Hi everyone. I'm glad that part is over.
If you're just joining us, this morning we suffered a database crash, followed by an unlucky failure of both our slave server backup (which had a day-old copy of the database still on it) and our datacenter's backup system. On top of that, our slave server's copy of the database turned out to be corrupt, and took most of the day to repair.
However, we're now back up and running, albeit rolled back to sometime on Saturday. A couple of notes about the rollback:
If you don't have items that you purchased, don't worry... you'll still have the sP for them. It's like the purchase never happened.
If you bought cash shop credits over the weekend and don't have them, make a ticket about it and he can help you.
If you're missing achievements that you got over the weekend, especially those related to the event, don't worry... you will have plenty of time to earn them back.
If you applied for an artist position this weekend, please resubmit your application as these are stored in our database.
The circumstances of the failures this morning that necessitated a rollback were unique, but nevertheless it happened... sometimes lightning does strike twice in a row. We will be adding some additional redundancy to database system to ensure that failures like this don't leave us without a consistent copy of the database to rely on in the future.
So thank you everyone for your patience and understanding... I hope this is the last time we ever have to rollback data on Subeta.
If you're just joining us, this morning we suffered a database crash, followed by an unlucky failure of both our slave server backup (which had a day-old copy of the database still on it) and our datacenter's backup system. On top of that, our slave server's copy of the database turned out to be corrupt, and took most of the day to repair.
However, we're now back up and running, albeit rolled back to sometime on Saturday. A couple of notes about the rollback:
If you don't have items that you purchased, don't worry... you'll still have the sP for them. It's like the purchase never happened.
If you bought cash shop credits over the weekend and don't have them, make a ticket about it and he can help you.
If you're missing achievements that you got over the weekend, especially those related to the event, don't worry... you will have plenty of time to earn them back.
If you applied for an artist position this weekend, please resubmit your application as these are stored in our database.
The circumstances of the failures this morning that necessitated a rollback were unique, but nevertheless it happened... sometimes lightning does strike twice in a row. We will be adding some additional redundancy to database system to ensure that failures like this don't leave us without a consistent copy of the database to rely on in the future.
So thank you everyone for your patience and understanding... I hope this is the last time we ever have to rollback data on Subeta.
Posted by alx
User not found:
So what about pets?Do we get them back if we adopted them?Or potioned them?
User not found:
Glad subeta is back, sucks I lost so much. We are getting paid back, right?
User not found:
Thanks for letting us know what's going on. n.n Shame this happened, though. <img src="http://images.subeta.net/smilies/smiley_sadface.gif" border="0" /> Glad there are going to be more safeguards to prevent this from happening again.
thanks for getting the site back up. it stinks that information got lost, but i'm sure everybody can act like big girls and not cry too much about it <img src="http://images.subeta.net/smilies/6398_emoticon_smile.gif" border="0" />
can you guy reduce the times for bites, hearts, and den?
Ps. Thanks for working hard. I would never be able to do what you guys do!
Ps. Thanks for working hard. I would never be able to do what you guys do!