Upcoming Maintenance and Downtime
Downtime Alert! We will be taking the site down for necessary maintenance and database updates on Tuesday, October 4th at 2:00 am Subeta time. We expect the downtime to last anywhere from 2 to 4 hours. We will be posting relevant updates on social media and on our Status Page. We will post another reminder on Monday afternoon. Thank you for your patience as we continue to work to make the site better for everyone!
Posted by 
SubetaTeam
Zelly
@SubetaTeam Think you guys are a bit late on the reminder, glad I do have things to do other than subeta.
2
Battle
These errors are constant. I feel like I can't even go 5 minutes without an error. I don't understand why this issue has been going on for so long and is not fixed.
1
Kikaru
:( i got an error page during autopricing...it didnt autoprice and it wont let me do it again
0
Helly
repairbot is cute, i hope the downtime will fix the errors because overhauling the shops and galleries and dismantling peoples hoards sure didn't fix it lol
2
Luck
The sooner the better, please. The 502s/504s seem worse again than it has been in the last couple days, for me right now. I can't click on anything without getting one, then I have to refresh like 10 times to get the page I wanted.
2
Coraline
Please do the manteinance job earlier than Tuesday, today it's almost impossible loading any page without having tons of 502/504 errors. ;_; PLEASE! ;_;
0
Skylar
This sort of communication is very helpful. Thank you, and I hope this fixes the constant errors we've had the last week. ^^
3
efil
Thank you for the heads up and for the hard work you all put in.
2am is 7am for me so I'll aim to be productive IRL for those few hours ;)
2am is 7am for me so I'll aim to be productive IRL for those few hours ;)
3
ulalena
Thank you for letting us know in advance. I keep my fingers crossed the maintenance time is very helpful to find what you´re searching for! ^-^
3
Zay
Thanks for letting us know and I'm glad there's going to be a 2nd reminder for those of us that will more than likely forget lol.
1
Sopheroo
The downtime has been announced in advance, therefore, there is no need for compensation.
3
Keith
starlesswinter
Hit it with sticks guys!
Fingers crossed for goodness and Alegarten on the other side. :)
Fingers crossed for goodness and Alegarten on the other side. :)
0
everdear
Okay, guys, this is it! Whoever is awake at 2 a.m. Subeta time, this is our chance to get some sleep, do the laundry and/or winterize the house. Between the plot, the pirates, Alegarden, Morostide and whatnot, there won't be much time left for doing adult things XD
Thanks for the info, staff, and good luck with the maintenance :D
Thanks for the info, staff, and good luck with the maintenance :D
5
Elwyn
Maybe it will fix the bad gateways,2 to 4 hours isn't that long, I think we will survive lol!
0
Vars
@FireFlea
Oh don't get me wrong, I fully understand the concept! but i play on another game, for example, that takes their servers down weekly/bi-weekly for 2 - 6 hours at a time and doesn't compensate its users. It's routine maintenance to keep things running. Granted, in that case the difference is potentially that it's a monthly subscription to play whereas GAs can *sometimes* only be weekly (which does impact the dollar return on hours, admittedly), but again it's a short amount of time when traffic is low and it helps keep the site/service running.
I personally don't feel like I'm "not getting my money's worth" in the slightest, in either cases.
Oh don't get me wrong, I fully understand the concept! but i play on another game, for example, that takes their servers down weekly/bi-weekly for 2 - 6 hours at a time and doesn't compensate its users. It's routine maintenance to keep things running. Granted, in that case the difference is potentially that it's a monthly subscription to play whereas GAs can *sometimes* only be weekly (which does impact the dollar return on hours, admittedly), but again it's a short amount of time when traffic is low and it helps keep the site/service running.
I personally don't feel like I'm "not getting my money's worth" in the slightest, in either cases.
5
Tonks
@FireFlea, personally, a 4 hours downtime when Subeta is at it's most quiet doesn't merit a GA compensation. Yeah it's sad if you are the few person that can only log on during these 4 hours... and then yeah ok, case by case.
But giving a day for everyone when most likely that person woudn't even be online... nah sorry
Now the bunch of 504 and 502 error pages, yeah maybe... but Subeta has always had some lag and bug... same old same old.
But giving a day for everyone when most likely that person woudn't even be online... nah sorry
Now the bunch of 504 and 502 error pages, yeah maybe... but Subeta has always had some lag and bug... same old same old.
6
FireFlea
@Varsna
I only mentioned this because gold accounts cost real money; it's purchasing an upgraded service from someone (just like any other business if you were to get a paid membership). It's just polite business etiquette to offer even a mild compensation for these sorts of problems. That's all.
I only mentioned this because gold accounts cost real money; it's purchasing an upgraded service from someone (just like any other business if you were to get a paid membership). It's just polite business etiquette to offer even a mild compensation for these sorts of problems. That's all.
2
Julie
I remember when maintenance took down the site for a few days. Good times. LOL.
Good luck and hope all goes smoothly.
Good luck and hope all goes smoothly.
1
Cheshire
Plz don't let the site be down for my entire birthday!
God speed maintenance robot bros, god speed.
God speed maintenance robot bros, god speed.
1
Vars
I for one am very supportive of this, and i would also support more frequent, little bouts of maintenance if it would help keep everything running smoothly. I don't think compensation for GA users is necessary at all if it only lasts the predicted 2 - 4 hours.
my only qualm is world of warcraft also does their maintenance on tuesdays and if these overlap i may have to indulge a 3rd hobby somewhere between 2 - 8 in the morning if i'm awake.
my only qualm is world of warcraft also does their maintenance on tuesdays and if these overlap i may have to indulge a 3rd hobby somewhere between 2 - 8 in the morning if i'm awake.
23
Sovereign
hopefully this means 502 /504 errors come to an end and the wardrobe will actually load.
0
Karen
Okay, so maybe after that you guys will stop ignoring the boards asking about wardrobe and what staff is doing to fix all of the errors? It would be appreciated.
7
FireFlea
Not to be "that person", but will there be compensation for the down time, especially for those with gold accounts? Since we are paying actual money for a service that has been very faulty recently and now must endure a downtime (yes, I understand it must be done to improve the site, but still), it would be very much appreciated if there was some sort of compensation, even if it was just very minute. Perhaps all quests on weekend status for this weekend? Just a thought to consider.
9
Kellijuana
Thank you for the headsup! That's extremely considerate and professional of you.
*is bitter at my work website for not giving headsup* :P
*is bitter at my work website for not giving headsup* :P
2
Cyroris
Thanks for the notice! c: It's probably needed to get things sorted out. Hope it helps with resolving the 502s and 504s.
1
StarShadow
Thanks for the heads up. Glad it will be in the middle of the night for me. Hope it fixes all the blank pages and error pages. :)
2
Morse
Noooooooooo, that means I have to actually work at work! Oh no, wait, there's Youtube. Never mind, you go ahead and fix stuff.
Thanks for the notice, hopefully this will help with the rampant 502s and 504s!
Thanks for the notice, hopefully this will help with the rampant 502s and 504s!
6
BoneCollector
thanks for letting us know that - i am at work anyway so i wont notice it and all will be working again when i get home :)
0
Ramby
Thanks for letting us know and I sure hope this will get rid of the errors *crosses fingers*
1
Oragami
What will I manage to do without Subeta? BE A RESPONSIBLE ADULT!?!?!
But if it means less errors, Im good with it :D
But if it means less errors, Im good with it :D
2
