FINALLY!!! You can Restore Your Account if your account was deleted.
Make sure to read the directions very carefully, and only use this page if your account was deleted. This could seriously mess up your account if you use it incorrectly, or fill in information incorrectly.
If your account was deleted, and you can't remember most of this information (in which case, I feel bad for your pets :P) contact a UA and verify that the account is yours, and we will give you information you need to restore your account.
We have also set up a system that will allow us to monitor users, and make sure that no more accounts are deleted.
Thank you for waiting for this release, and we're sorry for taking so long. :)
Posted by Keith
Crash
NVM, you answered my sMail, sorry.
DebiLee PLEASE answer my question. I even tried creating a new account since I can't get into my rightful one, and it said something about automated registrations. I want my old account back, am I going to be the only person who doesn't get helped, figures, it's just my luck, one more thing I should have expected. I'm not blaming staff, but I've had nothing but bad luck lately, and this is just another string of it.
It might work with a new user name but it also might not so it's recommended to make an account with the same name. If it worked for you on a different name then that's fine. <img src=http://75.126.139.59/smilies/6398_emoticon_smile.gif border=0>
I'll ask this in as many places as I need to. I recreated my old username weeks ago, shortly after I lost my account, now I can't login to it. When I request the password I get the link in my email, but when I click it I get this message:
Your reset hash is no longer valid for one or more reasons as listed below:
You must use the same IP to reset your password
Please, how do I fix this, I'm using the same computer I sent the request from, so what am I doing wrong?
Your reset hash is no longer valid for one or more reasons as listed below:
You must use the same IP to reset your password
Please, how do I fix this, I'm using the same computer I sent the request from, so what am I doing wrong?
I didn't know the name had to be the same as the old account, and I restored my account. Now all my sp is gone. I had 34mil sp in the vault. What do I do?
User not found:
i just want to ask do trade/and shop item are included in the items that it ask?
I think I will become crazy passing items, I have
more than 80 in vault XDDDD Well, let's do it to not lose any object.
more than 80 in vault XDDDD Well, let's do it to not lose any object.
Yay! I have all my stuff back! hugs pets to death I am so happy! I just cant thank you enough Subeta Team!!!!! hugs you all to death
User not found:
why is there an 's' after peoples names every second post when they're aligned to the right? o.O
oh so Maybe could ask some friend to hold the items ^^ Thanks for the fast answer!! And Thanks for doing the script!!
I see that some things that didnt stay like age of account, blue building completions, GA time, and other small things. My points arent there from before either. But it seems all my stuff as in items, shops and pets are all back. Even my little css coding is still here. =P
Uhm, did we have to make a user with the same name as our old account? :/ Why? I just got my account back, but I did not create an account with my old username...
Oh, they did merge over then? That's good then. <img src=http://75.126.139.59/smilies/6398_emoticon_smile.gif border=0>
It works now. You need to make a new account with the exact same user name as your old one (mail me if it was already taken in the meantime). As far as i know yes, you will lose everything from the new account to get your old one back, and trying to transfer the items wouldn't work.
I just restored my account. Things I had in my inventory from before I restored was merged over. But if you still get anxious maybe have a friend hold your important items?
User not found:
I GOT MY ACCOUNT BACK! YAY! u rock subeta!
User not found:
I dont know if this would techically be allowed Tricia - but why not just make a new account to restore your old one too. then transfer your items from this one that you dont want to lose, and then disable it.
User not found:
thank you keith<img src=http://75.126.139.59/smilies/6398_emoticon_smile.gif border=0> subeta team rock
I have only a doubt, hewn... It says that we lose everything in the actual account when the vanished account is restorate (we gonna lose pets, sps, etc) it means that we lose everything in the vault?
I'll be very grateful to you if someone can explain me this point. I don't want to lose the items I caught in the giveaway
I'll be very grateful to you if someone can explain me this point. I don't want to lose the items I caught in the giveaway
User not found:
Well this is great news, but this old lady needs some sleep, so guess I will check in the morning and see if it is working for me then. Have a good night everyone.
@Luvanyhorse: UA is User Admin. If you scroll down to the bottom of the page and click "Staff" you can find one there.
Will all our items on the new account be deleted? <img src=http://75.126.139.59/smilies/smiley_sadface.gif border=0>
User not found:
WHat and where is the UA ?
Yeah, I'm pretty glad about this, too. Oh well! I'll check in the morning to see if it's fixed. <img src=http://75.126.139.59/smilies/6398_emoticon_grin.gif border=0>
I dont think it matters Twinkles because in the last update he said that he's sorry if the old name was already taken...which to me says it doesnt matter.
User not found:
This account does have the same name as my deleted account. But I still can't make it work <img src=http://75.126.139.59/smilies/6398_emoticon_sad.gif border=0>.
User not found:
I think we are supposed to make an account with the SAME name as our deleted accounts. XD
User not found:
OMG,YAY! but its doesnt work. <img src=http://75.126.139.59/smilies/6398_emoticon_raspberry.gif border=0>
Wow, I hope Amylee gets on and reads this soon if she hasn't already ^^ I feel happy for those people now ^^
When I enter a pet name and hit "add pet" it does nothing yet when I enter an item name and click "add item" it tells me that I have to enter a pet name first, etc. ^^;
User not found:
Yep this will make lots'o'people happeh
Great Job Team Subeta <img src=http://75.126.139.59/smilies/6398_emoticon_smile.gif border=0>
Great Job Team Subeta <img src=http://75.126.139.59/smilies/6398_emoticon_smile.gif border=0>
User not found:
even though my account was not deleted. Thank you for being kind enough to restore lost accounts. That goes above and beyond what /other/ places will do. huggles subetastaff you guy just.... rock... ya know? shniff
Erm... it doesn't seem to be working for me x: I dunno what's wrong, but it won't let me click the input button each time I try to enter in anything.
User not found:
It doesn't do anything when I click on add pet?? <img src=http://75.126.139.59/smilies/6398_emoticon_sad.gif border=0>
User not found:
Congratulations Subeta Team for all your hard work coming through. You all deserve high praise. And Congratulations to all the players who were affected. Now go hug your pets!! <img src=http://75.126.139.59/smilies/6398_emoticon_grin.gif border=0>
User not found:
Three cheers - hip hip horray! Hip hip hooray! Hip hip HOORAY!
Thank you Thank you...I know there was just a collective sigh of relief from all over Subeta..=)
Aww, this is great news for all those people. <img src=http://75.126.139.59/smilies/6398_emoticon_grin.gif border=0> I know someone was extremely depressed about losing her account.
User not found:
Mine wasn't deleted but I'm actually really glad this is here, everyone deserves their account back
User not found:
Yay! I am heappy for those who will get their accout back.
TanyaAw, my account wasn't deleted but I'm so happy for all the people who lost their accounts! ^^ Awesome job Subeta Team!
User not found:
YAY!! Subeta Team rocks! xD