For those of you who have a Deleted Account problem, don't worry! We are still working hard on a solution for you, and it should be available for you very, very soon.
If you haven't already, make a new account, as the process with include moving everything from your deleted account, to your new username. (If it's taken, we apologize, there is nothing we can do about it :()
Make sure to have this information handy, as it will be required to process a request:
- Old Username
- Old Pets
- Items in Inventory
- Items in Vault
- Items in Shop
- Was the account ever warned, either verbally or officially?
There may be other information required, but those are the main points that will be needed. You don't need to list every item that you had, just enough to verify that you are indeed who you say you are. :)
Posted by Keith
User not found:
Were do we send this information!!!!!!!!!
Is the line you get in when you lost your account? lol I lived through the reset of early Subeta. For the last 2 years, I have pretty much always had a GA. I was in 2nd place in the Top Trivia scores! Second Place! Each month I bought a few DP. I had 3 galleries that were stocked several pages long! And here I am in line with the rest of you folks! I really hope they can get our stuff/pets back! I'm not sure that I have it in me to start all over a second time!
User not found:
Oh, nevermind...I suppose we're suppose to wait for them to tell us where.
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Excuse me, but where do I sent my information to re-get my account?
@vetean: Thank you =3 I was starting to feel alone being the only one explaining stuff to people and trying to keep things calm <img src=http://75.126.139.59/smilies/6398_emoticon_raspberry.gif border=0>
@Hitachiin: I bought a 4 month medal and activated the day before (I think) this happened T__T Its a good thing theyre selling the GA medals in the MC now so I can get the month back that Ive lost...plus some actually. is now broke from buying GA medals
@Hitachiin: I bought a 4 month medal and activated the day before (I think) this happened T__T Its a good thing theyre selling the GA medals in the MC now so I can get the month back that Ive lost...plus some actually. is now broke from buying GA medals
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Hitachiins: quite a lot of people lost everything (that include me)
well from what i know,we should wait till subeta make a new script that would actually give our account back....so let's wait together and give our full support to subeta
well from what i know,we should wait till subeta make a new script that would actually give our account back....so let's wait together and give our full support to subeta
User not found:
Where do we go for the help? i lost everything! i had just got a 1 month gold account medal as well ;_; and i can never get it back!
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i had been lucky enough to had the chance to speak with debiless<img src=http://75.126.139.59/smilies/6398_emoticon_smile.gif border=0> (through) mail and i assure you guys they are doing all they can for our account...have faith<img src=http://75.126.139.59/smilies/6398_emoticon_smile.gif border=0> although i do miss my gallery<img src=http://75.126.139.59/smilies/6398_emoticon_smile.gif border=0> because it pwn so much
so thank you keith and the rest of the subeta team
so thank you keith and the rest of the subeta team
My account disappeared just today 5-9. I don't know if I need to be following these old instructions or who to contact with th information. This account is too new to use the forums and comments on peoples pages aren't working for me. I'm not even sure if the mail is actually working.
User not found:
Uhh..Yeah i was doing really good..in fact the best ever since i joined and now it just got deleted!!! Is there like a place to give them our info or anything? i'm sure not all the users can remember all their items and all their pet names? isnt there like a pet database or a way where a user can look up their past user and define it by specific clues or something? like what color was the pet "babi3"? or something?
User not found:
Ed's right. Both of us are not coming back to subeta until we get word that her pets and her oldest account are back. We will make wekly checks, but until then, neither of us are coming back.
~Kiba
~Kiba
Here I am again. I am tired of having to recreate my account. This is the third time I've done it. I just had the coolest pet, Kkuhlaijaah, who showed my love for my fiancee. And now she's gone forever. This wild goose chase of recreating my account is starting to make me angry. STOP DELETING ACCOUNTS. Even if you're not doing it on purpose, it's ticking me off to have to go and remake my pets. I miss my pets before the first remake I had to make. Now they're gone forever too. I'm not RSing anything, making any new pets, or doing anything until I know that this account won't get deleted.
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Excuse me for getting angry, but my sister's second account to replace her deleted one just got deleted also. We have reason to be angry as she just adopted her pet Kkuhlaijaah, who represents the love she has for her fiancee. What the heck has just happened that caused her account to get deleted?!?!
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I'll just be happy when I get my pets back...they were the best in the world. And I know I can't recolor them because some of them were limited pets, and I don't exactly have the money right now to do such. I sent in money for a GA, and I still need it...it's frustrating. But I shall not complain anymore, for I must look on the bright side.
My daughter is gonna keep some of my stuff, and hopefully I can get Nadis back too.
My question is what if someone makes a pet with one of our petnames in the meantime. I mean, I absolutly love my pets and I would hate for someone else to be rasing them. Should I just make a pet with the old pet names I love so much?
My question is what if someone makes a pet with one of our petnames in the meantime. I mean, I absolutly love my pets and I would hate for someone else to be rasing them. Should I just make a pet with the old pet names I love so much?
@Edward: In the update (or one of his comments in it) from 3-4 weeks ago Keith said that anything in inventory and trades will be fine when we get our stuff back just not anything in shops and the vault. I dont know if this is still valid but thats what he said then....Im still not taking any chances <img src=http://75.126.139.59/smilies/6398_emoticon_dead.gif border=0> I convinced my mom to keep all of my stuff until I get my account back just to be on the safe side...I have so much stuff to move back though because of it.
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...so...any word on the script? I'm not impatient, I can wait...but I wish I had my wardrobe back...I had an Espergile...and everything...but I on't want the staff to rush, i can wait a little while...but I have a question. Once we get our info back, can we keep any items that we got before they restored it? Example: I got an Envious Matter in the trades, will I be able to keep it after my account is restored?
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Probably if we rush them, they might accidently do something wrong and mess a whole bunch of stuff up too so we might as well let them take thier time or suffer the consiquensices.
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Alectos: well i know what you are saying imao...and yes i know how hard subeta team are actually trying to solve this problem ( i had mentioned that on my previous post )...lets all hope for the best as we can see that the team are doing their best on this matter
@Twinkles: You should just be glad theyre even making one. Things like this have happened on other pet sites and they did nothing about it. At least the staff here care enough to try. Its going to take time and fussing about it will certainly not make it go any faster for anyone.
@veteans: A lot of people lost a lot of stuff, I did, you did and so many others did. Again everyone needs to just be greatful that they're even trying instead of making a fuss and trying to rush what cannot go any faster!
They are doing the best they can! Granted I to would like my stuff back sooner then later but they can take as long as they need to if it gets it back. At least theyre trying to help us instead of just leaving us and making us start over. Whether any of us like it or not its going to take time and all we can do is wait so everyone needs to stop fussing because its not helping anybody!!!
@veteans: A lot of people lost a lot of stuff, I did, you did and so many others did. Again everyone needs to just be greatful that they're even trying instead of making a fuss and trying to rush what cannot go any faster!
They are doing the best they can! Granted I to would like my stuff back sooner then later but they can take as long as they need to if it gets it back. At least theyre trying to help us instead of just leaving us and making us start over. Whether any of us like it or not its going to take time and all we can do is wait so everyone needs to stop fussing because its not helping anybody!!!
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i'm very very much frustrated...all my hard earn RSED unbuyable....my DC gallery that i started ( spend more then 25mil on it and still counting)
all my trade are gone<img src=http://75.126.139.59/smilies/6398_emoticon_sad.gif border=0>...........trained pet, my weapon...everything is gone
just want to say that thank you subeta team coz i know that you all are working hard on this.......
"hope we all will get our pet and our items back coz i know how hard we all work for it"
all my trade are gone<img src=http://75.126.139.59/smilies/6398_emoticon_sad.gif border=0>...........trained pet, my weapon...everything is gone
just want to say that thank you subeta team coz i know that you all are working hard on this.......
"hope we all will get our pet and our items back coz i know how hard we all work for it"
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how long is it going to take to make that script!?!
User not found:
MY account got deleted.....<img src=http://75.126.139.59/smilies/6398_emoticon_sad.gif border=0>
i worked so hard for my pet stat....my gallery....and all my things<img src=http://75.126.139.59/smilies/6398_emoticon_sad.gif border=0>
and i don't know if my account was hacked or not.............
i worked so hard for my pet stat....my gallery....and all my things<img src=http://75.126.139.59/smilies/6398_emoticon_sad.gif border=0>
and i don't know if my account was hacked or not.............
I hope we get the stats from our old accounts...I really do but if we dont, we dont. Ill just be happy to get back what all I do.
I only have one question, will our stats such as scores and when we signed up be the new account or old accounts?
Darn my mother for not logging out and not telling me she logged in in the first place...argh!!! x__x
Anyway I think that anyone that got hacked or think they got hacked should contact a User Admin. I doubt youll get the help you need by posting a comment on here.
Anyway I think that anyone that got hacked or think they got hacked should contact a User Admin. I doubt youll get the help you need by posting a comment on here.
User not found:
@Library: We have no choice but to. Once they figure out a way to return everything they will tell us what, where and when to send it.
@alice: If your account is missing like ours is then nothing on it would show up - username doesnt exists, pets dont exist, nothing you had exists. If your pets still exists then I dont think it has anything to do with this - as I told Ghost you too should scroll down to the bottom of the page and click Staff - scroll down there and pick one of the people in the User Admin section thingy and ask them for help.
Do understand that I could be wrong and Im only trying to help - either way I think contacting a User Admin would be more beneficial to you then posting here.
@
Do understand that I could be wrong and Im only trying to help - either way I think contacting a User Admin would be more beneficial to you then posting here.
User not found:
I think I got hacked - The stuff in my pet's treasure chest appears to be gone. My account isn't showing up though, so I'm assuming it was deleted, although my pets still show. I'm so bummed about this, if I got hacked and I've lost all my stuff? <img src=http://75.126.139.59/smilies/6398_emoticon_sad.gif border=0> Also, Yeah, blue building, trophys, and stuff. Can we not just unfreeze the account and re-access the changed password and email, so that I can get it again?
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Oh now i get it.
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Alectos is right, I guess we should get off of the staffers back, I suppose it's frustrating losing everything we've done, but all there is to do now is wait for the news when it comes out. The staffers are probably as stressed as we are as they need to help us AND the users who didn't get hacked by releasing new items/pets for them too.
@ghost: It took a while to send me my activation code when I made this new account but...not that long. There should be an admin that you can ask about that. Scroll down to the bottom of the page and click Staff - scroll down there and pick one of the people in the User Admin section thingy and ask them for help.
@Tears: I to have been waiting...even got tired of not having anything so I bought a GA, adopted/created 10 pets and colored every last one of them simply out of boredom and still knowing that Id only lose them if I got my stuff back. I dont see why they wouldnt give trophies and things back...I mean that too is our stuff.
As far as not just giving the accounts back - because the accounts dissappeared the usernames may have been taken by someone else by know and who knows have many of them have. Its a lot of work to go back and fix all of that...again. As much as Id like to just have my old account back Im perfectly happy getting back everything that I am...its better then nothing after all.
As far as not just giving the accounts back - because the accounts dissappeared the usernames may have been taken by someone else by know and who knows have many of them have. Its a lot of work to go back and fix all of that...again. As much as Id like to just have my old account back Im perfectly happy getting back everything that I am...its better then nothing after all.
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What happens if you never get an activation code for a new account? My friends account got deleted and she used a yahoo address to sign up a week ago and still no activation code despite sending it again twice.
User not found:
I agree Alectos.
It's just frustrating. Some of us have been waiting for more than 3 weeks to get our accounts back. And to me, transferring accounts, instead of just giving them back to us doesn't seem the best solution. I mean, seriously, what about our trophies, collections, blue building fulfillments, mystery island fulfillments, etc?
I just forsee problems, but I suppose that almost anything is better than starting completely over... shrugs
I just want to get some of the cool new items coming out. I made a new account, but am afraid to us it. I'm not sure if the stuff we get on this new account will stay when we transfer the old ones... sigh
It's just frustrating. Some of us have been waiting for more than 3 weeks to get our accounts back. And to me, transferring accounts, instead of just giving them back to us doesn't seem the best solution. I mean, seriously, what about our trophies, collections, blue building fulfillments, mystery island fulfillments, etc?
I just forsee problems, but I suppose that almost anything is better than starting completely over... shrugs
I just want to get some of the cool new items coming out. I made a new account, but am afraid to us it. I'm not sure if the stuff we get on this new account will stay when we transfer the old ones... sigh
Not to be rude but, for all of you asking where to send your information - they will tell you when and were to send/put it when theyre ready for it! They didnt say they want it yet so stop asking where it goes! I want my account back to but I mean come on...
Keith said that we need to get that information ready for WHEN they want it which, oh look, isnt right now. He also said that they have not completed the solution...which common sense would tell you that they cant do anything with the information yet so why would they want it before then? And even if they did want the information now common sense would tell you once again that they would tell you where to send it. Stop asking.
Keith said that we need to get that information ready for WHEN they want it which, oh look, isnt right now. He also said that they have not completed the solution...which common sense would tell you that they cant do anything with the information yet so why would they want it before then? And even if they did want the information now common sense would tell you once again that they would tell you where to send it. Stop asking.
User not found:
Hey i had just lost my account a couple days ago it just vanished! i have some info on my old account but where do i go to ask for it back here or do i just tell a staff?
Thank you for posting this in the news ^^ I'm sure it's helped calm down a LOT of users, including myself. :3
Well, my Son just tried to start a new account, but the name was taken.
So he tried with a different name-one I don't think will be taken, and it says something about automatic registration, and that we were trying too fast or something....
When can we try again? He just wants to play <img src=http://75.126.139.59/smilies/6398_emoticon_sad.gif border=0>
So he tried with a different name-one I don't think will be taken, and it says something about automatic registration, and that we were trying too fast or something....
When can we try again? He just wants to play <img src=http://75.126.139.59/smilies/6398_emoticon_sad.gif border=0>
User not found:
my mom's account is still there (at least we can still see it, and her pets) but she can't get into it?
what do we do?
what do we do?
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My account got deleted =/ and I don't see why! I try logging in and it wont let me,I try sending my password and it says I have no account by that <img src=http://75.126.139.59/smilies/smiley_sadface.gif border=0> -sad--dies-
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Which admin do we send our info to though, I wouldn't want to send my info to the wrong admin, I wouldn't want to annoy them. DX
Well, I'm just going to have my Son start a new account after school today. His pw has never changed, but he couldn't log in-he missed out on some really cool stuff....
I'll sMail the admins his new user name, since we both use the same computer.
Thanks for trying to get things sorted~!
I'll sMail the admins his new user name, since we both use the same computer.
Thanks for trying to get things sorted~!
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Mine isnt gone, but it looks like someone hacked it... -scared-
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I miss my account Supercupcake, but what happens if you used your second email address for the account I am using now? I would rather have my PW back on Supercupcake and delete this account to tell you the truth...
I miss my 1.4 mill.
And my extra-pretty pets. XD
I miss my 1.4 mill.
And my extra-pretty pets. XD
User not found:
hi, my mom's having the same problem with her chinacat account, but if you can look up her profile and see her pets, the account isn't deleted, is it?
she's really proud of her pets, so can I submit a request for her if someone could just set her email back to chinacatfish@GMAIL, would that work?
she's really proud of her pets, so can I submit a request for her if someone could just set her email back to chinacatfish@
I miss my old account (of the same username) Probably could have made a new name, but i'm attached to this one...
User not found:
Hi there my sis (user = scampybabe) was overseas when this all happened so she can't get into her account and although she submitted that lost pw thing her email was obviously set to gibberish so it's not coming through. I have searched her lookup/profile thing and it still appears so I don't think the account was deleted she just can't get in! Can anyone tell me who I can contact for help? She likes this site more than me and misses her pets =) Plz smail or comment TY