For those of you who have a Deleted Account problem, don't worry! We are still working hard on a solution for you, and it should be available for you very, very soon.
If you haven't already, make a new account, as the process with include moving everything from your deleted account, to your new username. (If it's taken, we apologize, there is nothing we can do about it :()
Make sure to have this information handy, as it will be required to process a request:
- Old Username
- Old Pets
- Items in Inventory
- Items in Vault
- Items in Shop
- Was the account ever warned, either verbally or officially?
There may be other information required, but those are the main points that will be needed. You don't need to list every item that you had, just enough to verify that you are indeed who you say you are. :)
Posted by Keith
...My old account, LadyStarfleet, is gone. I can't honestly believe it. I'm almost in tears at the thought of all my hard work down the drain. I'd like to know something though...who is it that I need to send the required info about my prior account to? I kept a pretty detailed record of what I had, my pets and etc.
@GenerationalSavants: Its something that happened over 3 weeks ago. I dont remember exactly what happened now but something happened (power outage or something) and it caused some accounts to go missing, mine included. Because it happened that long ago there should be no problems with it happening now though I won't swear to anything.
@SeraphyLions: When its finished theyll tell us how and where to find it but for now we've all just got to be patient and wait for when they say this.
@SeraphyLions: When its finished theyll tell us how and where to find it but for now we've all just got to be patient and wait for when they say this.
Wow.. I'm not setting a PIN now..
How are accounts getting deleted? Like, what is it that does it? Is there a certain activity I should avoid? Or is it just random?
Hugs Account I'm afraid for it.
How are accounts getting deleted? Like, what is it that does it? Is there a certain activity I should avoid? Or is it just random?
Hugs Account I'm afraid for it.
Lol, now that I can't tell you but I'd suspect the news will reveal it <img src=http://75.126.139.59/smilies/6398_emoticon_smile.gif border=0>
The script isn't quite finished yet- that is what staff is working so hard on and why they are giving us advance warning of what we will need in order to use the script when it is completed.
excuse me , but where is this " script"? ( sorry, i just got on, and haven't heard about any of this yet ^^"<img src=http://75.126.139.59/smilies/6398_emoticon_wink.gif border=0>
Guys (and girls) I think that "the script" will be a form that you fill out- meaning you do not need to "send/submit" your info to any one person personally- thats the idea of a script. So that it can be automatically done and doesn't need a live person for every single account. (Admin feel free to correct me if this is wrong)
Could someone please tell us who we are to send verification to please? Do we go ahead and do that now?
Thank you Keith and Subeta Team for all the extra work that you have had to do and for the way you have gone about it. It is great to know we matter and are appreciated, hope you know you are greatly appreciated as well!
Thank you Keith and Subeta Team for all the extra work that you have had to do and for the way you have gone about it. It is great to know we matter and are appreciated, hope you know you are greatly appreciated as well!
My account got deleted after the site went down on Wednesday, and I too had just set a PIN that day.
User not found:
What about the items you had on your avatar? Do those get transferred to the new accout too? I'm so confused. I just want my stuff! XD
A friend of mine has a different problem. She tried to set a PIN on her account and was logged out suddenly. She hasn't been able to log in since. Its not her password that is giving her problems. She has been trying for over a week. I have sent several smails trying to help her with no luck. Is there something she needs to do so she can get back into her account? Thanks for any help.
User not found:
I think what happened was that when the hackers got in to our accounts they stole our passwords and I THINK made our email addresses all numbers so that we can't reset our passwords. I think that is the reason we haven't been getting the email when we click the "Forgot Password" button. Who will we send our info about our stolen accounts to though?
User not found:
I miss my pets! i forgot some stuff in m inventory/ <img src=http://75.126.139.59/smilies/6398_emoticon_raspberry.gif border=0>
User not found:
I have a question...I realize that the GA account says that if anything happens you don't get tha back. I am wondering: how is it easier to transfer EVERYTHING and no just give the account back? And I am wondering how will all of our trophies, i.e. beanbags in collection, tiles in collection, plushies in collection, trading cards in collections be handled? Will those go away & what if we already have some of the requirements done for the Blue Building?
I mean, seriously...I am so very happy I might get my old account back, but there has to be a better way or a way to just let us be able to log in to them again...rather than transfer everything. That is obsurd!
I mean, seriously...I am so very happy I might get my old account back, but there has to be a better way or a way to just let us be able to log in to them again...rather than transfer everything. That is obsurd!
User not found:
Ivy_Sprites
There was a time a while back when all the passwords were reset, to prevent hackers from 'borrowing' accounts. I'd suggest talking to a staff member and making sure you have any identifying information that would have been on the account.
There was a time a while back when all the passwords were reset, to prevent hackers from 'borrowing' accounts. I'd suggest talking to a staff member and making sure you have any identifying information that would have been on the account.
My Son's account wasn't frozen, but the log in screen doesn't accept his pw.
We've been trying for a while now...he's missing out on so much <img src=http://75.126.139.59/smilies/6398_emoticon_sad.gif border=0>
And when I have him submit a query because he "forgot his pw" it doesn't send <img src=http://75.126.139.59/smilies/6398_emoticon_sad.gif border=0>
He knows his pw....why wont it work <img src=http://75.126.139.59/smilies/6398_emoticon_sad.gif border=0> <img src=http://75.126.139.59/smilies/6398_emoticon_sad.gif border=0>
We've been trying for a while now...he's missing out on so much <img src=http://75.126.139.59/smilies/6398_emoticon_sad.gif border=0>
And when I have him submit a query because he "forgot his pw" it doesn't send <img src=http://75.126.139.59/smilies/6398_emoticon_sad.gif border=0>
He knows his pw....why wont it work <img src=http://75.126.139.59/smilies/6398_emoticon_sad.gif border=0> <img src=http://75.126.139.59/smilies/6398_emoticon_sad.gif border=0>
I'm just wondering whats going to happen to the accounts that WERENT frozen, but still have not received a 'reset password' email. My buddy eradragon has done it several times now to no avail (and yes I've contacted a few UAs on the matter)
~Kai
~Kai
User not found:
Meeeeeooooow to you all! I'm glad to be back!! <img src=http://75.126.139.59/smilies/6398_emoticon_heart.gif border=0> Now, onto the next question; where do I put the needed information to get my pets back? <img src=http://75.126.139.59/smilies/6398_emoticon_happy_sweatdrop.gif border=0>
How much is "enough to verify"? I know I had 3 or 4 pages of items in my shop, but I can't remember what they were. I'm not sure about the items in my Vault either. <img src=http://75.126.139.59/smilies/6398_emoticon_sad.gif border=0>
User not found:
My friend can't register a new account,she needs activation code. <img src=http://75.126.139.59/smilies/6398_emoticon_raspberry.gif border=0>
User not found:
Does anyone know how long it'll take for activation codes to be sent? My sister is complaining because she misses her pets...Flame, Fullmetal, Envy, Wrath, Tetsu, Kurogane, Hagane, Lune, and Kailuianne...I miss them too...*sob*
Heh, my Fiance lost his.. and strangely he likes the progress he's made with the new one better.. =cX
What do you do in that instance?
What do you do in that instance?
User not found:
i agree with Cisa. my friend got her account deleted, but no activation code was sent . . .
lucky I wasn't one of those people I wouldn't have remembered anything except my pets names, if that XD
User not found:
waaaa awesome news!!, i soo miss my pets T.T cry just hope that the solution will show up as soon as possible (just hate all those hackers!!)
User not found:
Uhm...EdwardTheFullmetalOne can't get back on...she's tried three times now, and it still hasn't sent her an email...help please?
Great!! Thank you very much for the update!! It is very hopeful. I think I gonna make a list of all the things requieried to not forgoten any of it ^^
User not found:
Yay, my sis will be back!!
User not found:
I'm glad it's still getting fixed, I miss my pets D;
thanks so much for keeping us up. Unfortunately, I didn't know that I could make a new account with the same deleted username, so I'm stuck with this one. Oh well, i'll be so happy to have my stuff back that I won't mind though <img src=http://75.126.139.59/smilies/6398_emoticon_grin.gif border=0>
I'm very thankful for the missing accounts being still looked at and fixed. Although remembering items is not going to be easy at all, it's like part of the Generation game lol But hopefully the info i do have will be adeguate, as I'm sure other members hope so too.
a little unrelated, but still on the subject of accounts..
my boyfriend's password got reset by the staff i think, but whenever he tries to get it resent, it says that the email failed to send.
:/ is this gonna be fixed or..?
my boyfriend's password got reset by the staff i think, but whenever he tries to get it resent, it says that the email failed to send.
:/ is this gonna be fixed or..?
my first account opheliac is gone but what do i have to do al my pets are nou with other poeple <img src=http://75.126.139.59/smilies/6398_emoticon_sad.gif border=0> <img src=http://75.126.139.59/smilies/6398_emoticon_sad.gif border=0> <img src=http://75.126.139.59/smilies/6398_emoticon_sad.gif border=0> <img src=http://75.126.139.59/smilies/6398_emoticon_sad.gif border=0>
oop, sorry about that last post, but I can't see my profile and other people can't see it either D=
User not found:
Hey! I'm happy to hear these news <img src=http://75.126.139.59/smilies/6398_emoticon_smile.gif border=0>
I hope everything will work fine with it <img src=http://75.126.139.59/smilies/6398_emoticon_happy.gif border=0>
But I can't remember most things, too <img src=http://75.126.139.59/smilies/6398_emoticon_sweatdrop.gif border=0>
We'll see if it's enough <img src=http://75.126.139.59/smilies/6398_emoticon_grin.gif border=0>
I hope everything will work fine with it <img src=http://75.126.139.59/smilies/6398_emoticon_happy.gif border=0>
But I can't remember most things, too <img src=http://75.126.139.59/smilies/6398_emoticon_sweatdrop.gif border=0>
We'll see if it's enough <img src=http://75.126.139.59/smilies/6398_emoticon_grin.gif border=0>
User not found:
yay, hopefully this will make my sister happy..
She also made a new account but no activation code was sent. and also- what about your pets minions?
She also made a new account but no activation code was sent. and also- what about your pets minions?
User not found:
Would the people who had their accounts hacked have to do the same thing?
User not found:
This news brings great joy to my heart. I think I remember enough of the information required to be useful. I do have a question or two though. I have an active GA on that account. Will my GA be extended the length of time that my account was missing and who do we contact with the necessary information? Keep up the great work! I never lost faith in the excellent staff of Subeta. I know you are working really hard and it means a lot to me. My pets may just be digital but I really do miss them.
my account was deleted and i have since recieved everything but my sPs and GA. will it be possible to get them back?
Yeah, that's when my account was deleted or whatever.. I miss my account <img src=http://75.126.139.59/smilies/6398_emoticon_sad.gif border=0> I hope I get everything back since I had so much in my shop, gallery, vault, wardrobe, etc..