again. I can't load forums or log into New Subeta.
I think you have to do whatever you did before to get the forums, wardrobe, and new Subeta up and running again. I can't load forums or log into New Subeta.
I can't log in on auth.subeta.net - it keeps telling me something went wrong. I can only login here on kumos...
Thank you for your hard work, Keith! And thank you for the explanations as well! It's fun getting to peek behind the curtain, so to speak.
Not gonna lie, as someone who knows a /tiny/ bit of SQL when I saw "our user table was dropped" I damn near shat myself on your behalf. At least it wasn't a Little Bobby Tables scale incident, right?
It's pretty impressive you got us back up and running so fast though. Good work, team!
It's pretty impressive you got us back up and running so fast though. Good work, team!
Rough luck. Thank you for working so hard to get Subeta back up, Keith, and I wish you the best of luck in the investigation so that it doesn't happen again!
Thank you for the updates, but why did I think it was a good idea to purchase CSC in between downtimes :sob: Don't do that yet, guys!
New.Subeta.net is having problems. I'm getting a spinning wheel of death so that I can't login. I can't get the forum threads to load.
@Keith
Please don't apologize for something that was an accident. I wrote the comment as information and wasn't sure if the database is still work in progress to show also the things correctly which aren't shown correctly till yet. Thank you for coming back to me to let me know. ^-^ Enjoy your day and week.
Please don't apologize for something that was an accident. I wrote the comment as information and wasn't sure if the database is still work in progress to show also the things correctly which aren't shown correctly till yet. Thank you for coming back to me to let me know. ^-^ Enjoy your day and week.
Keith
STAFF
@GanondorfDragmiere We did a rollback to my best guess of when the test script ran, so you might have ~5-10 minutes of play that was rolled back. Sorry!
Using Firefox 121.0 (64-Bit) + Windows 10.
Few of my quests were reseted, which are: Duality, Maleria and Saggitarius. I completed them 1+ ago.
Duality was also reset to 7/15 (currently 10/15 because of I realised to late thet I was doing Quentins quest as the database downtime was coming).
And Quentins quests are 0/15 though I was doing the 7/15 quests as the database were down.
I also have items back in my inventory I moved to my shop for sale ~1+ hours ago and priced.
Just as information. I had read the post and maybe the quests and the items in my inventory will be work correctly later this day.
Few of my quests were reseted, which are: Duality, Maleria and Saggitarius. I completed them 1+ ago.
Duality was also reset to 7/15 (currently 10/15 because of I realised to late thet I was doing Quentins quest as the database downtime was coming).
And Quentins quests are 0/15 though I was doing the 7/15 quests as the database were down.
I also have items back in my inventory I moved to my shop for sale ~1+ hours ago and priced.
Just as information. I had read the post and maybe the quests and the items in my inventory will be work correctly later this day.