Custom Wearable Sale!

Snowbird Snowman Bundle
Deerly Beloved Luminaire Rose Antlers
Festive Lumi Silk

The Custom Wearable Sale is HERE!

From now through Thursday, December 16th, all custom wearables in CW shops are 25% off! This is the perfect time to stock up on those CWs you've been waiting for, to do some holiday shopping, and to just browse and have fun!

If you are a CW releaser, you'll continue to receive a profit at the non-discounted price. Also -- the queue will be looked at tomorrow and Wednesday as well, so you have a little more time to get those last-second items in!

Note: There is going to be quite a bit of lag on Subeta with everyone looking through shops. Please be patient! Be sure not to hit your browser's back button or to double-click the purchase button if it seems like it's taking a while!
User Avatar: 155904

Posted by Jessi

MOKONA

I wonder when the CW sale would end? I haven't had the chance to look...
0

Ligress

Forgot to add I literally have only been able to buy one item due to how broken the pages are. I'm on mobile but it also happened on the laptop. I do hope it gets sorted soon so I could pick up a few new cws, I've had a rough month it's time to do some destress I hope? We will see. Thanks for the sale please consider extending it bc the issues, it'd be lovely. Or maybe you could be extra nice and send us a small csc gift? It doesn't need to be voucher level but it'd be super nice to the users that can't afford much this season. Thanks for reading lol
0

Ligress

Could we have users be able to check a box to add their cw shop to profile? Pretty please?
0

Tex707

I keep having a failed password error... Is this a common problem or am I just missing something? :sweat:
0

Diana

Too bad I can't hardly see any previews. I've logged out and back in numerous times. I go to a shop and can only see one or two pages of their items. Oh well, saves me money!!
0

BoaConstrictor

For some reason I could follow the link yesterday after release of the news post. I have a hinch I had just relogged in to change avatar and read forums. However, now I notice that CW shops are also on new.subeta! Not funny.
0

starbornkid

Also I just want to thank folks for being so generous and helpful, you've really made my day and probably my whole week!!!
0

starbornkid

@Battle

That's so helpful, thank you so much I really appreciate it! I had no idea this was even a feature and I've been here for years hahaha!
0

StarShadow

I've been able to buy a few CWs on my WLs but sadly many of them are not for sale.
1

Noelle

I haven't had too many issues when I browsing CW's. On occasion images on a page would be broken, but I'd just refresh the page and it loaded the images just fine. I bought 2 CW's and it went smoothly. I can't complain and I appreciated the sale.
0

Battle

@starbornkid
While you can't filter the CW shops by WL, you can go to your Wishlist and sort it by price. This won't really help you with obtaining items from official releasers in their shops. However, it will sort what other users are selling the items on your Wishlist's for :).
1

Flygon

@starbornkid

That sort of would be for CW Pawn Shop which will be on the 17th of December
0

starbornkid

@MilkyWay

Ah... Beans. Thank you for letting me know! I thought I was going crazy trying to look for a way to filter my search.
0

Flygon

0

starbornkid

Is there a way to sort by wishlist? I would love to be able to look for my favourite things. And by price. I only have 200 CSC and would love to be able to pick something up if possible. Navigating the CW shops is a little overwhelming.
1

Tinkerbabe

Sometimes CW shop shows that there are 1418 pages in the CW shop but when I tried going from the last page to first, it stopped after about 10 pages and then showed there were a total of 709 pages?? Then the images stopped showing unless I did a refresh each time. I restarted started from page 1 then and it shows 1418 pages total again. I cannot get too far before it acts up. Wish there was an easier way to get to the middle shops to to see what is there. I have yet to make in through more than 100 pages either direction. I'm sure I am missing a lot!
0

Skimbleshanks

to add: it's sporadic. Sometimes images work and sometimes they don't. I think I can muddle through it :P
0

Skimbleshanks

yeah all the items are broken images, whether I hover over the item to view it on myself, or the display picture beside the item :(
1

Kicak

Everythig loads smoothly for me at the moment and I bought something for myself. Thank you for the sale!
0

MarchOnOff

Well, images don't work, but the shops are loading. You solved it...We can't see what we buy, but yeah, score...
0

Solas

I'm sad that it's not much of a sale. :'(
7

London

Sometimes the CW shop search loads, and sometimes it doesn't. Sometimes the items load and sometimes it doesn't. If I'm in the middle of just trying to browse and a get a page that won't load refreshing the page completely resets the search so I refresh to a random page which is extremely frustrating when you're trying to search page by page on a layer just to see what's in the shop.
4

Kristine

I cant participate either, shops wont load, signing into new subeta doesnt work...just sits there and I cant get the forums to load so I dont even know if anyone is seeing my posts or trying to help since I cant see posts...ugh
0

Helly

@Galaxia tysm for all the updates, everything seems hunky-dory at my end & is now running smoothly, hopefully for everyone else too :)
2

Anasazi

cant participate even if I wanted to, cannot access new subeta at all, as usual.....
4

Kinky

Finally got some lumi exclusive items. Now to rest my CSC for the pawn shop. Hopefully trees will be back soon for gifting from the ET thread.
0

Nebet

I've been able to purchase a few items now, thanks for working to fix it.
2

Chef

So many gorgeous items that I can't afford to buy. -sigh- Good luck to everyone looking for that special something!
3

teacup132

I am able to load the CW shop faster now & view items, thank you :heart:

When possible, it would be greatly appreciated if the tree images would be fixed as it's problematic to gift empty trees if we can't even determine if they are empty or not :(
6

Delphi

Wish I could partake but I can't ask for irl money for myself right now.
2

penelope

It took a while, but I was finally able to purchase some wishes in the CW shop.
Thank you for making it work.
2

Taiho

Bit of a lag for me, but not bad. Bought 7 items with the CSC I already had. Might buy some more to get some more CWs, can't decide. So many beautiful items.
3

Baikou

@canine until the 16th
1

canine

How long will they be 25% off for?
1

Galaxia

@Bison

CWs are fun, as well as helping fund the site. This event is to help people stock up on gifts, plus get more for their artwork (for artists) or interests (for releasers). If we just wanted money, we wouldn't have done anything off. Or we'd have gone with something like fifteen percent, it's a pretty common figure for discounts but we decided to do more for a reason.
10

Treat

For those asking for a wishlist sorting feature, something I figured out: Go to your wishlist, sort by rarity, then click on the last page. Your r200 items should be on the very last page (and for me personally the hover previews have been working on those pages). You can then search the names of the items individually on the CW shop.
1

Talon

Previews still broken, 7:00 PST PM
3

Keith

Just pushed up a change to the way that previews work in the CW shops -- now they're each individual built avatars, with the item being previewed on top. Imagine as if you'd put the item on in the wardrobe. That means we just need to load your avatar data (Which we've already done) and the image for that item.

Previously, we made a request to our server that built the preview image. Now we can generate it in the browser, and that should speed up the preview building a ton, and alleviate a lot of the stress that was building up on the servers.
12

Bison

This is not a good look for something that's supposed to be a big sale to fund the site...

How are your paying customers supposed to be comfortable spending their money here when the site doesn't even work for a sale? This isn't even an event for fun. The only purpose is to generate income for the site.
12

Mindikins

Just got on about 7:10pm CST and seeing about 50% of previews not loading at all. Saw Galaxia's comment from before I got on saying it was fixed. Refreshed page, revisited, tried incognito. On Chrome 96.

I'm used to 1-2 per page not loading, that's been something I've noticed since I started 6 months ago. Waiting until tomorrow to start shopping for now.

(Not meant to be a negative post at all- I just want to report in case it helps with the troubleshooting)
5

Galaxia

Previews are back in the CW shops!
2

Kinky

From what I'm seeing, anything I was thinking of buying is sold out already, and the site isn't working. Typical.

I'll wait until tomorrow to try and see if it's worth my time to try or just wait for the pawn ship and hope that works. Serious question, WHY did this keep happening with any event? There is no other site that I've been on that has issues with every single event.
9

Lighthouse

shop isn't working for me :( I don't know what I'm looking for so searching for the item doesn't help as I just want to browse
1

Galaxia

We're still monitoring the server and making sure it's leveled out before restoring previews in the CW shops. However, they are working in general Item Lookup (for instance, shop search and then hovering over it from there). This is a temporary measure!
2

Oizumi

It would be nice if there was a wishlist items option, looking for a cw item with the preview is already tiring without it is more difficult
16

MerlinPendragon

I wish I could actually see what the shops have to offer. No preview show, hope you can fix this asap.
7

Xia

I do not see "Wishlist"? I do *NEED* that feature. It's very hard for me to shop. The preview aren't load also. I am about to give it up to be honest. :(
8

Baikou

Really excited to spend some CSC on this sale, but might wait a day for things to calm and load. Tysm subeta! ILY guys so much <3
0

topizots

It's great not being able to see previews...blind CSC shopping is not my game.
12

springjoy

woo, much faster! Just previews and some other images around the site have broken. Waiting on that and then I've got me some CSC to spend~
2

Kyocera

Everything seems way quicker now. Just waiting for overlays! Thanks for working on this!
1

Cardamom

Sadly I've missed out on any of the CW I wanted to catch in the stores - all sold out between when I couldn't get in and now. Shame. I understand that the admins are doing everything they can, but this also makes me less interested in buying CSC if I can't use it when I want to.
10

Galaxia

@Treat @Straywillow
Hover previews were temporarily disabled to help with lag, but should be restored soon!
4

Treat

@Dude - Omigosh, I didn't even think of that! Thank you so much!
0

Galaxia

@MarchOnOff

Please file a ticket if the CSC is spent but the item is not placed in your inventory! I'd say UAs are standing by to help, but it's more like Angelina is running around like a champion.
4

boy

@Treat
You can use Subetalodge! Search for the item name there and click on the result to see the overlay
3

Straywillow

Sadly cant see any CW so won’t buy Will try later
0

Straywillow

Sadly cant see any CW so won’t buy Will try later
0

Treat

Question, if anyone is willing to answer... Is there anywhere to see just the previews of the custom wearables? I tried using the item directory, but it only allows searching through r1-199. (Asking because none of the item previews are loading for me due to lag.)
0

MarchOnOff

I give up. Hope I won't be charged. But my eyes are falling, it's 1:21 AM. Oh, and yes, still "purchasing"...Score! Not. Good night!
2

Galaxia

Hover previews should be back shortly!
2

SpecialK

This is ridiculous every event nothing works or there are problems, by the time it gets fixed everything will be gone…I’m even on the new subeta what’s the point if that doesn’t work too *sighs*
14

Hunger

Uh, ok I think I'll avoid cw shops at least until tomorrow. I hope things will be better then..
4

Thia

omg people on this site are so generous, thank you ;-;
2

MarchOnOff

27 going on 28 min. Still purchasing. Yes, checked inventory. Constantly. I want to go to sleep, it;s 1 AM here...
3

Kyocera

I've found if I click on Buy it may keep saying "purchasing" but the item is already in my inventory. So check your inventories everyone.
0

MarchOnOff

15 min. Still purchasing...not! Thanks guys, happy Lumi to you too!
5

Flygon

@Vivi

I approve of the image
3

Bliss

@Quo
I keep getting kicked from New Subeta as well. I haven't even been able to browse any CW shop. Whatever I wanted is most likely gone *shrug*. I don't buy CSC often, as the site is still unstable.
3

Thia

I guess there's no way to sort by price? Is there anything that I can get with only 165 csc?
0

Galaxia

Keith is still working on the loading issues! I'll keep people updated as he can brief me, we're not giving up.
2

Vivi

that image was way bigger than i thought it would be. my bad
3

Vivi

37

Toffee

sad. It's not working at all for me. Hope they are not sold out yet 😩
6

boy

Three hours and things are not working yet. There isn't even a NEW feature to justify instability. I would be ashamed to run a site like this.
25

Xia

To be honest, I prefer old layout best cuz it was fast to shop than this new one... is the worst. that page is loading nonstop. Not worth it.
21

Star

kinda hard to be patient when this happens every holiday/big event lol
20

morelull

@Galaxia Thank you! I refreshed and tried again and it went through with no issues this time.
0

Sekhmet

Tell me again how much better New Subeta is than the old site /s
30

Galaxia

@morelull

Refreshing the page should not double-charge you!

If the CSC is deducted but you don't have the item in your inventory, please file the ticket for reimbursement.
4

PhantomHeiko

@quo I agree with you it's very frustrating.
0

morelull

I'm getting the eternal "Purchasing..." loader as well. Should everyone with this issue submit a ticket (after checking their inventory and purchases page)? Or just wait and see if it goes through eventually? I'm scared to refresh or try it again just in case it gets bought twice or something.

(And thank you to all the site staff working right now to get this stuff sorted out, as well as replying to our questions here to keep us in the loop.)
1

penelope

@PhantomHeiko yes, nonstop
2

PhantomHeiko

Is anyone getting white screen when trying to look at the shops?
13

penelope

Unbelievable lag that is not worth the fight. I'm seeing CWs I really wanted that are sold out by the time my screen loads. I give up. I keep continuously getting kicked from new subeta and I've been trying for two hours now to access any part of the CW shop hub. I appreciate that things are being switched to a new site, but these events need to be postponed until it is going to run smoothly for sure.
24

Galaxia

Keith is working on some measures now! Previews on the CW shops specifically are being disabled to help with server load, and other steps are being taken as well.
3

Bear

i've tried a few times to buy stuff (after waiting 2 hours for anything to load....) and it hasn't processed at all. it's late here so i'm going to give up for now and try again tomorrow ig.
1

Net

@Victoria no problem, i miss things like that too sometimes!! <3
1

Victoria

@Net I have no idea how I overlooked that with it being the first sentence,lol. Thank you!
1

Bison

My subscription renews on the 20th 😭

I really wish we could change that without having to cancel.
3

Net

@Victoria

"From now through Thursday, December 16th"
1

Victoria

How long will this sale go on?
0

Bliss

@Galaxia
Oh ok. Thank you :) I’m sure they’ll work at a later time
0

Galaxia

@Bliss @Sugar-Winks

Both the forums and CW shops work off of New Subeta, which is having another server spun up to handle the load and help both issues. It is in progress!
1

DimDim

this has something of a time loop. every year you know what's coming with a new event, but you wait all day to find out that nothing works. after a few days we get the message, "sorry, it didn't work because --- but instead event xxx will be extended". i really don't understand what the admins mean when they say the bug has been fixed and next year we have the same thing again. lumi is the month with the most forum group activities and they don't work ? cw stores and they don't stop loading ? purchases and the stuff doesn't arrive ? so many comments and no one says; yeah, it worked, works great. why do you always start events that don't run smoothly ? don't you do a test run before the start ? well, at least such incidents bring people together, has something too. here it's late at night and I've been waiting all day, for an event that I'm looking forward to for weeks and that again does not go.
38

Galaxia

@Shelbie

We're working on this, please give it another try!
1

Bliss

I can’t view forums or CW shops. Anyone else having this issue?
1

Sugar-Winks

Is the CW shop not working for anyone else either? ;_;
1

Beren

@Galaxia

that's nice. IT's already 10 p,m. for me
so... yeah I wait until tomorrow I guess.

I was able to inlock the things on the first site - *seems like that since I already sold some*
But all the items that I have in any other site I can not yet acsess.
Makes me feel stupid, I should have unlocked them this morning but I wanted to make sure people get the disount once they buy XD

On a bright site...
Thank you for doing all the approvals before!
*heart eyes*
3

Tribble

@Galaxia
I know you guys are hard at work! FYI - I have actually found if I am very oatient, and allow the pages 3 minutes or so to load, I can get things done!
2

Senti

@Galaxia Thank you!!!
0

WonderFox

Forums are working again for me!
1

kudzu

@Galaxia
No fun allowed!!!!

I am being extremely cheeky; I know staff is working hard!
1

Galaxia

@Zabrie @Beren @Crone @Senti @WonderFox @Helly @Tribble @Cardamom @Tinkerbabe

New Subeta is being worked on now!
5

Kyocera

I miss the forums.
1

Galaxia

We're working on this, and will be doing so throughout the day!

@Evy @Quo @kudzu
We know this is frustrating! Unfortunately we have to work around some server issues from earlier in the month, but another server is being brought online and it is in progress to make the site a fun and working experience overall.
3

Cream

@Shelbie
I actually have your shop open waiting for you to be able to open things lol
0

Bliss

I can’t login into new Subeta. I get an error message
1

Jessi

Keith is trying to get some things rolling to help speed things along - please hold tight. We're definitely working on it.

@Raven - go ahead and submit a ticket and a UA will assist you :)

@capper09 - The discounted prices appear in the shops (You'll see a strikethrough the original price and the sale price after it)
6

Tinkerbabe

I was looking forward to the sale but now I cannot get the Forums to load, the Wardrobe to load. nor the CW's. Hopefully, later things will be better...
1

Shelbie

I’m glad that they’re doing this, but right now it’s like paying full price for a lemon of a car. Not gettigg no my moneys worth because I can’t do squat.
11

Faizh

''quite a bit of lag'' lmao
23

Tammynoneed20

Loading, please wait... means I'm holding my cash for later on I love new updates :)
4

Cardamom

Also want to report issues on my end. New site won't work, CW shops don't work, forums won't work - cleared caches, can't tell if I'm logged into the new site at all.

I appreciate all the admins are doing, especially on a weekend.
6

Saturnine

The wardrobe works and loads items, but I can't switch layers, we're getting there!
0

Haswari

Prices don't seem to be appearing with the discount... Is all this lag just for us to pay regular amounts with the assumption we're getting a deal, or is this another glitch that needs fixed?
4

capper09

are the 25% already displayed in the store or only deducted at the time of purchase.... ? it took almost 4 minutes until the cw store was displayed, that's too prickly for me to buy... we know that such events always "limp"... i prefer to wait for the pawn store, because as it looks right now all 578 users have the same idea and are in the store... if the loading already takes so long, how long do you have to wait until the purchase is completed...?
2

WonderFox

Hopefully the forums wont be out for the whole duration of the sale....
5

kudzu

I too would like to join in!! There's a difference between "a bit of lag" and "website just doesn't work anymore". (':
25

Raven

@Jessi what should I do if the item I've bought hasn't arrived and is just spinning even after I bought others on different tabs that have gone through?
4

MarchOnOff

Guys, this is not lag, this is torture, reminds me of a Hammer, you can't touch this! Postpone this, fix the damn site, reprogram it. No one suffers. Simple.
24

jersey

@Saturnine
I keep checking my inventory and the log but nothing in either place.
2

That_One_Elf

Welp I guess I'll edit my shop when the lag is better.
0

boy

@Evy
You are so on point with that! and the worse part is that the cws themselves are down too so ??? what the hell
8

Nebet

Well, I guess I'll just save all my CSC for the pawn shop.....
9

WonderFox

@Evy, i'm not into CWs that much either, in fact I was trying to access the forums to post about the few CWs I do have in trades, but forums are down as well D:
2

Melody

For anyone that has clicked to buy an item in CW shops, but it just keeps spinning, take a look in your inventory after a few seconds. I found the item I bought showed up in my inventory even though the purchase button was still (eternally) doing its processing thing.
3

Evy

@MilkyWay
I admit I'm a bit biased, because I'm not into CW's at all. But if it means destroying one of the core social functions of the site, especially during these times with gifting trees etc, I really don't get why CWs should be more important than the forums.
8

Demoness

Don't forget to check your Purchase Logs if you aren't sure if your purchase went through. Sounds like some people are having issues not getting the item or not being charged for it too!
3

Saturnine

@jersey check your inventory. Mine would probably still be spinning if I didn't confirm it had bought the item and I hadn't put it in my wardrobe.
2

penelope

*throws hands up*

So it's gonna be whoever can fight through the lag and site issues that will get the CWs I guess.
I don't know why I try, I don't know why the site doesn't work and I definitely don't understand why staff
would open a sale like this knowing the site isn't functional and hasn't been for...years.
33

Flygon

@Saturnine

True that then they should have CW Pawn Shop first and the Cw Sales later in the month
7

MarchOnOff

Heh, an other event Subeta style, yay!
8

jersey

The first item I clicked to buy is still spinning. Been spinning for at least 10 minutes.
I don't know what to do. I want the item, I tried for it first, but it feels like if I refresh or reload the shop it will go wrong and if I just let it spin I'm not going to get my purchase.
8

Saturnine

Look at the bright side, the Pawn Shop doesn't run on New Subeta yet, so that should be better this weekend!
16

Tribble

Cannot manage my shop either, pages just say loading...
4

Flygon

@Evy

I agree honestly at this rate I am just going have to buy from user shops and not cw shops or just finish gifting people
7

Evy

Sorry, but if you already know it's going to cause insane lag, why, really why, continue anyway?
Wardrobe and most importantly forums are completely unaccessible yet again. Is it really worth it organising a CW sale, if it means tanking the forums?
26

Helly

chiming in with the others - cannot access anything on new subeta
10

Saturnine

Seems like I can't pull up my CWs in my Wardrobe either. Hey, at least I got one so far, but .... yeah this is.
3

Cresenta

Trying to send an event from my shop. It says it sent but has not. Also trying to manage shop items is also not loading -_-
1

WhiterWinter

Well it should get better eventually when the vast majority of loyal players find something else to do because who has time for LAG these days?
13

WonderFox

Forums not working either :/
6

boy

surprised that at this point I still get disappointed and surprised by the lag
33

atempause

yeah that was expected :I
7

Cream

@Beren
I am looking forward to your items, hope you can unlock soon!!
1

Senti

Not loading :(
3

Taarna

Yeah that's some serious lag. Trying to get the limited items is going to be difficult.
14

Ciel

/sigh
12

Puncture

@Zabrie ugh .__. I was having trouble loading the forums too~
1

HYPEBEAST

Ngl, it's so disappointing that this always happens
25

Zabrie

@Puncture

Yeah, but it definitely started at least 5-10 minutes before the sale because I was already trying to log in so I could view the forums.
7

Saturnine

I had the item I wanted pulled up since yesterday, so I was prepared!
1

SYLVAN

Lag is one thing but I can't get the CW shops to load at all. It just times out to a white screen. :/
11

Puncture

@Zabrie nothing is loading, I'm guessing we all got logged out of the new system. -_-
7

Zabrie

@Puncture I was already trying to login to new subeta before the sale started without success. So...?
3

Beren

I knew it would like crash...
Git to unlock my items later on...
4

Beren

I knew it would like crash...
Git to unlock my items later on...
2

Puncture

Laggggggggg
4

Zabrie

Now if only new subeta was working for me.
13

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